Help on MS365 Business Std license issue
Hi Community - Issue with MS365 Business Standard license I have a ms365 biz standard subscription/license attached to my email (email address removed for privacy reasons) - Australian subscription. I am global admin to the account. It expired on 5/9/26. I bought a new one on 5/9/26 from a office supplies store (Officeworks, a large chain in Australia) I took help of MS telephone support to add the new product key. so far so good. However, it appears that the new subscription's license is not attaching to my id. under my id, Under 'Your Products' - it is showing both the expired subscription; and the new subscription. Under the 'Licenses' - it is showing MS 365 Biz Standard - 'Available licenses - 1' and 'Assigned licenses - 1/2' - if i click on MS 365 Biz Std - it tells me - 'Licenses - 2 purchased' - under Assigned Licenses - 1 ; and under its drop down - 'user's name' - 'Type' -> 'user' / Assigned licenses - blank / email - user's email. Under 'active users' -> my id -> 'licenses and apps' - it is showing MS 365 Biz Std - check - and 1 of 2 licenses available. After much engagement with MS telephone support; I am assured that everything that needs to be done has been done; the expired subscription will simply disappear after a time; and licenses has been properly applied. We did much poking around over Quick Assist - including unassign / assign license. However, the fact that that the account continues to show an expired subscription and active subscription at the same time; and the fact that there seems to be one license still available (there should technically be no extra license available - as old has expired and new one should be in use) is kinda bothering me. This is an id for my business, and I am naturally concerned of any abrupt disruption / data loss etc. Can someone please help to clarify / give suggestions that whether all is well, and i should have a peaceful sleep, as MS tele support suggests; or is there a cause for concern? Kind regards Manish
Entra MFA for seniors using W365 Biz Basic
Entra MFA for seniors using W365 Biz Basic, these folks cannot and will not deal with mobile auth apps or keyfobs. This is a Historical Society. Need MFA bypass or non-technical solution that Senior Citizens with only enough knowlege to work MS Word can handle. There is zero risk of data loss or hackers or the like. We have nothing to lose as all is websearch and simple word docs. MFA without SMS or voice is going to put a lot of non-tech seniors out of their livelihoods. Need a simple non-tech solution. MS is so worried about CYA with regard to security, that they are pushing people out of technology. Do I have to go to Google Docs for a solution? Libre? It's not MS responsibility to remove all possibilities for poor decisions. Give us the tools for wise decisions, but quit binding us up. I need a solution or I'll have to move these folks off M365.AI agent ownership change
I was just in the M365 Admin Center because I needed to transfer ownership of an agent for a colleague – but it now suddenly looks like Microsoft has changed something in their permission structure. As a result, I can no longer transfer ownership of agents, and the system tells me that I don't have permission to manage that particular app. So, the question is: do I now also need the Application Administrator role in order to continue managing this? I get this message:
Microsoft Customer Agreement created without Billing Profile after CSP deauthorization
I am the Global Administrator of a Microsoft 365 tenant that previously had an Exchange Online Plan 1 subscription supplied through Endurance International Holding B.V. (Bluehost). This is not a mailbox migration issue. My mailbox already resides in Exchange Online within my existing Microsoft 365 tenant. The only intended change is to move from the former Cloud Solution Provider (CSP) to direct Microsoft billing after the CSP was deauthorized. The Partner Relationships page now displays: Endurance International Holding B.V. (Netherlands)'s account is closed. Find a new partner using Partner app finder or buy from Microsoft directly. Following Microsoft's guidance, I have: Created a Microsoft Customer Agreement (MCA) Created a Billing Account ("Pecten Development") Added and verified a SEPA payment method Updated the Sold-to and Technical Contact details However: Purchasing Exchange Online Plan 1 continually requests a Billing Profile. Completing the Billing Profile workflow never creates one. My Billing Account contains no Billing Profile or Billing Scope. Azure Cost Management reports that there is no supported billing account or subscription. I therefore cannot purchase Exchange Online Plan 1 directly from Microsoft before the existing subscription expires. I have also confirmed that: The former reseller account is closed. There are no delegated partner roles remaining. Microsoft support repeatedly directs me back to the former CSP. Bluehost have confirmed they can no longer escalate through Microsoft CSP channels because their reseller relationship has ended. My current diagnosis is that the Microsoft Customer Agreement has been created successfully, but the associated Billing Profile/Billing Scope was never provisioned. This leaves the tenant unable to purchase services directly from Microsoft despite the former CSP relationship having been closed. Has anyone encountered this after a CSP deauthorization? Does this require intervention by the Microsoft Commerce team, or is there another way to force creation of the missing Billing Profile? If a Microsoft moderator requires my tenant ID or billing account details, I would be happy to provide them by private message. Thank you.
