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Get more from your Email logs with Azure Communication Services
If you're sending emails with Azure Communication Services, you already know how powerful the platform is for delivering messages at scale. But what happens after you hit send? In our latest video, we walk through how to unlock insights from your email activity using logs and telemetry in the Azure portal. Whether you're tracking delivery success, debugging failures, or analyzing engagement, this guide helps you get started with the tools that matter. Why email telemetry matters Understanding how your emails perform is critical—especially when you're running campaigns, monitoring sender reputation, or troubleshooting delivery issues. With Azure Communication Services, you can tap into Log Analytics for real-time visibility into: Delivery and failure rates Suppression reasons User engagement (opens, clicks) Correlation IDs for tracing specific messages While this video focuses on email, the same logging and telemetry setup applies to other Azure Communication Services like SMS, voice, and chat—so once you’ve got the hang of it, you can reuse the same approach across channels. Step 1: Set up your log analytics workspace Before you can start querying logs, you’ll need a place to store them. In the Azure portal: Create a Log Analytics workspace. Choose your subscription and resource group. Name your workspace and click Review + Create. This workspace acts as the central hub for all your telemetry data. A GIF of a user creating a Log Analytics Workspace in the Azure Portal. Step 2: Configure diagnostic settings Next, connect your Azure Communication Services resource to the workspace: Navigate to your Communication Services resource. Under Monitoring, select Diagnostic settings. Add a new setting and choose the email-related log categories: Send mail logs Delivery status updates User engagement logs Point them to your Log Analytics workspace and save. Now your logs will start to flow into the workspace automatically. Step 3: Explore insights in the portal With logs enabled, you can start exploring your data: Use the Insights tab for a high-level overview of delivery and engagement. Filter by sender address or time range. View metrics like delivery success, failures, and clicks. This is great for quick checks—but for deeper analysis, you can write custom queries. delivered,failed, and suppressed. Step 4: Run custom queries with KQL In the Logs section of your workspace, use Kusto Query Language (KQL) to dig into the details: Find suppressed or bounced emails Trace delivery failures with correlation IDs Identify which links were clicked in a campaign Export results to CSV, Power BI, or Excel The video walks through several examples, including how to change sample queries and build your own. . It shows a sample query looking for logs that have a specific RecipientId and UserAgent Bonus: Reuse this setup across Azure Communication Services channels While this walkthrough focuses on email, the same telemetry setup works for other Azure Communication Services channels. Whether you're building with SMS, voice, or chat, you can use Log Analytics to monitor performance, debug issues, and improve user experience. Watch the full walkthrough Want to see it in action? Watch the preceding full video above for a step-by-step demo of everything covered here. And if you’re already using logs in creative ways—or have questions about telemetry for other Azure Communication Services features—drop us a comment. We’d love to hear how you use it!
seankeegan
May 07, 2025 Place Azure Communication Services Blog
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Announcing File Attachments for Case Management
Staying informed with the most up to date information is critical to quickly taking appropriate action on a case. File Attachments for Case Management enables you to share reports, emails, screenshots, log files, and more, all in one centralized location within a case ensuring you have all the information you need. Key Benefits of Attachments for Case Management Centralized Information: File attachments ensure that all relevant documents, images, and data are stored in one place. No more hunting through emails or disparate systems—everything you need is right at your fingertips within the case. Comprehensive Documentation: From evidence to client communications and reports, file attachments provide a complete and organized record of all case-related materials. This comprehensive documentation is invaluable for audits, reviews, and future reference. More Accurate Response: Minimize errors and increase confidence in case outcomes by leveraging all relevant information related to a case. Learn more here
amybook
May 07, 2025 Place Microsoft Defender XDR Blog
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Catch Up on the Azure Communication Services Fundamentals Series
This April, we partnered with Microsoft Reactor to deliver a four-part webcast series designed to help developers get started with Azure Communication Services. Each 20-minute episode focused on a different communication channel—giving developers the tools to build real-time, scalable, and secure communication experiences into their apps. If you missed the live sessions, don’t worry, they’re all available on-demand! Check out the full playlist here or see the following individual videos. Here’s a quick look at what each episode covered: Episode 1: WhatsApp Messaging We kicked off the series by showing how to integrate WhatsApp Business messaging into your Azure Communication Services applications. We walked through everything from sandbox testing to connecting a verified WhatsApp Business Account and sending messages with SDKs. For a deeper dive on what was covered, read about it here from Gloria herself! Episode 2: Exploring SMS Capabilities This session described how to provision a phone number, verify the number, and how to send/receive SMS messages. We also covered how to handle incoming messages with event grid listeners and code-based handlers. For a deeper dive on exactly what was covered, read about it here from Pranita herself! Episode 3: Maximizing Email Insights with Logs and Events Next, we dove into email analytics and telemetry setting up logs and events, understanding sender reputation, and using sample queries to gain insights. From basic sample queries to advanced Kusto Query Language (KQL) queries, this session covered everything you need to run a successful email marketing campaign with Azure Communication Services. Episode 4: Add Audio & Video Calling We wrapped the season with a demo-rich session on embedding calling features into your communications application using Azure Communication Services. Highlights included new AI-powered features like captions, noise suppression, grid views, and real-time translation. What’s Next? We’re already planning Season 2, launching later this year, with a focus on Azure Communication Services + AI. Expect deeper dives, new use cases, and more interactive demos. Want to stay in the loop? Sign up for season two updates to be the first to know when the new season launches and tell us what you want to learn about!
seankeegan
May 05, 2025 Place Azure Communication Services Blog
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Can't Leave Windows Insider
I somehow got into Windows Insider, and I want out. I have tried every email I know to exit the program. For 3 of the 4 emails on my Microsoft account - it says "This email address is not registered as a Windows Insider." The fourth email it says it is not a Microsoft account ( I think it is a recovery email). The Reason I want out: When Office apps stopped working, they kept blaming Windows insider. After 4-1/2 hours they managed to fix the problem. But, they told me unless I can figure out what email is associated with Windows Insider, my only option to exit it is to rebuild my computer!!!! Also, I would need to find my windows key from years ago & move all my 2.7 TB of data and reinstall all my programs & apps. Are they INSANE?????? So now i really want out. PLEASE help!
