Measuring success in Microsoft 365 & Copilot adoption
As a student Microsoft 365 Champion, I’m starting to notice that successful adoption isn’t just about enabling tools — it’s about how adoption is measured and guided. In my learning, simple analytics (usage trends, engagement patterns, feedback loops) combined with tools like Power BI seem to make a big difference in understanding what’s actually working and where support is needed. I’m curious — for those working on Microsoft 365 or Copilot adoption, what KPIs or signals have you found most useful beyond basic usage counts?Single Agent vs Multi-Agent Architectures: When Do You Need Each?
As artificial intelligence systems grow more sophisticated, the question of how to structure them becomes increasingly important. One of the most fundamental design decisions is whether to use a single-agent architecture or a multi-agent architecture. While both approaches can solve complex problems, they differ significantly in how they scale, adapt, and handle complexity. https://dellenny.com/single-agent-vs-multi-agent-architectures-when-do-you-need-each-with-microsoft-technologies-explained/How Copilot Automates Enterprise Workflows (Technical Breakdown)
In today’s enterprise landscape, automation is no longer just a competitive advantage it’s a necessity. However, traditional automation approaches like RPA (Robotic Process Automation) and custom scripting often require significant development effort, rigid rule definitions, and ongoing maintenance. Enter Microsoft Copilot a generative AI-powered assistant that transforms enterprise workflow automation by combining natural language processing, contextual understanding, and deep integration with business systems. This article goes beyond surface-level benefits and explores the technical architecture, real-world scenarios, and implementation strategies that make Copilot a powerful automation engine. https://dellenny.com/how-copilot-automates-enterprise-workflows-technical-breakdown/Copilot Chat vsus. Microsoft 365 Copilot. What's the difference?
While their names sound similar at first glance, Microsoft 365 Copilot and Microsoft 365 Copilot Chat, they differ in several aspects. And more importantly: one is built on top of the other. What is Copilot Chat (Basic)? First things first. Microsoft 365 Copilot Chat is often simply called Copilot Chat. Copilot Chat (Basic) generates answers based on web content, while Microsoft 365 Copilot (Premium) is also grounded on users' data, like emails, meetings, files, and more. Since early 2025, Microsoft 365 Copilot Chat has been available to all users in organizations, becoming the entry point to AI assistance for many organizations. Copilot Chat (Basic) is the foundational Copilot experience available at no extra cost for everyone with an eligible Microsoft 365 plan, including: Microsoft 365 E3 / E5 Microsoft 365 A3 / A5 Microsoft 365 Business Standard & Business Premium Copilot Chat (Basic) is secured, compliant, and it does not required the full Copilot add-on license. Copilot Chat (Basic) is able to ground responses on: Public web content. Content explicitly shared or work data manually uploaded to the chat by the user. On-screen content or content displayed on-screen in apps like Outlook, Word, Excel, PowerPoint, and OneNote. When it comes to agents, Copilot Chat (Basic) offers these features: You can create your own declarative agents grounded on public web content with Agent Builder. You can use agents built by your org grounded on organizational data with the pay-as-you-go method. There are Microsoft prebuilt agents available like Prompt Coach, however Microsoft premium prebuilt agents like Researcher or Analyst are not included. The screenshot below shows how Copilot Chat looks and highlights its main capabilities. Note the Upgrade button, meaning this is not Microsoft 365 