Unable to access our Microsoft Entra admin center
We cannot create a support request from the admin center because we cannot sign in Dear Microsoft Support Team, We are unable to access our Microsoft Entra admin center because even our administrator account, email address removed for privacy reasons, is being prompted for MFA, and we do not currently have access to the Microsoft Authenticator method required to complete the sign-in. As a result, we cannot access Entra ID / Microsoft 365 admin settings to reset MFA methods, issue a Temporary Access Pass, or re-register authentication methods for the affected users. Tenant/domain: itieurope.com Affected admin account: email address removed for privacy reasons Issue: MFA is required to sign in, but the Authenticator method is unavailable Impact: We are locked out of the tenant administration portal and cannot manage users or authentication methods We request assistance with one of the following recovery actions: Reset MFA methods for the administrator account email address removed for privacy reasons; or Enable re-registration of MFA for this account; or Provide a Temporary Access Pass or another Microsoft-approved recovery method so that we can regain administrative access to the tenant. We had force majeure, the only authenticator was on the phone, which was destroyed due to an unforeseen situation. (crashed) We are ready to verify domain ownership, provide billing information, tenant details, proof of identity, or any other information required to confirm that we are the legitimate owners/administrators of this Microsoft 365 tenant. Please escalate this as an urgent tenant lockout / admin access recovery issue. Kind regards, itieurope.com email address removed for privacy reasonsNot For Profit Licence suddenly disappeared and then deleted
Hi All Have a big issue. Have a not for profit account for our charity. Renewed licence earlier in the year and all was ok and working. Then a few days ago I had reports of not being able to access data. After much hunting I found the below. Seems account was suddenly and without warning disabled and then reported as deleted a few days later. What do I do? I desperately need to recover the files that were on the associated teams? Any help would be much appreciated
Sole Admin Locked out of Microsoft tenant -- MFA Error 500121
Sole Admin Locked out of Microsoft 365 Tenant- MFA Error 500121 using OTPKEY Im the original administrator of a Microsoft 365 Business Basic tenant for the City of Briarcliff. Tenant: mailto:email address removed for privacy reasons Admin Account: mailto:admin@briarcliffar.onmicrosoft I can succesfully enter the correct password, nut MFA verification fails with error code 500121. I have original microsoft 365 setup email showing the admin account The microsoft purchase receipt and Order ID. Access to billing email account Control of the cityofbriarcliff.gov domain through Cloudflare. The tenant was never fully configured beyond the initial setup process. I was able to sign in originally and reached the Connect and Configure your domain page but did not complete deployment. I need assisstance with recovery of the sole administrator account and MFA reset for tenant. I can provide provide proof of purchase, original setup email, billing information, and proof of control of cityofbriarcliff.govMCA billing account stuck in "under review" status for 4+ days, no resolution
I'm the Global Admin for a Microsoft 365 tenant (domain: fortunamg.net) recently transitioned from a GoDaddy CSP reseller relationship to a direct Microsoft Customer Agreement (MCA) billing account. After setting up the MCA billing account and adding a payment method, I attempted to make an edit to my billing account address (updating to the new 9-digit zip code format). This triggered an "Account under review" status, which states the review usually takes up to 2 days. It has now been over 4 days with no update or email notification. This review is blocking me from purchasing a subscription, which I need to do to restore an active Microsoft 365 subscription on this tenant (currently showing as "Disabled" following the GoDaddy detach). Billing Account ID: 7793dd6e-68c9-5362-c5e2-3fe091b9854c Domain: fortunamg.net Could someone help check the status of this review or escalate to the appropriate team? Phone support has been unable to resolve this. Thank you.