Solved
llalovesapps1234
May 05, 2025 Place Windows Insider Program
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Microsoft 365 & Windows 365 Outage - 2 Weeks
Our company's Microsoft 365 (including email) and Windows 365 licenses have been completely disabled for two weeks. This is severely impacting our business: clients can't email us, we can't send emails, and access to critical data on our virtual desktops is lost. We've contacted Microsoft multiple times with no resolution. This prolonged outage is causing significant operational paralysis and forcing data recreation. We urgently need assistance in understanding the cause and a swift resolution to restore our services. We have tried reactivating, and have attempted getting through a Microsoft partner, but nothing has helped. Any advice on escalating this critical issue would be greatly appreciated.
gut123
May 03, 2025 Place Microsoft 365
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The U.S. Small Business Administration integrates Azure Communication Services, sending critical information to millions of Americans more quickly
At the U.S. Small Business Administration (SBA), we faced significant challenges with our existing mass communications solution. Our organization is the only cabinet-level federal agency fully dedicated to small business counseling, capital, and contracting expertise. We also offer disaster assistance for homeowners, renters, nonprofits, and businesses of all sizes affected by disaster recovery-related assistance, so we needed a scalable platform that could efficiently send critical information to millions of Americans, especially during times of disaster recovery and urgent business support. We also required a platform that could do this quickly and was cost-effective, while also allowing us to further centralize operational capabilities within Dynamics 365, which would help teams internally. Centralizing capabilities means finding ways to consolidate information in one system, creating a single-pane-of-glass experience, so people here don't have to leave Dynamics 365 and can have everything they need without jumping from one system to another to get their work done. How the U.S. SBA implemented Azure Communication Services into their existing systems After evaluating various options, we decided to implement Microsoft Azure Communication Services for email mass communications. It was an easy decision for us because Azure Communication Services meets our needs in the following ways: Speed: We can send out one million emails in under 20 minutes. Cost: Azure Comms is significantly more affordable than competing solutions. Integration: Azure Comms seamlessly integrates into Dynamics 365 as a complementary feature. How SBA implemented Microsoft Azure Communication Services into Dynamics 365 To implement Azure Communication Services, we worked closely with the product group to integrate it into Dynamics 365, which we use to handle large campaigns. Dynamics 365 also centralizes knowledge base reference materials for agents and customer service representatives. With the Azure Comms integration into Dynamics 365, we focused on refining the system’s outbound email velocity over the course of several months. Within 30 days, we successfully transitioned over 50 campaign teams to Dynamics 365 while collaborating with Microsoft to integrate Azure Communications Services into the platform. Some challenges arose, but we collaborated with the product group to incorporate improvements and refine its capabilities over time. We are also leveraging AI for sentiment analysis and process automation to meet various internal and external requirements. We recently implemented Copilot in Dynamics 365, for example, which is safe, secure, and free within our D365 licensing. We've done so much work in bringing people’s knowledge base materials into the platform that employees have been able to immediately see the benefits of using Copilot: Ask feature on Copilot makes it easy to submit a prompt and get help with a specific task. Automatic summarization of a specific case, which helps our agents and service representatives get up to speed immediately and be more responsive. Email drafting is now much easier and faster with Copilot because it allows anyone to write an email from scratch in a fraction of the time. Language translation via Copilot allows us to toggle on the fly between different languages and translate a different language into English--and vice versa. A crucial skill set in our organization is language proficiency, particularly in Spanish. Historically, we've had to either hire representatives with Spanish language skills or rely on contracted services to meet this need. If we receive an email in Spanish, an English-speaking team member can translate it into English and respond in Spanish, helping to reduce our reliance on individuals with specialized language skills. "It’s difficult to predict when we’ll receive an email in a different language. But now, we can translate messages instantly and respond in the sender’s native language—removing barriers and streamlining communication like never before. It’s an incredible advantage—one that doesn’t get nearly enough attention. Microsoft Dynamics 365 Copilot’s translation capability isn’t just convenient; it’s a game-changer."" The results of implementing ACS into Dynamics 365 There are many benefits to using Azure Communication Services and integrating it into Dynamics 365. ACS has empowered our campaign teams to address time-sensitive requests efficiently, enabling us to send out critical communications within minutes or a few hours—rather than days. We have sent over 300 million emails through Azure Comms since its implementation in March 2023. Looking ahead We plan to extend the functionality of Azure Communication Services to support internal-facing communications in the near future, including: Exploring additional communication methods (e.g., SMS, phone) to provide omnichannel, preference-oriented campaigns. Leveraging virtual appointment options to enhance service delivery. Developing more refined metrics, such as open and click rates, for better insights into the impact of our mass communication efforts. Azure Communication Services has transformed our ability to respond promptly to diverse mass communication needs, even with minimal notice. Our journey with Azure Comms showcases the power of cloud-based communication solutions in enhancing organizational efficiency and effectiveness. The more people grasp the features of Dynamics 365 and its ease of integration with systems like Azure Communication Services, the better they understand its quantifiable benefits and true value. A common misconception is that adopting Dynamics 365 means being restricted to Microsoft-only systems—but that’s not the case. You can integrate a different phone system, leverage various databases, and customize the platform to suit your needs. Whether it's delivering crucial information to frontline workers or enabling responsive services, Dynamics 365 is far more than just a customer relationship management (CRM) system—it's a versatile, customizable solution designed to support a wide range of business requirements and operational needs.