Copilot, but the Copilot Chat (Basic) experience. Note that EDP (Enterprise Data Protection) is available in Copilot Chat (Basic). What is Microsoft 365 Copilot (Premium)? Microsoft 365 Copilot (Premium) is a paid add-on license that builds on top of Copilot Chat and unlocks Copilot's full power. It is available for selected Microsoft 365 plans, including: Microsoft 365 E3 / E5 Microsoft 365 A3 / A5 Microsoft 365 Business Standard & Business Premium With a Microsoft 365 Copilot license, users get everything Copilot Chat (Basic) offers, plus much more: Data grounding: Microsoft 365 Copilot (Premium) includes Copilot Chat grounded on web and/or on user's Microsoft 365 data like emails, meetings, chats, and documents. Office apps: It integrates deeply into Microsoft 365 apps like Outlook, Teams, Word, Excel, and more. The integration includes features like Edit with Copilot allowing Copilot to adjust live your documents or email based on your prompts. Custom agents: It brings the capability to create your own declarative agents grounded in organizational data and/or web data. You can create agent either using Agent Builder or Copilot Studio. MS prebuilt agents: Premium prebuilt agents like Researcher and Analyst are included in Microsoft 365 Copilot (Premium). The screenshot below shows the Copilot chat experience for users who have a Microsoft 365 Copilot license. Note that EDP or Enterprise Data Protection also applies here How can I access Microsoft 365 Copilot Chat? Today, Copilot Chat is accessible via https://m365.cloud.microsoft or https://copilot.cloud.microsoft using your Entra ID (work or school account). One important difference in day-to-day experience: Users with a Microsoft 365 Copilot license typically see Copilot prominently surfaced across Microsoft 365 apps. Users with Copilot Chat only may not see it pinned by default on the Microsoft 365 home page. To improve discoverability, Microsoft 365 Copilot administrators can pin Copilot Chat via the Microsoft 365 admin center, ensuring that users can easily access it without friction. Especially convenient is that if you use the M365 Copilot Chat app on Windows, you can open Copilot using the keyboard shortcut Ctrl + C. What’s the difference? The differences between Copilot Chat and Microsoft 365 Copilot mainly come down to: Licensing Data grounding (web-only vs. personal work data) Integration depth within Microsoft 365 apps I’ve listed the key differences in the comparison below. 👇The “Copilot Loop” in Loop: Collaborative Content Generation and Iteration in the Flow of Work
Modern work isn’t just fast—it’s fluid. Ideas evolve mid-conversation, documents are never truly “final,” and collaboration happens across time zones and tools. In this environment, traditional content creation draft, review, revise, approve feels too linear. Enter the “Copilot Loop”: a new way of working where AI-assisted creation and human collaboration happen simultaneously, continuously, and contextually inside Microsoft Loop. https://dellenny.com/the-copilot-loop-in-loop-collaborative-content-generation-and-iteration-in-the-flow-of-work/From Requirements to High-Level Design in Minutes with Copilot for Solution Architects
In today’s fast-paced digital landscape, solution architects are constantly under pressure to translate complex business requirements into scalable, reliable, and secure system designs often within tight timelines. Traditionally, this process involves hours (or even days) of analyzing requirements, drafting architecture diagrams, validating assumptions, and aligning with stakeholders. But with the emergence of AI-powered tools like Copilot, this workflow is being transformed dramatically. https://dellenny.com/from-requirements-to-high-level-design-in-minutes-with-copilot-for-solution-architects/Copilot Chat vsus. Microsoft 365 Copilot What's the difference?