Is Office 365 E3 Developer free
Hi, My tenant had a license named "Office 365 E3 Developer" which allowed us to use Outlook / Exchange (among other Microsoft Office products). This license isn't from the Microsoft 365 Developer Program, which come with free licenses. This license costed CA$11.60 a month per user when we initially purchased it. On May 2, 2026 it still costs $11.60, but when I received my monthly invoice for this tenant, this license was free. I searched around to see whether this license became free recently, but I couldn't find any info on this. The links I found all say it's a paid license. I was wondering if there's any info on this to see why it became free? Or is it a mistake and Microsoft'll be charging us the next billing cycle? Jason
Inherited group-based license service plan checkboxes are now editable but fail on save
Hello, We are observing a possible UI regression in the Microsoft 365 admin center related to group-based licensing. Environment / scenario: - Microsoft 365 admin center - User-level “Licenses and apps” screen - The user receives the Microsoft 365 license through group-based licensing - The source group is a Microsoft Entra dynamic security group - The license and service plan settings are intended to be controlled at the group-based license assignment level We understand that when a license is inherited from a group-based license assignment, the apps/services for that inherited license should not normally be changed directly at the individual user level. The service plan configuration should be managed at the group/license assignment level. However, the current UI behaviour is confusing. Observed behaviour: 1. Open a user in the Microsoft 365 admin center. 2. Go to the user’s “Licenses and apps” screen. 3. The user has a Microsoft 365 license inherited from a group-based license assignment. 4. Some app/service checkboxes appear to be enabled and editable. 5. An administrator can actually clear/uncheck those checkboxes. 6. However, when clicking OK/Save, the operation fails with an error. In other words, the UI allows an administrator to make a change that cannot actually be committed. The reason this looks like a regression is that the previous UI behaviour was different. Previously, when a user’s Microsoft 365 license was inherited from a group-based license assignment, the relevant app/service checkboxes on the user-level “Licenses and apps” screen were greyed out or effectively read-only. Administrators could visually understand that those service plan settings could not be changed directly at the individual user level. Recently, those same checkboxes appear to be active and editable. The administrator can uncheck them, but the change fails only after clicking OK/Save. From an administrator UX perspective, this is confusing because the UI appears to allow an unsupported operation and only rejects it at save time. Expected behaviour: If service plan settings for an inherited group-based license cannot be changed at the individual user level, we would expect one of the following behaviours: - The checkboxes should remain disabled/read-only from the beginning. - The UI should clearly state that these apps/services are inherited from a group-based license assignment. - The Save/OK button should be disabled for changes that cannot be applied. - The UI should provide a link or guidance to manage the setting at the group-based license assignment level. Questions: 1. Has anyone else observed this recent change in behaviour? 2. Was this UI change intentional? 3. Is this a known issue or known UX regression in the Microsoft 365 admin center? 4. Is there any scenario where these checkboxes are intentionally editable for a user who receives the license only through group-based licensing? 5. Does this behaviour differ depending on whether the source group is an assigned security group or a dynamic security group? 6. Is there any recommended administrator workflow when troubleshooting service plan settings for a user whose license is inherited from a group-based license assignment? To clarify, this is not a question about how group-based licensing works. The concern is specifically about the UI behaviour where inherited license service plan checkboxes were previously greyed out, but now appear editable even though the change fails on save. If this is not intentional, it would be helpful if the Microsoft 365 admin center could restore the previous read-only/greyed-out behaviour, or clearly explain in the UI why the change cannot be saved. Thank you.