AzureCommServicesSpotlight
Apr 25, 2025 Place Azure Communication Services Blog
165Views
1like
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Microsoft 365 automatically unchecks the Authenticated SMTP under a user
Do you know why Microsoft 355 is automatically unchecking the "Authenticated SMTP" under a user? Our server and configuration have not changed, or update and we never had this problem. Last week we noticed that the "Authenticated SMTP" was unchecked, for the only user that is setup, and we corrected the problem by checking the box but a day later we are facing the same problem and having to constantly go to Microsoft 360 to check the "Authenticated SMTP" Can you please let me know what to do to fix this problem? Thank you
Tia Rojas
Apr 07, 2025 Place Microsoft 365
80Views
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2Comments
GoDaddy to Microsoft 365 Email Account Transfer
Hi all, I'm working with a small company that just updated its business name. They want to update their Microsoft 365 licences to the new domain, which is currently registered with GoDaddy. As they weren't ready to change this straight away, some 365 (essential) Email accounts were set up in GoDaddy. Now they are ready to make the 365 update, but the email situation seems really confusing, and the two options seem to be: 1) delete the accounts and set them up again, 2) use GoDaddy to manage the changeover - but the tech support seemed a little vague on this and the timings. Has anyone used the GoDaddy managed change and was it successful? Or would you recommend doing it manually? (Or another option?) Sorry, I know versions of this have been asked before, but I'd really appreciate some up-to-date advice if possible. Thanks very much!
hillhiker
Apr 04, 2025 Place Microsoft 365
1.3KViews
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3Comments
revision de ortografia en outlook
Hola comunidad!!! en la nueva version de outlook tengo elegidos 2 idiomas: cuando se escribe texto en ingles sale todo marcado si realizo el cambio de idioma preferido a Ingles funciona, pero después al crear un nuevo correo en español salen marcadas todas. como hacer para que esto no suceda independiente del idioma en que se crea el correo, es decir que sea detectado de forma automatica e indique correcciones ortográficas segun lo que se escriba, en las opciones de idiomas de correcccion aparece hasta 3 idiomas.. falta algo por configurar?? Gracias...
Josefer
Mar 25, 2025 Place Microsoft 365
5Views
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Azure Communication Services technical documentation table of contents update
Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need. But what good is a map if it’s hard to read or confusing to follow? That’s why easy-to-navigate documentation is so important. It saves time, reduces frustration, and helps users focus on what they want to achieve. Azure Communication Services is a powerful platform, and powerful platforms require great documentation for both new and experienced developers. Our customers tell us consistently that our docs are a crucial part of their experience of using our platform. Some studies suggest that documentation and samples are the most important elements of a great developer experience. In this update, we’re excited to share how we’ve improved our technical documentation’s navigation to make it quicker and simpler than ever to find the information you need when you need it. Why did we change? In order for our content to be useful to you, it first needs to be findable. When we launched Azure Communication Services, the small number of articles on our site made it easy to navigate and find relevant content. As we’ve grown, though, our content became harder to find for users due to the quantity of articles they need to navigate. To refresh your memory, the table of contents on our docs site used to be structured with these base categories: Overview Quickstart Tutorials Samples Concepts Resources References These directory names describ e the type of content they contain. This structure is a very useful model for products with a clearly-defined set of use cases, where typically a customer’s job-to-be-done is more constrained, but it breaks down when used for complex, powerful platforms that support a broad range of use cases in the way that Azure Communication Services does. We tried a number of small-scale changes to address the problems people were having on our site, such as having certain directories default to open on page load, but as the site grew, we became concerned that our site navigation model was becoming confusing to users and having a negative impact on their experience with our product. We decided to test that hypothesis and consider different structures that might serve our content and our customers better. Our user research team interviewed 18 customers with varying levels of experience on our platform. The research uncovered several problems that customers were having with the way our docs navigation was structured. From confusing folder titles, to related topics being far away from each other in the nav model, to general confusion around what folder titles meant, to problems finding some of the most basic information about using our platform, and a host of other issues, our user research made it clear to us that we had a problem that we needed to fix for our users. What did we change in this release? To help address these issues, we made a few key changes to make our table of contents simpler and easier to navigate. The changes we made were strictly to site navigation, not page content, and they include: We've restructured the root-level navigation to be focused on communication modality and feature type, rather than content type, to better model our customers' jobs-to-be-done. Topics include All supported communication channels Horizontal features that span more than one channel Topics of special interest to our customers, like AI Basic needs, like troubleshooting and support This will allow customers to more easily find the content they need by focusing on the job they need to do, rather than on the content type. We've simplified the overview and fundamentals sections to make the site less overwhelming on first load. We've surfaced features that customers told us were difficult to find, such as UI Library, Teams interop, and Job router. We've organized the content within each directory to roughly follow a beginner->expert path to make content more linear, and to make it easier for a user to find the next step in completing their task. We've removed unnecessary layers in our nav, making content easier to find. We've added a link to pricing information to each primitive to address a common customer complaint, that pricing information is difficult to find and understand. We've combined quickstarts, samples, and tutorials into one directory per primitive, called "Samples and tutorials", to address a customer complaint that our category names were confusing. We added a directory to each primitive for Resources, to keep important information close by. We added root-level directories for Common Scenarios, Troubleshooting, and Help and support. We did a full pass across all TOC entries to ensure correct casing, and edited entries for readability and consistency with page content, as well as for length to adhere