Forum Discussion
Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspensi
We just got this email from Microsoft:
Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspension and termination proceedings
This is regarding your company’s Microsoft CSP account with tenant ID XXXX
The problem is that behind this ID is our Azure subscription with all our services and data. There is no option to reply to the email to understand what happened.
We are a small company from the US working on SAAS products. We have CSP agreements from 2018 that are renewed each year.
I checked what could be wrong and went through all:
The account seems ok and is verified
Security in Entra ID is ok; security defaults are enabled
We tried to ask for support, but the issue is unclear. They mention:
In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details.
Can anyone help here?
Hi Milan
I got the same notice of suspension email last week as well and am also searching for more information. I also contacted support and received the exact same answer as you.Matt
- Hi Milan / Matt,
Did either of you manage to get to bottom of your suspension notice in the end? We've also just been sent an e-mail about this and have had no help or support from Microsoft on this just yet.
I'm unclear as to why or what has gone wrong and what if anything we can fix to prevent the suspension. It seems that it's being sent out to lots of other people too though.
Did you manage to get your suspension resolved, or even manage to get through to Microsoft at all in the end?
Thanks,
Andy- JillArmourMicrosoft
Community Manager
I would suggest submitting a support ticket and maybe they can give you more info?
- We got contacted by some people from MSFT, but still, it's not resolved, nor do we know what happened.
- Appreciate the update, fingers crossed the contact you've got going on helps to get it resolved. We have been trying with Microsoft Partner Support as well, but don't seem to be getting any further. Microsoft Partner Support just keep closing my tickets and don't attend my scheduled meetings, and just repeat the same canned response: "As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details."
I'll drop a note here should we manage to get any further traction though. It is quite concerning how Microsoft can do this and cause so much disruption to a business.
- Did anyone ever get feedback or a positive result on this issue?
- Unfortunately no - we never got any feedback from Microsoft, and after the notice period the partnership was killed off. I'm still non-the-wiser as to what happened.
Thank you for responding Andy.
This is unfortunate, knowing this I’m trying to understand what this translates to.
Was there any disruption to services / benefit or memberships etc? We recently renewed our MAPS (Action Pack) subscription and this email followed shortly thereafter. Knowing this would help me determine if we need to relocate current services etc. Much appreciated.
