Latest Blog Articles
Are you looking to integrate powerful communication features like WhatsApp, SMS, email, or video calling into your applications? Join us for "Azure Communication Services Learning Series | Fundamenta...
Mar 27, 2025258Views
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We’re excited to announce the public preview of Copilot in Azure integrations in the Voice and Video Insights dashboard of your Azure Portal. This dashboard provides overview and debugging guidance o...
Mar 20, 2025315Views
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Today, CCaaS providers are using Gen AI to improve customer experience by advising human agents and automating workflows. However, interactions are split between UCaaS like Teams and CCaaS systems, l...
Mar 17, 20252.1KViews
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4 MIN READ
At Microsoft, we’re dedicated to helping businesses create seamless, interactive experiences that blend advanced communication capabilities with the power of artificial intelligence. We're shipping a...
Mar 17, 2025383Views
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2 MIN READ
The Azure Communication Services team is excited to share several new product and feature updates released in January 2025. You can view previous blog articles.
1. Calling Native SDKs add calling ...
Feb 25, 2025627Views
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To improve customer experiences with cost-effective AI technology, AudioCodes fully onboarded their contact center from Microsoft Teams to Azure Communication Services.
Feb 12, 2025914Views
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Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need...
Feb 12, 2025904Views
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10 MIN READ
The Azure Communication Services team is excited to share several new product and feature updates released at the end of 2024 and January 2025. (You can view previous blog articles.)
To kick off th...
Feb 07, 2025765Views
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New sample library and tutorial for using GitHub Copilot to accelerate development with Azure Communication Services. These resources are designed to accelerate your solution development while improv...
Feb 04, 20251.1KViews
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Many applications offer chat with automated capabilities but lack the depth to fully understand and address user needs. What if a chat app could not only connect people but also improve conversations...
Dec 20, 2024974Views
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