onboarding
13 Topics
Institution Verification was rejected because of "Blocked" response from AVE
I applied with my personal email for the MS Learn for Educators program. I am a professor at Bridgewater College in Virginia. I gave my school email (.edu), and received the message "Unable to open a case to address error: Institution Verification was rejected because of "Blocked" response from AVE". I tried to open a case to report the issue and received the message: "An error has occurred while processing your request. Please try again later" This has been happening for several days. I would like to be able to teach my student the AZ-500 curriculum. Please help, thank youSolved109Views0likes3Comments
MSLE
We just recently signed up for Microsoft Learn for Educators. There is some confusion on how we are supposed to use the platform to deliver course content to our students. How do you deliver AZ-900? For example we are a community college and lets say we have a course called VIR-100 (intro to cloud) and we utilize an LMS Moodle. Do the students use Microsoft learn to complete the training or do we somehow integrate it with our LMS? How do you register students for a course you are teaching such as AZ-900? How do you grade the assignments? Or are you doing this by creating a mirrored assignment in the LMS and grading it there? How do we view students in our online course if using Microsoft Learn? Is there a video that covers most of these questions or slide deck? I didn't find much on YouTube.Solved76Views1like2Comments
Multiple education institutions for one account
Hello, I work in two places (both are educational institutions), and through MSLE I deliver classes to high‑school and university students. Is it possible to assign two school names to one MSLE account? I would like to be able to select the correct institution hereSolved119Views0likes5CommentsIssue with Learning Download Center Access
I am unable to access the Learning Download Center. I would like to request access through the MSLE portal; however, the help link appears to be unavailable, which prevents me from reporting or resolving this issue. Could you please assist me in gaining access or advise on the next steps? Thank you for your support and guidance. Best regards, VjeraSolved226Views1like3Comments
MSLE Portal isn't working
Hello team, Today I was trying to login into MSLE Portal getting following message please look into it We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator. Error ID # [9c304bb7-ef2f-4be8-b756-2ab6a4007a48] 10/10/2025 4:10:04 PM UTC NAM e46d36f6-ece6-4cc6-a30e-bd682ea99b04Solved350Views1like6CommentsInquiry about Non-Profit Association Participation in Microsoft Learn for Educators
Hello, I have a question regarding the Microsoft Learn for Educators program. I am already an MSLE member through my work with a high school and a university. In addition, I am the president of the Horyzont Wiedzy Association (https://horyzontwiedzy.edu.pl), a non-profit organization whose statutory mission is to promote knowledge in the field of IT. I am also a Microsoft Certified Trainer (MCT), working professionally in IT while engaging in education additionally and out of passion. Until now, I have used the Microsoft Learn for Educators program while teaching at a university and a high school. Recently, however, I have developed the idea of organizing AZ-900 – Fundamentals of Microsoft Azure classes in my city, offered pro bono through our association, for students from different schools and universities where I am not formally employed. Sometimes teachers are reluctant to conduct cloud-related classes because they are not familiar with the technology, whereas I work with cloud solutions professionally and can share practical, hands-on knowledge with students. Our intention is strictly non-profit: we want to provide students with access to cloud knowledge, which I have seen is in high demand. Unfortunately, purchasing labs for students via ALH is financially challenging for our association, so we would like to rely on MSLE resources during these sessions. I would therefore like to ask whether a non-profit association, which is not a registered school, may join the Microsoft Learn for Educators program and use its resources exclusively for educational activities offered to schools and universities. Thank you in advance for your guidance and any information regarding the possibility of cooperation. P.s I am aware that laboratories are not required for the AZ-900 courses, but they provide students with the opportunity to experience the cloud not only in theory and words, but also in a practical, hands-on way.Solved172Views2likes2CommentsUnable to Access Learning Download Center
Folks, I hope you're well. Its been a while (10 years precisely) since I last had my MCT credentials. I took a different learning path and pursued my PhD and meanwhile a lot has changed. The old transcripts, badges, certifications are gone The old portal is gone, and despite trying everything that I could possibly think of, I am unable to get my old credentials on the new portal (although all of my certifications are expired, but having no record of them means my profile appears as that of a beginner). Obviously, Access to MCT and LDC is gone. However, recently I decided to get my MCT renewed, and of course for that I must offer the course as per the requirement. One of my colleagues got our university registered as the Microsoft Academy and I am added as an Instructor (profile verified already). Now, the portal allows me to register for the course ( Develop Generative AI Solutions with Azure OpenAI Service, AI-050) that I am planning to offer in the upcoming quarter), but unfortunately, I have no access to MCT Portal (very obvious) and even to Learning Download Center (which is concerning, since I'm a verified instructor, and need the official resources to prepare and deliver). I was wondering if you could please point me in the right direction. Thanks Best Regards P.S. I still believe that miracles do happen, and every once in a while posts like this once land directly in Admin's inbox. Is it too much to ask for? probably. Is it impossible to get it sorted? Not really.Solved193Views0likes1CommentInstitution Email Verification & Case Submission Blocked (MSLE Nomination Accepted)
Our institution has been officially accepted into the Microsoft Learn for Educators (MSLE) program under the Educational Institution Option, as confirmed by Rachel MSLE. However, we are currently facing the following issues: Email Verification Failure: When attempting to log in to the MSLE portal using our institution email (the same one submitted during nomination), we receive the error: "Your Institution Email could not be verified!" Support Case Submission Blocked: The portal does not allow us to create a new support case. It appears stuck or unresponsive when trying to initiate a support request. Form Submission Confusion: Although the form was accepted after login, the system still blocks access and does not recognize the verified email. We have followed all the steps outlined in the welcome and onboarding emails, including reviewing the program guide and attempting to join the MSLE Community. However, due to the above issues, we are unable to proceed further. We kindly looking for assistance in resolving the email verification and support case submission issues. If possible, maybe MSLE program direct contact or support channel (email or otherwise) where we can escalate this matter. Thank you for your help.Solved390Views1like8Comments