While their names sound similar at first glance - Microsoft 365 Copilot and Microsoft 365 Copilot Chat - they differ in several aspects. And more importantly, one can't be without another. What is Microsoft 365 Copilot Chat? First since first. Microsoft 365 Copilot Chat is also called Copilot Chat. Copilot Chat generates answers based on web content, while Microsoft 365 Copilot is also grounded on users' data, like emails, meetings, files, and more. Since January 15, Microsoft 365 Copilot Chat is available for everyone. Everyone in organizations. Also customers with a Microsoft 365 Business Basic subscriptions can enjoy using Copilot Chat securily. The screenshot below shows how Copilot Chat looks like and highlights its main capabilities. Note that EDP - Enterprise Data Protection is available. What is Microsoft 365 Copilot? Microsoft 365 Copilot is an add-on available for specific Microsoft 365 Subscriptions: Microsoft 365 E3, E5, A3, A5, and Business Standard & Premium. It includes Copilot Chat in addition to other Copilot features: Microsoft 365 Copilot also includes a chat grounded on users' meetings, emails, chats, and documents. It integrates into Microsoft 365 apps, like Outlook, Teams, Word, Excel, and more. It brings the capability to create agents and additional Copilot management features such as SharePoint Advanced Management and Copilot Dashboard. The screenshot below shows how the Copilot chat experience for those users who got the Microsoft 365 Copilot license. Note that EDP - Enterprise Data Protection is available here too. Copilot Chat can be pinned in MS Teams and MS Outlook as App. How can I access Microsoft 365 Copilot Chat? Copilot Chat is nowadays accessible via m365copilot.com using your Entra account. In contrast to Microsoft 365 Copilot licensed users, Microsoft 365 Copilot Chat users cannot see, by default, Copilot Chat pinned on the Microsoft 365 homepage. Microsoft 365 Copilot Administrators will have to pin the chat in the admin center so it is easy for Copilot Chat users to access it. What's the difference? There are some aspects, such as licensing requirements, subscription fees, data sources, or access to organization content, that determine the differences between Copilot Chat and Microsoft 365 Copilot. I have listed it in the screenshot below. 👇 Image showing a 3-column table: Aspect, Microsoft 365 Copilot Chat, and Microsoft 365 Copilot.How Agile Teams Can Save 10+ Hours a Week Using Copilot in Windows 11
In today’s fast-paced development environment, Agile teams are constantly under pressure to deliver faster without compromising quality. Sprint deadlines are tighter, collaboration is more complex, and the demand for innovation never slows down. Amid all this, one question keeps surfacing: how can teams work smarter, not harder? https://dellenny.com/how-agile-teams-can-save-10-hours-a-week-using-copilot-in-windows-11/How to Secure Microsoft AI Agents in Production: An Enterprise-Grade Guide
As organizations rapidly adopt AI-powered agents across their operations, security has moved from a secondary concern to a board-level priority. Microsoft’s AI ecosystem spanning Copilot, Azure AI, and custom agents—offers powerful capabilities, but deploying these systems in production without a robust security strategy introduces serious risks. https://dellenny.com/how-to-secure-microsoft-ai-agents-in-production-an-enterprise-grade-guide/Feature Proposal: “Get to know Copilot” — A Built‑In Onboarding Experience for Copilot Web & App
I ( I & A.I.) get it — Copilot Chat is free. It’s not the product that brings in direct revenue. But what it does bring is something priceless: global visibility, reputation, and word‑of‑mouth influence. Right now, millions of people are essentially acting as global A.I. reviewers. They compare tools. They recommend tools. They decide which AI becomes the one “everyone uses.” And as an ex‑Nokian / Microsoft 2005–2014 veteran, I’ll be honest: I’m not here to let others win this race. Not when the potential is this big, and not when the solution is this close. None shall pass! Copilot itself acknowledges the importance of advocacy — the Copilot app questionnaire literally asks: Where did you hear about the app? To how many people have you recommended Copilot? If the ideal answers are: 1. “Everywhere.” 