login
143 TopicsI cannot log in to my work account using SMS authentication
Hi everyone! I am requesting assistance with the following issue. I receive the message: Sorry, we're having trouble verifying your account. Please try again. Previously, SMS authentication worked, but now I am getting the error mentioned above. Error Code: 399287 Request Id: 8cf24bf5-1607-4ab6-80c7-d00221f84d00 Correlation Id: 4b22fb8b-b772-49be-ba47-7b0142da5da5 Timestamp: 2026-03-27T08:00:09Z My password is accepted, but I get stuck at the authentication step afterward. Maybe blocked my mobile number. Thank you in advance for your help!42Views1like2CommentsHackers keep getting prompting me for a code on authenticator
Hello, I'm noticing that I get a random prompt for a code on the Authenticator app whose location appears to be in the Netherlands. I'm under the impression that these hackers just try logging into numerous accounts hoping that their victims will unknowingly push on a confirmation number and let them in. Is there a way to help prevent this? I would imagine that preventing logins based on unusal locations would help stop it but would like to hear your take. Thanks!32Views0likes2CommentsLocked out of Microsoft account – no access to Authenticator app or recovery options
Hello, I’m currently locked out of my Microsoft account and I’m unable to sign in because it’s asking for verification through the Microsoft Authenticator app, which I no longer have access to. I no longer have the phone that had the Authenticator installed, and I’m not signed in on any other trusted devices. When I try to recover the account through the standard recovery form, I either get denied or it redirects me back to the same verification method that I can’t complete. This account is important to me because it is linked to my email, files, and other Microsoft services. I can provide any information needed to verify ownership, such as previous passwords, billing details, or account activity. I would really appreciate guidance on: How I can recover my account without access to the Authenticator app Whether there is a way to reset or remove two-factor authentication in this situation Any additional steps I can take to prove my identity and regain access Thank you in advance for any help or direction you can provide.Impossible to sign in with different user account
I use this browser with two MS accounts. The techcommunity does not let me choose the user account to sign in with! I'm forced to open a private window to sign in and write this feedback. So when clicking Sign In, it thinks I want to sign in with my M365 company account, and asks me to accept certain permissions. However, I want to sign in with my personal MS account. So I click cancel and get redirected to the home page. So, in order to visit the site with my personal MS account, must either use a private windows, or clear every single cookie for every single Microsoft domain, which is also NOT what I want to do. This is simply unacceptable and driving me away from using the techcommunity at all! I made a video for you to show you how broken the sign in flow is: https://i.imgur.com/KnxnPKM.mp423KViews5likes17CommentsMFA reset needed - lost phone and access to account with it
Hi! I am a single-tenant MS 365 account (business) and I lost my phone and cannot access my account any more. I cannot log into my account (because I need my Authenticator) and I cannot set up the Authenticator (because I need to log into my account for that) and I am desperate for a solution as this is my business account and has everything I need to keep my business going. I lost access on March 2, had access to Outlook on my browser until early morning on March 4 when I completely lost access to everything. What I do have: the phone number that is attached to this account (it is supposed to be one of the sign on methods, but the system won't let me use it) the password (also not able to use it to log in) the email domain is also mine, I can prove ownership I have the last invoice for the account subscription and can also provide the billing information as well as the card number that is attached to this account for automatic billing I am still using the same main device (laptop) that I have been using since the account was set up I am the only employee and the legally authorized representative for the company that the account is for (and the company name is on the invoice as well as the tenant name) You can also see that there have been no successful logins since I lost access where the account was used almost every day since it was set up (including some weekends), also proving that I am the user for the account. I am currently using my old Microsoft account to contact Support via chat but they are telling me a different thing each time we talk, I have literally submitted tickets/contacted 5 different departments/systems and just keep being ping-ponged around and the Support number that I found is asking for an 8-digit code which I guess is also the Authenticator code that I cannot get as I lost access to my old Authenticator so now I have no idea how to proceed. Tickets that I can track: SIR22967120 - I just received a notification that this has been closed because this was not the correct place to raise this YQN2RK7D - no response yet SGBQ7U9T - no response yet 4766105c-db53-40b3-92b8-ddd8c7968a0d - only the auto-reply that request was received an 1 email saying that the provided email address was not found in their system, I followed up with additional details in several emails but no further response or confirmation that anything has been received. I also sent an email to mailto:email address removed for privacy reasonsbut no response there as well I am ready to send any information/documentation to prove that the account is mine, please let me know how to proceed. I am really desperate for a solution here - this is my business account and everything I need is there - my email with all my contacts, the pending deliverables to clients, my working files, etc. This is week 3 already and I haven't had anyone ask me for any proof of ownership, documentation or anything, I don't know what to do to understand if anyone is even investigating anything regarding this, please help. Looking forward to any suggestions!Solved99Views0likes1CommentEmail hacked - I lost total access
Hi community, I had my email hacked 7 days ago, the hacker changed the password. The problem is that I have microsoft office 365 in that account and I tried every single way to recover my access. Even the ACSR, forms and everything. Nothing works. I got replied back that information provided was insufficient. The problem also is that I created this account in hotmail, maybe 20 year ago. Does anyone know any how to contact Microsoft support? How can I find a channel to support me? Thanks in advance for any clue you might give me to solve this issue.Solved61Views0likes2CommentsRadio buttons aren't functioning for a mandatory question in job application with Job ID - 200027012
Hi All, Yes and No radio buttons are missing for a mandatory question in one of the job application on Microsoft careers, without which application cannot be submitted, details as below Job ID - 200027012 Role - Inventory and Asset Technical Trainer Can anyone please look into this. I've raised the same concern yesterday night about 12hrs back, but it got disappeared, if possible can anyone let me know where to find my previous raised concerns.101Views0likes3CommentsEntra ID hacked
Dear Community, I am seeking urgent guidance regarding a serious security incident involving my Entra ID tenant. My tenant was compromised, and the attacker removed my Owner permissions from the Tenant Root Group and created two high-spec virtual machines without authorization. This resulted in approximately USD 9,500 in unexpected usage charges. I immediately blocked my credit card, and the subscription has now moved into a disabled state, most likely due to non-payment. However, I am still unable to regain administrative control. I previously managed to open a support ticket using another account, but it was limited to subscription-related issues only. Even when the case was marked with Severity A, Microsoft support was unable to treat it as an urgent incident or take immediate corrective action. At this point: • I only have read-only access • I cannot create a technical support request • I cannot upgrade the support plan • I cannot restore Owner permissions • I am unable to properly escalate the compromise If anyone has experienced a similar situation or knows the fastest way to: • Regain Tenant Root Group ownership • Reach Microsoft security team for compromised tenant cases • Escalate beyond standard support channels I would truly appreciate your advice. This has been extremely stressful, and I am trying to regain control and prevent any further damage. Thank you in advance for your support.Solved174Views1like1CommentSign in to Azure DevOps
The https://dev.azure.com URL redirects to the landing page for the Azure DevOps product. I used to promote this as an URL to use to login to the product. Since this year the page is missing the "Already have an account? Sing in to Azure DevOps" link. As far as I can see there is no way to login to Azure DevOps trough this interface now. There is the usual "sing in" in the top right, which will redirect you to the azure portal (or at least for me it does). How are we supposed to login to Azure DevOps? Old login:Solved450KViews5likes11Comments