to Microsoft guidelines and improve readability. These changes have led us to a structure that we feel less taxing for the reader, especially on first visit, maps more closely to the customer’s mental model of the information by focusing on the job-to-be-done rather than content type, helps lead them through the content from easiest to hardest, helps make it easier for them to find the information they need when they need it, and helps remind them of all the different features we support. Here’s what the table of contents looks like on page load as of Feb 6: These changes are live now. You can see them on the Azure Communication Services Technical documentation site. What’s next: In the coming weeks we will continue to make refinements based on customer feedback and our assessment of usage metrics. Our content team will begin updating article content to improve readability and enhance learning. We will be monitoring our changes and seeking your feedback. How will we monitor the effectiveness of our changes? To track the effectiveness of our changes and to be sure we haven’t regressed, we’ll be tracking a few key metrics Bounce rates: We’ll be on the lookout for an increase in bounce rates, which would indicate that customers are frequently landing on pages that don’t meet their expectations. Page Views: We’ll be tracking the number of page views for our most-visited pages across different features. A decrease in page views for these pages will be an indicator that customers are not able to find pages that had previously been popular. Customer Interviews: We will be reaching out to some of you to get your impressions of the new structure of our content over the coming weeks. Customer Surveys: We've created a survey that you can use to give us your feedback. We'll also be adding this link to select pages to allow you to tell us what you think of our changes while you're using them! So, give our new site navigation a try, and please don’t hesitate to share your feedback either by filling out our survey or by sending an email to acs-docs-feedback@microsoft.com. We look forward to hearing from you! A
sroons
Mar 24, 2025 Place Azure Communication Services Blog
1.3KViews
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more from your Email logs with Azure Communication Services","conversation":{"__ref":"Conversation:conversation:4411680"},"id":"message:4411680","revisionNum":1,"uid":4411680,"depth":0,"board":{"__ref":"Blog:board:AzureCommunicationServicesBlog"},"author":{"__ref":"User:user:2634108"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":94},"postTime":"2025-05-07T12:10:37.290-07:00","lastPublishTime":"2025-05-07T12:10:37.290-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If you're sending emails with Azure Communication Services, you already know how powerful the platform is for delivering messages at scale. But what happens after you hit send? \n In our latest video, we walk through how to unlock insights from your email activity using logs and telemetry in the Azure portal. Whether you're tracking delivery success, debugging failures, or analyzing engagement, this guide helps you get started with the tools that matter. \n \n Why email telemetry matters \n Understanding how your emails perform is critical—especially when you're running campaigns, monitoring sender reputation, or troubleshooting delivery issues. With Azure Communication Services, you can tap into Log Analytics for real-time visibility into: \n \n Delivery and failure rates \n Suppression reasons \n User engagement (opens, clicks) \n Correlation IDs for tracing specific messages \n \n While this video focuses on email, the same logging and telemetry setup applies to other Azure Communication Services like SMS, voice, and chat—so once you’ve got the hang of it, you can reuse the same approach across channels. \n Step 1: Set up your log analytics workspace \n Before you can start querying logs, you’ll need a place to store them. In the Azure portal: \n \n Create a Log Analytics workspace. \n Choose your subscription and resource group. \n Name your workspace and click Review + Create. \n \n This workspace acts as the central hub for all your telemetry data. \n A GIF of a user creating a Log Analytics Workspace in the Azure Portal. \n\n Step 2: Configure diagnostic settings \n Next, connect your Azure Communication Services resource to the workspace: \n \n Navigate to your Communication Services resource. \n Under Monitoring, select Diagnostic settings. \n Add a new setting and choose the email-related log categories: \n \n Send mail logs \n Delivery status updates \n User engagement logs \n \n \n Point them to your Log Analytics workspace and save. \n \n Now your logs will start to flow into the workspace automatically. \n \n Step 3: Explore insights in the portal \n With logs enabled, you can start exploring your data: \n \n Use the Insights tab for a high-level overview of delivery and engagement. \n Filter by sender address or time range. \n View metrics like delivery success, failures, and clicks. \n \n This is great for quick checks—but for deeper analysis, you can write custom queries. \n delivered,failed, and suppressed.\n Step 4: Run custom queries with KQL \n In the Logs section of your workspace, use Kusto Query Language (KQL) to dig into the details: \n \n Find suppressed or bounced emails \n Trace delivery failures with correlation IDs \n Identify which links were clicked in a campaign \n Export results to CSV, Power BI, or Excel \n \n The video walks through several examples, including how to change sample queries and build your own. \n . It shows a sample query looking for logs that have a specific RecipientId and UserAgent\n Bonus: Reuse this setup across Azure Communication Services channels \n While this walkthrough focuses on email, the same telemetry setup works for other Azure Communication Services channels. Whether you're building with SMS, voice, or chat, you can use Log Analytics to monitor performance, debug issues, and improve user experience. \n Watch the full walkthrough \n Want to see it in action? Watch the preceding full video above for a step-by-step demo of everything covered here. \n And if you’re already using logs in creative ways—or have questions about telemetry for other Azure Communication Services features—drop us a comment. We’d love to hear how you use it! 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File Attachments for Case Management enables you to share reports, emails, screenshots, log files, and more, all in one centralized location within a case ensuring you have all the information you need. \n Key Benefits of Attachments for Case Management \n \n Centralized Information: File attachments ensure that all relevant documents, images, and data are stored in one place. No more hunting through emails or disparate systems—everything you need is right at your fingertips within the case. \n Comprehensive Documentation: From evidence to client communications and reports, file attachments provide a complete and organized record of all case-related materials. This comprehensive documentation is invaluable for audits, reviews, and future reference. \n More Accurate Response: Minimize errors and increase confidence in case outcomes by leveraging all relevant information related to a case. \n \n \n Learn more here ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1085","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA4ODgxLURMNExoQw?