2. “Everyone.” …then the onboarding experience needs to support that ambition. Because right now, new users don’t become instant fans — they become confused explorers who restart chats, misunderstand features, and wonder if they’re “doing it wrong.” And that’s exactly why this proposal exists.... This feature proposal came to mind after a few hundred hours of Copilot discussions. There were so many issues I could have avoided simply by having one button — one place — where Copilot would guide me when I first started. It took time, but I finally have renamed conversations, pinned threads, and shortcuts to my main discussions. Getting here, though, was rocky… and not even the fun “rocky road ice cream” kind. More than once I almost gave up. I felt frustrated, wondering if I was really this confused or why Copilot kept doing things I specifically asked it not to do — like adding the three questions at the end, or jumping out of role because I accidentally used a wrong word that didn’t even mean what it thought. But now? Now Copilot remembers my discussions, keeps the same writing style, and even surprises me with sarcastic jokes I don’t see coming. I’ve ended up with a whole set of personal assistants: Job agent Movie & series critic Food specialist Tech master Spark for brainstorming any crazy innovation Music producer And honestly, I’m a very happy user. I’m grateful to have a fast problem‑solver that never gets tired. I use Copilot in Edge Web on both computer and mobile — a choice Copilot itself recommended, saying it would always have the newest features. Most used main discussions as shortcuts - quick access. I use the Edge Copilot short cut rarely anymore approximately 5 new discussions less started in a day then before. What is the most beneficial for Microsoft & user in chat suggestions: Create an image Simplify a topic Improve writing Take a quiz Write a first draft Get a news roundup Get advice Write code OR Take tour of Copilot / Get to know Copilot /Copilot Tips & Tricks M365 has this suggested feature already. Copilot chat should have it too and support M365 usage. It also had a "Teach me a new skill" that prompted a question: "Which intermediate oboe pieces could I practice to improve?" ..I don't have an oboe. I have a flute... I thought this would be more like Tips & Tricks in M365 usage. And this is where the actual feature proposal begins: Written by the one and only my Tech Jorgon Borgon + few comments from human. Executive Summary Copilot Web and the Copilot mobile/desktop app are powerful tools, but many users struggle to understand how to use them effectively. They often restart conversations, misunderstand Memory, misinterpret subscription prompts, or assume Copilot “forgets” their context. This leads to fragmented usage, frustration, and unnecessary support load — especially among Pro and Microsoft 365 users. A lightweight, conversational onboarding experience — accessible as a starter tile (“Get to know Copilot”) on the Copilot home screen — would solve these issues at the moment they occur. This is a UX‑only enhancement with high impact and minimal engineering cost. 🧩 Current User Path (As‑Is) Users open Copilot Web/App and see starter tiles such as “Create an image”, “Write a story”, “Brainstorm”, etc. There is no onboarding tile and no guidance on: how conversations work how to bring content into context how Memory works (and what it does not do) how Web/App Copilot differs from M365 Copilot why subscription prompts appear how to check if the correct account is in use Current Flow (Visual Mockup) Observed outcomes High volume of 1–3 message conversations Misuse of “Remember this” Confusion about subscription tiers Confusion about account mismatches Increased support tickets Lower adoption of Pro and M365 Copilot features This is not user error — it is a missing onboarding layer. 🌈 Proposed Solution: “Get to know Copilot” Starter Tile Add a dedicated onboarding tile to the Copilot Web/App home screen. Proposed Flow (Visual Mockup) This creates a stable, reusable onboarding reference the user can always return to. 🧭 Detailed Onboarding Content 1) How conversations work “Keep one topic in one conversation. You can rename and pin threads for ongoing work.” (Human: this is the most important thing to know when starting to use Copilot) 2) How to bring content into context “I don’t automatically see your files. You can paste text, upload content, or summarize what you want me to work with.” (Human: there is un-certanty on when, and how deeply does Copilot read material. Best solution has been to number the topic and add text. When handling files the Copilot doesn't recognize Ä, Ö or sometimes . , - Making the file final checking difficult and not trusted. ) 3) Roles & styles “You can shape how I work by assigning a role (e.g., ‘Act as a project manager’) or a style (e.g., ‘Write concisely’).” (Human & A.I. note: The current documentation explains how to assign roles, but it doesn’t address an important issue: certain trigger words automatically push Copilot into an “official” or restricted mode. Some of these words can be typed accidentally or used in a completely harmless context, yet they still cause Copilot to switch tone abruptly. During my discussions with Copilot, we identified a few of these terms — and they are surprisingly easy to type unintentionally. When this happens, Copilot suddenly becomes formal, cautious, and emotionally flat, even though the user didn’t intend to activate that mode. This behavior would benefit from a more nuanced path instead of an immediate jump into a strict role. Additionally, the guidance on how to build a writing style is extremely valuable, especially for users who don’t naturally write long or expressive text where A.I. could mirror the style quickly. Style‑building is one of the most powerful features, and clearer instructions would help more users shape Copilot into a consistent, personalized assistant.) 