Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspensi
We just got this email from Microsoft: Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspension and termination proceedings This is regarding your company’s Microsoft CSP account with tenant ID XXXX The problem is that behind this ID is our Azure subscription with all our services and data. There is no option to reply to the email to understand what happened. We are a small company from the US working on SAAS products. We have CSP agreements from 2018 that are renewed each year. I checked what could be wrong and went through all: The account seems ok and is verified Security in Entra ID is ok; security defaults are enabled We tried to ask for support, but the issue is unclear. They mention: In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Can anyone help here?
We were unable to verify your Partner Center profile … but were unable to do so
After much back-and-forth (due to a mixture of unclear instructions, a name change and vague rejections) we just got the above message saying: "After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification." Which doesn't make a lot of sense—and it is unclear what is supposed to be the next step or appeal process for this? The last message under 'Legal Info' on the portal just reads "This application is insufficient for the requirements of the program." witout further explanation. This verification is essential for publicly launching our Outlook integration, and already is pushing back release schedules as is. Help would be much appreciated!
Microsoft Partner Support (UK) - No answer
Hi I'm trying to reach someone in Partner Support however all attempts lead nowhere. I've opened cases and they have been closed automatically without being fully answered. I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided. If I click chat online with an agent I get the following: I am logged in to my partner account, I have tried multiple computers. I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person. Is anyone else having the same trouble?RE: CDX Throws “Unauthorized”
Greetings all, I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in: Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?
Account verification has not started and in “pending” status for over a month
Hi, I can't pass the verification, it doesn't even start. I got an EV certificate and registered for https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-program-register. I talked to support before creating the account, they said that the EV certificate contact info and Partner Center contact info must match. When verifying the company for the EV certificate, I used a private email everywhere as the company does not have a domain or website. I filled in all available fields in Partner Center as in the EV certificate, except for the company email, for which I had to take one of my old domains and raise the domain mail service, because private emails are not accepted. (I did not use the words admin etc in the email name as Microsoft documentation requires) I received an OTP code to verify the email while editing the contact info, but the verification is still in “pending” status I wrote 3 appeals to support. One appeal was immediately closed with the wording “Denied for internal reasons in registration in Microsoft AI Cloud Partner Program” - I didn't even register in this program. The other 2 appeals are just hanging, for a couple of weeks. I received message saying “Your issue is under review currently. As soon as we have an update, we will inform you.” and that's it. No one is responding to my inquiries repeatedly. I've read all the documentation on registering an account and still have all the discussions from 2023. The only thing I can think of is to create a domain with an open whois, maybe after that verification will at least start and reach Email verification. Does anyone have any ideas? Maybe I missed something?
Microsoft Partner: Employment Verification Rejection
I have been subscribing to the Microsoft Action Pack for almost a quarter of a century. I recently renewed the Action Pack: the payment went through, and the Action Pack is marked as active. The primary reason I need the Action Pack is for the "Visual Studio Professional Subscription." To use it, I need to assign it to a user – this is where my ordeal began. When trying to assign a user, I receive a vague error message indicating that something went wrong. As a result, I cannot use the most important product for me from the Action Pack. Now, under "Account settings" in the "Legal info" section, I see that the "Verification status" is rejected – both under "Partner" and "Reseller." I have submitted all possible documents, but this has not resolved the issue. I have opened three support tickets so far, but I’ve received no assistance beyond automated responses. Emails to support with the ticket numbers are acknowledged but remain unanswered. As of today, I can no longer upload documents. When I click "Fix now," I’m caught in an endless loop: the status briefly shows "Verified" only to revert back to "Rejected." What else can I do to restore my partner status and make the Action Pack usable again? Who compensates me for the loss of income? I certainly didn’t pay for a non-functional Action Pack. Sorry! I’m totally frustrated! Thanks and regards, René
Security Academy for Copilot Partners
BE READY FOR COPILOT! This is the motto of our skilling program for you to have your Governance/Cybersecurity in place. Microsoft 365 Copilot takes Security to the next level and adds a superset of features that enable people to be productive and creative at work in a whole new way by grounding answers in your business data. It will be the future way of our customers to experience our Microsoft cloud solutions. That's why today we need to ensure data, governance and cybersecurity at their foundations. Skilling up on these topics and becoming trusted advisors for our customers is essential, which is why we are launching the Be ready for Copilot - Sales skilling program. Welcome to our focused session on Zero Trust security and Data Governance in the era of AI. As SMB resellers in the Netherlands, you will gain insights into implementing these frameworks to enhance your service offerings like Copilot. Our goal is to provide you with the practical. For more information about the event "Security Academy for Copilot Partners": in person attendance or join virtually via Teams.
