Company-Wide Copilot Prompt Library (Enterprise)
Question Regarding Organizational Prompt Import Fields I'm working on importing prompts into the Microsoft 365 Copilot Organizational Prompts library using the CSV import process. According to the documentation, each prompt can include the following fields: Title Display Prompt Prompt Language Task Type Department Supported Apps Description My question is: Which of these fields accept administrator-defined free-form text, and which fields must use predefined Microsoft-supported values when importing prompts via CSV? For example, the documentation appears to indicate that: Language uses supported locale values (such as en-US, es-ES, etc.). Task Type uses supported task type values (such as Analyze, Create, Edit, etc.). However, it isn't clear whether fields such as Department and Supported Apps also require predefined values, or if administrators can enter their own custom values. Specifically, I'm trying to determine: Which fields accept free-form text? Which fields require values from a Microsoft-defined list? For any fields that require predefined values, where can the complete list of valid values be found? Reference: https://learn.microsoft.com/en-us/microsoft-365/copilot/organizational-prompts#prompt-fields-reference Any input would be very much appreciated! Thank you!
[Japan region] Copilot Cowork not showing in the agents list despite all settings enabled
Hello, I'm based in Japan and my tenant region is Japan. I'm trying to enable the now-GA Copilot Cowork for my tenant, but Cowork does not appear in the agents list in the Microsoft 365 admin center, so I can't deploy it. Environment: Location / tenant region: Japan License: Microsoft 365 Copilot (assigned to target users and the admin account) All prerequisites appear to be in place and verified: Anthropic (AI provider acting as a Microsoft subprocessor): enabled Usage-based billing (Copilot Credits): enabled Discovery setting "AI experiences enabled by usage-based billing": set to allow users to discover and use Issue: Even with all of the above enabled, searching for "Cowork" under Integrated Apps → All agents returns no result. It also does not appear under Copilot → Settings → View all. As a result, I cannot deploy it to users, and Cowork does not show up for users at m365.cloud.microsoft either. Questions: Is there any additional setting required to make Cowork appear in the agents list? For a tenant in the Japan region, if there is a delay before the Cowork agent is provisioned after GA, what is the typical timeframe, and is there a way to check the rollout status for my tenant? Is there a specific admin role (e.g., AI Administrator) I should double-check on the account performing these steps? If anyone in the Japan region has resolved the same issue, I'd appreciate hearing how. Thank you.
Help.I have 365 Premium subscription, it hasn't expired, but I lost access to Copilot on phone.
I'm an Office 365 premium subscriber. I used to be able to use Copilot normally on Office on both my computer and iPhone, but now I can only use Copilot on Office on my computer. When I try to use Copilot on Office on my phone, it says: 'It seems you don't have a valid license. To get access, please contact your admin.' Before this problem happened, I sent an invite link to someone else to use Office 365 with me, and then I clicked the invite link myself on my phone using my subscriber account, and it showed that I successfully joined the sharing. After that, I couldn't use Copilot on Office on my phone anymore. Even though my subscription account is still shown as the organizer in the Family group and my subscription hasn't expired, it seems like I lost access to Copilot on my phone.
Has Anyone Successfully Used the Fabric Data Agent Connector with Copilot Agent?
Hi everyone, I'm facing an issue with a published Copilot agent in the Microsoft 365 app channel. The agent is configured with the Fabric Data Agent connector along with documentation as knowledge sources. However, while the agent works as expected with the Power BI connector, it fails to return responses when using the Fabric Data Agent connector in the Microsoft 365 app I understand the Fabric Data Agent connector is still in preview, but I wanted to check: Has anyone successfully used the Fabric Data Agent connector with a Copilot agent in the Microsoft 365 Copilot app? Is this a current limitation of the Microsoft 365 app channel or the preview connector? Are there any known workarounds? Is there any estimated timeline for the Fabric Data Agent connector to reach General Availability (GA) and support the Microsoft 365 app channel I'd appreciate any insights or experiences from others who have tested this scenerio Thanks!
