Missing data
I recieved several emails from Microsoft that were legit. I was advised I am 290+ GB over my quota for 5GB I realize my Clipchamp was saving to my personal OneDrive NOT my business OneDrive (where I have 5TB) Anyway, I opened a ticket with Microsoft and they confirmed my personal OneDrive has 1GB of data in it -- not 290+ Looks like my data vanished... Can you please contact me and help with resolution?
Inefficient OneDrive Synchronization Causes Windows Explorer Slowdowns
OneDrive has become a significant performance bottleneck in daily Windows usage. Its synchronization process frequently consumes excessive disk resources, directly impacting Windows Explorer performance and making file browsing noticeably slow, regardless of the desktop PC's hardware specifications. What is even more concerning is that this issue has persisted for years. Many users have reported the same problem, yet the recurring response is simply that the team is "aware of the issue." Despite these acknowledgments, there have been no meaningful improvements, no clear action plan, and little transparency regarding progress or future fixes. The lack of communication and visible progress creates the impression that the user experience is not receiving the attention it deserves. For a service as important and deeply integrated into the Windows ecosystem as OneDrive, users expect greater transparency, stronger commitment, and continuous improvements to performance and reliability. At this point, OneDrive is becoming less of a practical productivity solution and more of a source of frustration for many users. We hope Microsoft will give these concerns the priority they deserve and provide a clearer roadmap for improving both the performance and overall reliability of the service. --- Sincronização ineficiente do OneDrive causa lentidão no Windows Explorer O OneDrive tem se tornado um gargalo significativo no uso diário do Windows. A sincronização frequentemente consome recursos de disco de forma excessiva, afetando diretamente o desempenho do Windows Explorer e tornando a navegação de arquivos lenta, independentemente da configuração do computador utilizado. O mais preocupante é que essa situação persiste há anos. Muitos usuários relatam o mesmo problema e, apesar das respostas recorrentes de que a equipe está "ciente da situação", não percebemos melhorias concretas, um plano de ação claro ou atualizações transparentes sobre o andamento das correções. A falta de comunicação e de avanços visíveis passa a impressão de que a experiência do usuário não está recebendo a atenção necessária. Para um serviço tão importante e amplamente integrado ao ecossistema Windows, seria fundamental haver mais transparência, comprometimento e evolução contínua da plataforma. Atualmente, o OneDrive está deixando de ser uma solução prática para muitos usuários e se tornando uma fonte constante de frustração. Esperamos que a Microsoft trate essas questões com a prioridade que merecem e forneça um posicionamento mais claro sobre os planos futuros para melhorar o desempenho e a confiabilidade do serviço.
Problem with Docusign inn
Hello, I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until the last three months. Now, every time I click Request Signature, I receive the following error: "We couldn't connect to the ‘{0}’ catalog server for this add-in." I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue. My questions are: Is Microsoft 365 Family still supported for the Request Signature feature in Word Online? Do I need to migrate to Microsoft 365 Business to continue using this feature? If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration? I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists. Thank you for your assistance.
Serious Abuse of Microsoft/OneDrive Email Infrastructure for IRS Phishing Scam
I want to report a very serious phishing/security concern involving what appears to be Microsoft/OneDrive email infrastructure. On Sat, May 2, 2026 at 11:03 PM, I received a phishing/scam email pretending to be an IRS tax notice. Today is May 17, 2026, and I am posting this because this issue is extremely concerning and could easily fool many users. The alarming part is that the email was sent from: email address removed for privacy reasons The email contained fake IRS-related warnings such as: “URGENT: UNVERIFIED IRS 2026 TAX DOCUMENT” “Final Reminder” “Immediate Attention Needed” “Review Tax Document” It attempted to pressure users into clicking a fake “Review Tax Document” button. What is deeply concerning is: The sender appears to come from an official Microsoft domain (notificationmail.microsoft.com) The branding and formatting look legitimate Non-technical users could easily trust and click this AOL itself displayed a security warning and disabled the links My questions to Microsoft are: How is it possible for phishing emails to originate from or appear to originate from notificationmail.microsoft.com? Is Microsoft infrastructure being abused? Were compromised Microsoft/OneDrive accounts used? Why are such emails passing authentication checks strongly enough to appear legitimate? This is not a normal spam message. This directly impacts trust in Microsoft notification systems and can lead to credential theft or malware infections. I hope Microsoft investigates this seriously and explains how such abuse is possible from a Microsoft-associated notification domain. Users should: Never click such links Verify tax notices only through official government portals Carefully inspect email headers and domains Report suspicious Microsoft-branded phishing emails immediately Blair Glennon almmicrosoft MicrosoftyanSince April 16, 2026, OneDrive no longer syncs any new .lnk files
Hello, I have a strange issue with OneDrive and Windows shortcut files (.lnk). Since April 16, 2026, OneDrive no longer syncs any new .lnk files I create. All .lnk files created before that date still sync normally. Every new .lnk file immediately shows the “–” status (Not syncing). The target file is inside OneDrive, fully synced and available locally. Older .lnk files in the same folder sync correctly. The problem persists after full OneDrive reset, clearing cache databases, full resync of about 200,000 files, Windows 11 reinstall (Home, Pro, Insider), Windows 10 test on another PC, Smart App Control disabled, no third‑party antivirus. The issue is identical on all devices. The problem started exactly on April 16, 2026, right after several Smart App Control warnings that blocked opening documents through newly created shortcuts. Since that date, no new .lnk file has ever synced again, while all older ones still sync. This makes me think that a Defender cloud reputation flag or something similar may have been applied to my account and is now blocking new .lnk files at the server level. Could someone from the OneDrive team please check whether my account has a cloud security flag or reputation rule incorrectly applied, and reset it if needed? This issue has been going on for almost a month and prevents me from using shortcuts in my OneDrive structure. Post‑scriptum: Thanks to Copilot for helping me through multiple Windows resets and reinstallations to rule out every local cause. This message was also written with its assistance to request help from the community.My previous OneDrive post was incorrectly flagged as spam
EN: Hello, My previous post titled “OneDrive no longer syncs new .lnk files since April 16, 2026” was automatically flagged as spam. This is a false positive. Could a moderator please restore it so I can continue the discussion? Thank you. FR : Bonjour, Mon précédent message intitulé « OneDrive no longer syncs new .lnk files since April 16, 2026 » a été automatiquement marqué comme spam. Il s’agit d’un faux positif. Pourriez-vous le restaurer afin que je puisse poursuivre la discussion ? Merci.Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