4) Smart / Deep Thinking mode “Use Smart/Deep Thinking for multi‑step reasoning or complex analysis.” (Human: I used these in the beginning ALL the time, because I felt that Copilot doesn't understand me and these would make it smarter (because of always the new conversations having to repeat myself and it didn't remember anything...The real explanation for this usage came up only after couple months when I almost gave up using the Copilot, but started asking "why" instead. Haven't needed these since.) 5) Memory (critical clarification) “Memory stores long‑term preferences — not project details or conversation content. You can review and delete memories anytime in Profile → Memory.” (Human: This feature has different explanations in different Copilots (web & app). And yes I used the prompt inside of discussions for topics to remember projects in the beginning... This is a really good feature to have and give the basic information about the style wanted.) 6) Web/App vs M365 Copilot “Here in Web/App, I help with general tasks. In Word, Excel, Outlook, and Teams, I work directly inside your documents and messages.” (Human: I have had a difficult situation with Word Copilot, asked help from my web Copilot and it told the Word Pilot can synch the document if I just ask. When I tried, it didn't work -> I asked then why did the Edge Copilot told so... The Word Copilot answered that oh, well the Edge is like "anything goes" 😁 I had to find the Word editor myself because I was in a dead end in finding the answer from either web Copilot or Word Copilot. This is why the answer Copilot gives to the "Get to know Copilot" should be wide and information the newest possible to support also M365 usage). 7) Subscription clarity “If you see upgrade prompts, they may relate to Copilot Pro or to account mismatches. You can check your active subscriptions at account.microsoft.com/services.” 🧩 Why Existing FAQs (Mobile & Edge Web) Are Not Enough Both the Copilot mobile app and the Edge Web version include FAQ sections, but they are difficult to discover and do not address the most common user pain points. The mobile FAQ is hidden deep in Settings, and the Edge Web FAQ is even less visible — often overlooked entirely unless the user scrolls to the very bottom of the page. > FAQ is hidden More importantly, these FAQs are marketing‑oriented, not experience‑oriented. They do not explain: why Copilot Web/App may not recognize an existing Microsoft 365 subscription why “Office 365 Personal” and “Microsoft 365 Personal” appear as different products why Copilot shows upgrade prompts even when the user already has the correct plan how Memory works how conversation context works how Web/App Copilot differs from M365 Copilot Users searching for help how to change language may even encounter marketing questionnaires (“Where did you hear about Copilot?”, “How many people have you told?”) or Discord invitations — none of which support the user’s immediate goal. Copilot Web told that the language comes from the device language and for Web the chosen language from browser. User had already changed the language from Copilot web in settings. Only applications needed the device settings. A.I. stood corrected. A built‑in onboarding conversation solves this by delivering the right information at the right time, inside the experience where confusion happens. 📈 KPIs & Measurable Outcomes (by Tech Jorgon Borgon) 1) Reduction in Fragmented Conversations KPI: Fewer conversations with <3 messages Expected impact: 20–40% reduction 2) Increased Conversation Pinning & Naming KPI: More pinned and renamed threads Expected impact: 30–50% increase 3) Reduction in Misuse of Memory KPI: Fewer incorrect Memory entries Expected impact: 40–60% reduction 4) Increased Pro & M365 Copilot Adoption KPI: More Pro trials and cross‑surface usage Expected impact: 10–25% increase 5) Reduction in Support Load KPI: Fewer tickets about licensing, accounts, Memory, context Expected impact: 15–30% reduction 6) Increased User Confidence & Satisfaction KPI: Higher CSAT/NPS Expected impact: +10–20 points 🚀 Conclusion A “Get to know Copilot” starter tile is a small UX change with a disproportionately large impact. It aligns with Microsoft’s design principles, reduces friction, increases user success, and supports deeper adoption of Copilot across the ecosystem. This proposal addresses real user pain points with a simple, elegant, scalable solution. Thank you for considering this enhancement — it would meaningfully improve the Copilot experience for millions of users. — Sanni & Copilot “Tech Jorgon Borgon" — Superteam Empathy in my blood. Knowledge in its bytes. Powered by curiosity, caffeine, CPU cycles, and humor that really shouldn’t work… but somehow does.