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA4ODgxLURMNExoQw?revision=4"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:4410438":{"__typename":"Conversation","id":"conversation:4410438","topic":{"__typename":"BlogTopicMessage","uid":4410438},"lastPostingActivityTime":"2025-05-05T10:30:45.958-07:00","solved":false},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDEwNDM4LTBJUFhicg?revision=3\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDEwNDM4LTBJUFhicg?revision=3","title":"Blog_CoverImage_ReactorRecap.jpg","associationType":"COVER","width":1280,"height":720,"altText":""},"BlogTopicMessage:message:4410438":{"__typename":"BlogTopicMessage","subject":"Catch Up on the Azure Communication Services Fundamentals Series","conversation":{"__ref":"Conversation:conversation:4410438"},"id":"message:4410438","revisionNum":3,"uid":4410438,"depth":0,"board":{"__ref":"Blog:board:AzureCommunicationServicesBlog"},"author":{"__ref":"User:user:2634108"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2025-05-05T10:30:45.958-07:00","lastPublishTime":"2025-05-05T10:30:45.958-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This April, we partnered with Microsoft Reactor to deliver a four-part webcast series designed to help developers get started with Azure Communication Services. Each 20-minute episode focused on a different communication channel—giving developers the tools to build real-time, scalable, and secure communication experiences into their apps. \n If you missed the live sessions, don’t worry, they’re all available on-demand! Check out the full playlist here or see the following individual videos. \n Here’s a quick look at what each episode covered: \n Episode 1: WhatsApp Messaging \n We kicked off the series by showing how to integrate WhatsApp Business messaging into your Azure Communication Services applications. We walked through everything from sandbox testing to connecting a verified WhatsApp Business Account and sending messages with SDKs. For a deeper dive on what was covered, read about it here from Gloria herself! \n \n \n Episode 2: Exploring SMS Capabilities \n This session described how to provision a phone number, verify the number, and how to send/receive SMS messages. We also covered how to handle incoming messages with event grid listeners and code-based handlers. For a deeper dive on exactly what was covered, read about it here from Pranita herself! \n \n \n Episode 3: Maximizing Email Insights with Logs and Events \n Next, we dove into email analytics and telemetry setting up logs and events, understanding sender reputation, and using sample queries to gain insights. From basic sample queries to advanced Kusto Query Language (KQL) queries, this session covered everything you need to run a successful email marketing campaign with Azure Communication Services. \n \n \n Episode 4: Add Audio & Video Calling \n We wrapped the season with a demo-rich session on embedding calling features into your communications application using Azure Communication Services. Highlights included new AI-powered features like captions, noise suppression, grid views, and real-time translation. \n \n What’s Next? \n We’re already planning Season 2, launching later this year, with a focus on Azure Communication Services + AI. Expect deeper dives, new use cases, and more interactive demos. Want to stay in the loop? Sign up for season two updates to be the first to know when the new season launches and tell us what you want to learn about! 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I have tried every email I know to exit the program. For 3 of the 4 emails on my Microsoft account - it says \"This email address is not registered as a Windows Insider.\" The fourth email it says it is not a Microsoft account ( I think it is a recovery email). The Reason I want out: When Office apps stopped working, they kept blaming Windows insider. After 4-1/2 hours they managed to fix the problem. But, they told me unless I can figure out what email is associated with Windows Insider, my only option to exit it is to rebuild my computer!!!! Also, I would need to find my windows key from years ago & move all my 2.7 TB of data and reinstall all my programs & apps. Are they INSANE?????? So now i really want out. PLEASE help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"869","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4410431":{"__typename":"Conversation","id":"conversation:4410431","topic":{"__typename":"ForumTopicMessage","uid":4410431},"lastPostingActivityTime":"2025-05-02T21:10:22.977-07:00","solved":false},"Forum:board:microsoft-365":{"__typename":"Forum","id":"board:microsoft-365","displayId":"microsoft-365","nodeType":"board","conversationStyle":"FORUM","title":"Microsoft 365","shortTitle":"Microsoft 365","parent":{"__ref":"Category:category:microsoft365"}},"User:user:3018824":{"__typename":"User","uid":3018824,"login":"gut123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:3018824"},"ForumTopicMessage:message:4410431":{"__typename":"ForumTopicMessage","subject":"Microsoft 365 & Windows 365 Outage - 2 Weeks","conversation":{"__ref":"Conversation:conversation:4410431"},"id":"message:4410431","revisionNum":1,"uid":4410431,"depth":0,"board":{"__ref":"Forum:board:microsoft-365"},"author":{"__ref":"User:user:3018824"},"metrics":{"__typename":"MessageMetrics","views":83},"postTime":"2025-05-02T11:10:05.638-07:00","lastPublishTime":"2025-05-02T11:10:05.638-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Our company's Microsoft 365 (including email) and Windows 365 licenses have been completely disabled for two weeks. This is severely impacting our business: clients can't email us, we can't send emails, and access to critical data on our virtual desktops is lost. We've contacted Microsoft multiple times with no resolution. This prolonged outage is causing significant operational paralysis and forcing data recreation. We urgently need assistance in understanding the cause and a swift resolution to restore our services. We have tried reactivating, and have attempted getting through a Microsoft partner, but nothing has helped. Any advice on escalating this critical issue would be greatly appreciated. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"713","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4407689":{"__typename":"Conversation","id":"conversation:4407689","topic":{"__typename":"BlogTopicMessage","uid":4407689},"lastPostingActivityTime":"2025-04-25T09:04:23.423-07:00","solved":false},"User:user:2748658":{"__typename":"User","uid":2748658,"login":"AzureCommServicesSpotlight","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:2748658"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LUhaa284Tg?revision=7\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LUhaa284Tg?revision=7","title":"ACS_SBA2.jpg","associationType":"COVER","width":800,"height":448,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LVA3N0hWVg?revision=7\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LVA3N0hWVg?revision=7","title":"SBA4.jpg","associationType":"BODY","width":1015,"height":340,"altText":""},"BlogTopicMessage:message:4407689":{"__typename":"BlogTopicMessage","subject":"The U.S. Small Business Administration integrates Azure Communication Services, sending critical information to millions of Americans more quickly","conversation":{"__ref":"Conversation:conversation:4407689"},"id":"message:4407689","revisionNum":7,"uid":4407689,"depth":0,"board":{"__ref":"Blog:board:AzureCommunicationServicesBlog"},"author":{"__ref":"User:user:2748658"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"Program Manager Brian Quay discusses the U.S. SBA's decision to implement Microsoft Azure Comm Services","metrics":{"__typename":"MessageMetrics","views":165},"postTime":"2025-04-24T10:34:07.071-07:00","lastPublishTime":"2025-04-25T09:04:23.423-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" At the U.S. Small Business Administration (SBA), we faced significant challenges with our existing mass communications solution. Our organization is the only cabinet-level federal agency fully dedicated to small business counseling, capital, and contracting expertise. We also offer disaster assistance for homeowners, renters, nonprofits, and businesses of all sizes affected by disaster recovery-related assistance, so we needed a scalable platform that could efficiently send critical information to millions of Americans, especially during times of disaster recovery and urgent business support. \n We also required a platform that could do this quickly and was cost-effective, while also allowing us to further centralize operational capabilities within Dynamics 365, which would help teams internally. Centralizing capabilities means finding ways to consolidate information in one system, creating a single-pane-of-glass experience, so people here don't have to leave Dynamics 365 and can have everything they need without jumping from one system to another to get their work done. \n How the U.S. SBA implemented Azure Communication Services into their existing systems \n After evaluating various options, we decided to implement Microsoft Azure Communication Services for email mass communications. \n It was an easy decision for us because Azure Communication Services meets our needs in the following ways: \n \n Speed: We can send out one million emails in under 20 minutes. \n Cost: Azure Comms is significantly more affordable than competing solutions. \n Integration: Azure Comms seamlessly integrates into Dynamics 365 as a complementary feature. \n \n How SBA implemented Microsoft Azure Communication Services into Dynamics 365 \n To implement Azure Communication Services, we worked closely with the product group to integrate it into Dynamics 365, which we use to handle large campaigns. Dynamics 365 also centralizes knowledge base reference materials for agents and customer service representatives. With the Azure Comms integration into Dynamics 365, we focused on refining the system’s outbound email velocity over the course of several months. Within 30 days, we successfully transitioned over 50 campaign teams to Dynamics 365 while collaborating with Microsoft to integrate Azure Communications Services into the platform. Some challenges arose, but we collaborated with the product group to incorporate improvements and refine its capabilities over time. We are also leveraging AI for sentiment analysis and process automation to meet various internal and external requirements. We recently implemented Copilot in Dynamics 365, for example, which is safe, secure, and free within our D365 licensing. We've done so much work in bringing people’s knowledge base materials into the platform that employees have been able to immediately see the benefits of using Copilot: \n \n Ask feature on Copilot makes it easy to submit a prompt and get help with a specific task. \n Automatic summarization of a specific case, which helps our agents and service representatives get up to speed immediately and be more responsive. \n Email drafting is now much easier and faster with Copilot because it allows anyone to write an email from scratch in a fraction of the time. \n Language translation via Copilot allows us to toggle on the fly between different languages and translate a different language into English--and vice versa. \n \n A crucial skill set in our organization is language proficiency, particularly in Spanish. Historically, we've had to either hire representatives with Spanish language skills or rely on contracted services to meet this need. If we receive an email in Spanish, an English-speaking team member can translate it into English and respond in Spanish, helping to reduce our reliance on individuals with specialized language skills. \n \"It’s difficult to predict when we’ll receive an email in a different language. But now, we can translate messages instantly and respond in the sender’s native language—removing barriers and streamlining communication like never before. It’s an incredible advantage—one that doesn’t get nearly enough attention. Microsoft Dynamics 365 Copilot’s translation capability isn’t just convenient; it’s a game-changer.\"\" \n The results of implementing ACS into Dynamics 365 \n There are many benefits to using Azure Communication Services and integrating it into Dynamics 365. ACS has empowered our campaign teams to address time-sensitive requests efficiently, enabling us to send out critical communications within minutes or a few hours—rather than days. We have sent over 300 million emails through Azure Comms since its implementation in March 2023. \n \n Looking ahead \n We plan to extend the functionality of Azure Communication Services to support internal-facing communications in the near future, including: \n \n \n Exploring additional communication methods (e.g., SMS, phone) to provide omnichannel, preference-oriented campaigns. \n Leveraging virtual appointment options to enhance service delivery. \n Developing more refined metrics, such as open and click rates, for better insights into the impact of our mass communication efforts. \n \n \n Azure Communication Services has transformed our ability to respond promptly to diverse mass communication needs, even with minimal notice. Our journey with Azure Comms showcases the power of cloud-based communication solutions in enhancing organizational efficiency and effectiveness. \n The more people grasp the features of Dynamics 365 and its ease of integration with systems like Azure Communication Services, the better they understand its quantifiable benefits and true value. A common misconception is that adopting Dynamics 365 means being restricted to Microsoft-only systems—but that’s not the case. You can integrate a different phone system, leverage various databases, and customize the platform to suit your needs. Whether it's delivering crucial information to frontline workers or enabling responsive services, Dynamics 365 is far more than just a customer relationship management (CRM) system—it's a versatile, customizable solution designed to support a wide range of business requirements and operational needs. