onboarding

9 Topics

Issue with Learning Download Center Access
I am unable to access the Learning Download Center. I would like to request access through the MSLE portal; however, the help link appears to be unavailable, which prevents me from reporting or resolving this issue. Could you please assist me in gaining access or advise on the next steps? Thank you for your support and guidance. Best regards, Vjera
Solved
VjeraBA
Dec 31, 2025 Place Connect and Ask Questions
42Views
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2Comments
Need Media Kit
Hey, I am a new member; I have got myself registered as Program Admin. Can you help me obtain the Media Kit for my University.
sagarg40
Dec 22, 2025 Place Connect and Ask Questions
13Views
1like
1Comment
MSLE Portal isn't working
Hello team, Today I was trying to login into MSLE Portal getting following message please look into it We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator. Error ID # [9c304bb7-ef2f-4be8-b756-2ab6a4007a48] 10/10/2025 4:10:04 PM UTC NAM e46d36f6-ece6-4cc6-a30e-bd682ea99b04
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sarnzronnie
Dec 16, 2025 Place Connect and Ask Questions
233Views
1like
6Comments
Inquiry about Non-Profit Association Participation in Microsoft Learn for Educators
Hello, I have a question regarding the Microsoft Learn for Educators program. I am already an MSLE member through my work with a high school and a university. In addition, I am the president of the Horyzont Wiedzy Association (https://horyzontwiedzy.edu.pl), a non-profit organization whose statutory mission is to promote knowledge in the field of IT. I am also a Microsoft Certified Trainer (MCT), working professionally in IT while engaging in education additionally and out of passion. Until now, I have used the Microsoft Learn for Educators program while teaching at a university and a high school. Recently, however, I have developed the idea of organizing AZ-900 – Fundamentals of Microsoft Azure classes in my city, offered pro bono through our association, for students from different schools and universities where I am not formally employed. Sometimes teachers are reluctant to conduct cloud-related classes because they are not familiar with the technology, whereas I work with cloud solutions professionally and can share practical, hands-on knowledge with students. Our intention is strictly non-profit: we want to provide students with access to cloud knowledge, which I have seen is in high demand. Unfortunately, purchasing labs for students via ALH is financially challenging for our association, so we would like to rely on MSLE resources during these sessions. I would therefore like to ask whether a non-profit association, which is not a registered school, may join the Microsoft Learn for Educators program and use its resources exclusively for educational activities offered to schools and universities. Thank you in advance for your guidance and any information regarding the possibility of cooperation. P.s I am aware that laboratories are not required for the AZ-900 courses, but they provide students with the opportunity to experience the cloud not only in theory and words, but also in a practical, hands-on way.
Solved
Michal_Plawsiuk
Dec 08, 2025 Place Connect and Ask Questions
107Views
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2Comments
Unable to Access Learning Download Center
Folks, I hope you're well. Its been a while (10 years precisely) since I last had my MCT credentials. I took a different learning path and pursued my PhD and meanwhile a lot has changed. The old transcripts, badges, certifications are gone The old portal is gone, and despite trying everything that I could possibly think of, I am unable to get my old credentials on the new portal (although all of my certifications are expired, but having no record of them means my profile appears as that of a beginner). Obviously, Access to MCT and LDC is gone. However, recently I decided to get my MCT renewed, and of course for that I must offer the course as per the requirement. One of my colleagues got our university registered as the Microsoft Academy and I am added as an Instructor (profile verified already). Now, the portal allows me to register for the course ( Develop Generative AI Solutions with Azure OpenAI Service, AI-050) that I am planning to offer in the upcoming quarter), but unfortunately, I have no access to MCT Portal (very obvious) and even to Learning Download Center (which is concerning, since I'm a verified instructor, and need the official resources to prepare and deliver). I was wondering if you could please point me in the right direction. Thanks Best Regards P.S. I still believe that miracles do happen, and every once in a while posts like this once land directly in Admin's inbox. Is it too much to ask for? probably. Is it impossible to get it sorted? Not really.
Solved
omerali
Dec 03, 2025 Place Connect and Ask Questions
94Views
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1Comment
Institution Email Verification & Case Submission Blocked (MSLE Nomination Accepted)
Our institution has been officially accepted into the Microsoft Learn for Educators (MSLE) program under the Educational Institution Option, as confirmed by Rachel MSLE. However, we are currently facing the following issues: Email Verification Failure: When attempting to log in to the MSLE portal using our institution email (the same one submitted during nomination), we receive the error: "Your Institution Email could not be verified!" Support Case Submission Blocked: The portal does not allow us to create a new support case. It appears stuck or unresponsive when trying to initiate a support request. Form Submission Confusion: Although the form was accepted after login, the system still blocks access and does not recognize the verified email. We have followed all the steps outlined in the welcome and onboarding emails, including reviewing the program guide and attempting to join the MSLE Community. However, due to the above issues, we are unable to proceed further. We kindly looking for assistance in resolving the email verification and support case submission issues. If possible, maybe MSLE program direct contact or support channel (email or otherwise) where we can escalate this matter. Thank you for your help.
Solved
hoangtm
Dec 03, 2025 Place Connect and Ask Questions
311Views
1like
8Comments
Please help me with the access to LDC
Hi Team, Please help me with the access to the LDC. My profile is already Activated and Verified
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juanjorb23
Oct 09, 2025 Place Connect and Ask Questions
151Views
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3Comments
Microsoft Education Tenant
Hi Could it be that the Microsoft Education Tenant is no longer in use and that all communication now goes through this new MSLE Community? Last year I had to select to be added to the Microsoft Education Team. So I got connected (I suppose) to the tenant with the name "Microsoft Education Tenant". Picture above from last year. At the moment I see only a very clean Teams: So if the Teams is no longer in use, could I or it be removed? If it's still being used, then I probabbly don't have correct access anymore. Thanks
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FrederikV
Sep 15, 2025 Place Connect and Ask Questions
148Views
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Bienvenue dans la nouvelle communauté de MSLE !
Bonjour à toutes et à tous ! Je suis Cecilia, l’une des responsables de la communauté de MSLE. Je me tiens à votre disposition pour vous accompagner et vous aider. Nous sommes ravis de vous accueillir dans la nouvelle communauté de MSLE ! Si vous souhaitez bénéficier d’une assistance en français, rendez-vous dans l’onglet Groupes où vous pouvez demander à rejoindre notre groupe francophone pour échanger avec moi et d’autres membres du corps enseignant, et bénéficier d’un accompagnement dédié.
Cecilia_Rohmer
Jun 09, 2025 Place Connect and Ask Questions
56Views
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