Forward Adaptive Card
How can we forward adaptive cards in teams. Is there any easy way out? One method which I found was using Graph API. Following the below link with Example 3 : Send a message containing cards :- https://learn.microsoft.com/en-us/graph/api/chatmessage-post?view=graph-rest-1.0&tabs=javascript#examples But it has html content, how to add json content to it. Please can anyone help with this?
Using an external number as an agent in call queue
My client has an auto attendant which sends calls to a queue that rings his desk phone. However, the queue also needs to activate an external ringer in case he's out in the field. I currently have such a ringer on a VoIP ATA (It is a Grandstream HT801) that is connected via SIP to another provider. To get it to ring, I just need to dial its number. I have set up a Teams user called External Ring with immediate call forwarding enabled to the ringer phone number and joined it to the queue. This user has Office 365 Business Basic and Business Voice licenses. Direct dials to the External Ring user work, but calls from the queue will not ring the forwarded number. Configuring the ringer number for simultaneous ring on my client's user account won't work for the same reason. From the posts I have seen so far, Teams queues will not ring external numbers defined on user accounts. I've toyed around with using SIP gateway, but it appears to only support a small pool of devices, and I'm not sure I could get the ATA to work with it. Is there some kind of workaround that anyone knows of?
How to redirect calls in Teams if you are "busy on the phone"
Hi everybody, is there a possibility to set up the call forwarding in the Call Center feature to a way, that "busy" is considered "busy on the phone"(an agent actually talking to somebody) and not the status "busy in the agents calendar" for an event. This means the Agent has an calendar entry with the status "busy" but is actually free for phone calls, It's just that Teams is considering the Outlook event as a "busy" block?! Can this be circumvented somehow, so that Teams considers "busy" only "user is actually busy on the phone"? Best regards, Matthias
Teams Call forward question
Just wondering to clarify the when Team user A all call forward or no answer forward to Team user B has voicemail enabled, then call jump to user B and no answer. is that normal behavior caller will fall into user B voicemail, or any setting that can put the call back to forwarder (user A) voicemail? Thanks