Need live support to get rid of Copilot and resolve billing
How do I contact a live support agent to get rid of Copilot and address billing issues? I need a passkey but cannot get one or contact a live support agent any other way the system has been running me around in circles. When I call the support number I need a passkey. But I cannot get a passkey under my admin support options. I subscribed directly through Microsoft and am the admin and sole user. I urgently need to get rid of Copilot from Word so I can use a specialized AI software for my business. It is designed to work in Word but has known conflicts with Copilot. The new software suggests change to my documents but cannot implement them because of Copilot. This interference is a known issue. Buying a second Business Standard subscription without Copilot and switching to that has not resolved the problem. I have tried logging out and in again, and clearing my cache. I am using the desktop version of Word. Billing and subscriptions are also an issue. My Business Standard plus Copilot subscription says "expired" and the three dots by the product don't give me any option to cancel or manage the subscription. But I also got a notice on June 18 that the annual subscription had been renewed, and that it will renew again in one year. I have not paid the most recent invoice. I don't want to test whether I would get more options by paying, since I don't want the copilot subscription and it is marked expired. I would appreciate any help on (1) disabling Copilot without disabling other connectors and (2) contacting a live person to address billing issues.
Prevent Copilot capacity pack from being consumed by Copilot Cowork
I’m looking for guidance on how to prevent a Copilot capacity pack from being used by Copilot Cowork while keeping the pack available for Copilot Studio agents and Power Apps. From what I understand, the prepaid Copilot capacity can be applied through billing or capacity settings, but I want to make sure it is not consumed by the Cowork or Microsoft 365 Copilot. I’m looking for the correct admin-side configuration to exclude that service, or to detach the capacity pack from it without breaking other usage. Additionally, I noticed that when mapping the capacity pack to an Azure subscription, there is no option to select a resource group. Is there any way to select a subscription? Ref. Link: https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-overview-copilot-credits Any official guidance or practical steps would be appreciated. Thanks in advance.M365 Copilot shows Basic via group-based licensing, Premium via direct assignment
Hello, I wanted to share an issue we experienced with Microsoft 365 Copilot licensing and the workaround that resolved it, in case it helps others or Microsoft can confirm whether this is a known backend entitlement synchronization issue. We assigned a Microsoft 365 Copilot license to an existing user through group-based licensing. The user also had Cowork permission enabled. However, Copilot kept showing as Basic instead of Premium in the Microsoft 365 Copilot experience. We verified the license assignment through Microsoft Graph. The user had the Microsoft_365_Copilot SKU assigned, and all Copilot-related service plans were showing as Success. The relevant service plans were: M365_COPILOT_APPS: Success M365_COPILOT_BUSINESS_CHAT: Success M365_COPILOT_TEAMS: Success M365_COPILOT_SHAREPOINT: Success M365_COPILOT_INTELLIGENT_SEARCH: Success GRAPH_CONNECTORS_COPILOT: Success COPILOT_STUDIO_IN_COPILOT_FOR_M365: Success There were no visible licenseAssignmentStates errors, and the Microsoft 365 admin center also showed the Copilot license as assigned. We tried removing the user from the Copilot licensing group, waiting until the Copilot license was fully removed from the user, adding the user back to the same group, confirming that the Copilot license and service plans were assigned again, and testing again in a clean browser session and private browser session. The issue persisted. Copilot still showed as Basic. However, when we removed the user from the group-based licensing assignment and assigned the same Microsoft 365 Copilot license directly to the user from the Microsoft 365 admin center, the issue was resolved. Copilot changed from Basic to Premium, and Cowork became available. The effective workaround was to remove the user from the group-based Microsoft 365 Copilot licensing group, wait until the group-based Copilot license was removed, assign the Microsoft 365 Copilot license directly to the user, sign out or refresh the session, and then Copilot changed to Premium. This seems to suggest that the Microsoft 365 Copilot license was technically assigned through group-based licensing, but the downstream Copilot entitlement or Premium experience was not being correctly refreshed for that existing user. Direct user-based assignment appears to have triggered the Copilot entitlement refresh correctly. Has anyone else seen this behavior with Microsoft 365 Copilot and group-based licensing? Specifically, Microsoft Graph shows the Copilot license and all Copilot service plans as Success. Microsoft 365 admin center shows the license as assigned. The user still sees Copilot as Basic. Removing and re-adding the user to the licensing group does not fix it. Directly assigning the same Copilot license to the user fixes it. This looks like a possible group-based licensing to Copilot entitlement synchronization issue, especially for existing users. Any confirmation, known issue reference, or recommended remediation from Microsoft would be appreciated.