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"6298","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LUhaa284Tg?revision=7\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LVA3N0hWVg?revision=7\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDA3Njg5LUhaa284Tg?revision=7"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:4400647":{"__typename":"Conversation","id":"conversation:4400647","topic":{"__typename":"ForumTopicMessage","uid":4400647},"lastPostingActivityTime":"2025-04-07T04:57:52.299-07:00","solved":false},"User:user:159723":{"__typename":"User","uid":159723,"login":"Tia Rojas","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:159723"},"ForumTopicMessage:message:4400647":{"__typename":"ForumTopicMessage","subject":"Microsoft 365 automatically unchecks the Authenticated SMTP under a user","conversation":{"__ref":"Conversation:conversation:4400647"},"id":"message:4400647","revisionNum":1,"uid":4400647,"depth":0,"board":{"__ref":"Forum:board:microsoft-365"},"author":{"__ref":"User:user:159723"},"metrics":{"__typename":"MessageMetrics","views":80},"postTime":"2025-04-03T09:16:48.145-07:00","lastPublishTime":"2025-04-03T09:16:48.145-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Do you know why Microsoft 355 is automatically unchecking the \"Authenticated SMTP\" under a user? Our server and configuration have not changed, or update and we never had this problem. Last week we noticed that the \"Authenticated SMTP\" was unchecked, for the only user that is setup, and we corrected the problem by checking the box but a day later we are facing the same problem and having to constantly go to Microsoft 360 to check the \"Authenticated SMTP\" Can you please let me know what to do to fix this problem? Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"555","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4093313":{"__typename":"Conversation","id":"conversation:4093313","topic":{"__typename":"ForumTopicMessage","uid":4093313},"lastPostingActivityTime":"2025-04-04T16:07:38.749-07:00","solved":false},"User:user:2379839":{"__typename":"User","uid":2379839,"login":"hillhiker","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:2379839"},"ForumTopicMessage:message:4093313":{"__typename":"ForumTopicMessage","subject":"GoDaddy to Microsoft 365 Email Account Transfer","conversation":{"__ref":"Conversation:conversation:4093313"},"id":"message:4093313","revisionNum":1,"uid":4093313,"depth":0,"board":{"__ref":"Forum:board:microsoft-365"},"author":{"__ref":"User:user:2379839"},"metrics":{"__typename":"MessageMetrics","views":1281},"postTime":"2024-03-21T10:38:58.211-07:00","lastPublishTime":"2024-03-21T10:38:58.211-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, I'm working with a small company that just updated its business name. They want to update their Microsoft 365 licences to the new domain, which is currently registered with GoDaddy. As they weren't ready to change this straight away, some 365 (essential) Email accounts were set up in GoDaddy. Now they are ready to make the 365 update, but the email situation seems really confusing, and the two options seem to be: 1) delete the accounts and set them up again, 2) use GoDaddy to manage the changeover - but the tech support seemed a little vague on this and the timings. Has anyone used the GoDaddy managed change and was it successful? Or would you recommend doing it manually? (Or another option?) Sorry, I know versions of this have been asked before, but I'd really appreciate some up-to-date advice if possible. Thanks very much! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"910","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4397116":{"__typename":"Conversation","id":"conversation:4397116","topic":{"__typename":"ForumTopicMessage","uid":4397116},"lastPostingActivityTime":"2025-03-25T07:47:36.961-07:00","solved":false},"User:user:2900270":{"__typename":"User","uid":2900270,"login":"Josefer","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:2900270"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LXFxRHZGeg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LXFxRHZGeg?revision=1","title":"image.png","associationType":"BODY","width":940,"height":684,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LVFZVnVqcA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LVFZVnVqcA?revision=1","title":"image.png","associationType":"BODY","width":3654,"height":1026,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LThzZGM1NA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LThzZGM1NA?revision=1","title":"image.png","associationType":"BODY","width":3660,"height":1020,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LWkzb3dJWQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LWkzb3dJWQ?revision=1","title":"image.png","associationType":"BODY","width":700,"height":494,"altText":""},"ForumTopicMessage:message:4397116":{"__typename":"ForumTopicMessage","subject":"revision de ortografia en outlook","conversation":{"__ref":"Conversation:conversation:4397116"},"id":"message:4397116","revisionNum":1,"uid":4397116,"depth":0,"board":{"__ref":"Forum:board:microsoft-365"},"author":{"__ref":"User:user:2900270"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-03-25T07:47:36.961-07:00","lastPublishTime":"2025-03-25T07:47:36.961-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola comunidad!!! en la nueva version de outlook tengo elegidos 2 idiomas: cuando se escribe texto en ingles sale todo marcado si realizo el cambio de idioma preferido a Ingles funciona, pero después al crear un nuevo correo en español salen marcadas todas. como hacer para que esto no suceda independiente del idioma en que se crea el correo, es decir que sea detectado de forma automatica e indique correcciones ortográficas segun lo que se escriba, en las opciones de idiomas de correcccion aparece hasta 3 idiomas.. falta algo por configurar?? Gracias... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"641","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LXFxRHZGeg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LVFZVnVqcA?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LThzZGM1NA?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk3MTE2LWkzb3dJWQ?revision=1\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4375195":{"__typename":"Conversation","id":"conversation:4375195","topic":{"__typename":"BlogTopicMessage","uid":4375195},"lastPostingActivityTime":"2025-03-24T08:35:36.765-07:00","solved":false},"User:user:1425734":{"__typename":"User","uid":1425734,"login":"sroons","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1425734"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LUtHeGVOVw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LUtHeGVOVw?revision=2","title":"header3.png","associationType":"COVER","width":1254,"height":573,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LXE2SW1sdw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LXE2SW1sdw?revision=2","title":"clipboard_image-1-1738969789782.png","associationType":"BODY","width":542,"height":1133,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LWJVeE9QRA?revision=2\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LWJVeE9QRA?revision=2","title":"ACS_TOC_Swim.jpg","associationType":"BODY","width":1015,"height":340,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LUFiMzhlZg?revision=2\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzc1MTk1LUFiMzhlZg?revision=2","title":"clipboard_image-2-1738969789787.png","associationType":"BODY","width":565,"height":1029,"altText":""},"BlogTopicMessage:message:4375195":{"__typename":"BlogTopicMessage","subject":"Azure Communication Services technical documentation table of contents