Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.
HACKED ACCOUNT
My mom's FB is hacked. I have alr submitted a form for hacked account but the info provided is incorrect. I believe the hacker has changed all the information. I can't get through to a live agent to explain. The help system is so bad! I've clicked e-mail us, through the virtual agent and contact us but it doesn't lead to anything except my inbox. I don't even know what their customer support e-mail is. PLEASE HELP ME
IMAP Hack
Hello Team, I am new to this community. My issue is with Office 365 Family Plan. This is NOT a business account. My 20 year old email was hacked using IMAP when they brute forced my password. I was not aware that this was going on because Microsoft did not send me any notifications of failed log in attempts via IMAP protocol. Please see logs for the 18 showing that a successful synch was completed. I called office 365 support but they had NO clue what I was talking about. I used every security measure like 2 form authentication, email recovery, etc....unique passwords...changing password every so often.... I NEVER GOT an alert that hackers were trying to break my password. I have copies of logs showing hundreds of attempts to get my passwords cracked. This happened for 4 months straight until they got in. The catch 22 is that hackers got in via simple IMAP. They had my username and 4 months to break my password. I saw the activity logs and realized how they got it. My frustration is why I CANT request to turn OFF IMAP on my account. THIS MEANS that EVERY non-business account can be hacked via IMAP? This is crazy.... No one at tech support is able to help me. any idea as to why Office 365 Family plan is not protect for IMAP hack? Cesar