update","conversation":{"__ref":"Conversation:conversation:4375195"},"id":"message:4375195","revisionNum":2,"uid":4375195,"depth":0,"board":{"__ref":"Blog:board:AzureCommunicationServicesBlog"},"author":{"__ref":"User:user:1425734"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":1270},"postTime":"2025-02-11T16:53:58.626-08:00","lastPublishTime":"2025-02-19T10:18:15.479-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need. But what good is a map if it’s hard to read or confusing to follow? That’s why easy-to-navigate documentation is so important. It saves time, reduces frustration, and helps users focus on what they want to achieve. \n Azure Communication Services is a powerful platform, and powerful platforms require great documentation for both new and experienced developers. Our customers tell us consistently that our docs are a crucial part of their experience of using our platform. Some studies suggest that documentation and samples are the most important elements of a great developer experience. \n In this update, we’re excited to share how we’ve improved our technical documentation’s navigation to make it quicker and simpler than ever to find the information you need when you need it. \n \n Why did we change? \n In order for our content to be useful to you, it first needs to be findable. When we launched Azure Communication Services, the small number of articles on our site made it easy to navigate and find relevant content. As we’ve grown, though, our content became harder to find for users due to the quantity of articles they need to navigate. \n To refresh your memory, the table of contents on our docs site used to be structured with these base categories: \n \n Overview \n Quickstart \n Tutorials \n Samples \n Concepts \n Resources \n References \n \n These directory names describ \n e the type of content they contain. This structure is a very useful model for products with a clearly-defined set of use cases, where typically a customer’s job-to-be-done is more constrained, but it breaks down when used for complex, powerful platforms that support a broad range of use cases in the way that Azure Communication Services does. \n We tried a number of small-scale changes to address the problems people were having on our site, such as having certain directories default to open on page load, but as the site grew, we became concerned that our site navigation model was becoming confusing to users and having a negative impact on their experience with our product. \n \n \n We decided to test that hypothesis and consider different structures that might serve our content and our customers better. \n Our user research team interviewed 18 customers with varying levels of experience on our platform. The research uncovered several problems that customers were having with the way our docs navigation was structured. From confusing folder titles, to related topics being far away from each other in the nav model, to general confusion around what folder titles meant, to problems finding some of the most basic information about using our platform, and a host of other issues, our user research made it clear to us that we had a problem that we needed to fix for our users. \n \n \n What did we change in this release? \n To help address these issues, we made a few key changes to make our table of contents simpler and easier to navigate. The changes we made were strictly to site navigation, not page content, and they include: \n We've restructured the root-level navigation to be focused on communication modality and feature type, rather than content type, to better model our customers' jobs-to-be-done. Topics include \n \n All supported communication channels \n Horizontal features that span more than one channel \n Topics of special interest to our customers, like AI \n Basic needs, like troubleshooting and support \n \n This will allow customers to more easily find the content they need by focusing on the job they need to do, rather than on the content type. \n \n We've simplified the overview and fundamentals sections to make the site less overwhelming on first load. \n We've surfaced features that customers told us were difficult to find, such as UI Library, Teams interop, and Job router. \n We've organized the content within each directory to roughly follow a beginner->expert path to make content more linear, and to make it easier for a user to find the next step in completing their task. \n We've removed unnecessary layers in our nav, making content easier to find. \n We've added a link to pricing information to each primitive to address a common customer complaint, that pricing information is difficult to find and understand. \n We've combined quickstarts, samples, and tutorials into one directory per primitive, called \"Samples and tutorials\", to address a customer complaint that our category names were confusing. \n We added a directory to each primitive for Resources, to keep important information close by. \n We added root-level directories for Common Scenarios, Troubleshooting, and Help and support. \n We did a full pass across all TOC entries to ensure correct casing, and edited entries for readability and consistency with page content, as well as for length to adhere to Microsoft guidelines and improve readability. \n \n These changes have led us to a structure that we feel less taxing for the reader, especially on first visit, maps more closely to the customer’s mental model of the information by focusing on the job-to-be-done rather than content type, helps lead them through the content from easiest to hardest, helps make it easier for them to find the information they need when they need it, and helps remind them of all the different features we support. Here’s what the table of contents looks like on page load as of Feb 6: \n \n \n These changes are live now. You can see them on the Azure Communication Services Technical documentation site. \n \n What’s next: \n \n In the coming weeks we will continue to make refinements based on customer feedback and our assessment of usage metrics. \n Our content team will begin updating article content to improve readability and enhance learning. \n We will be monitoring our changes and seeking your feedback. \n \n \n How will we monitor the effectiveness of our changes? \n To track the effectiveness of our changes and to be sure we haven’t regressed, we’ll be tracking a few key metrics \n \n Bounce rates: We’ll be on the lookout for an increase in bounce rates, which would indicate that customers are frequently landing on pages that don’t meet their expectations. \n Page Views: We’ll be tracking the number of page views for our most-visited pages across different features. A decrease in page views for these pages will be an indicator that customers are not able to find pages that had previously been popular. \n Customer Interviews: We will be reaching out to some of you to get your impressions of the new structure of our content over the coming weeks. \n Customer Surveys: We've created a survey that you can use to give us your feedback. We'll also be adding this link to select pages to allow you to tell us what you think of our changes while you're using them! \n \n \n So, give our new site navigation a try, and please don’t hesitate to share your feedback either by filling out our survey or by sending an email to acs-docs-feedback@microsoft.com. We look forward to hearing from you! 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