Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need...

The Azure Communication Services team is excited to share several new product and feature updates released at the end of 2024 and January 2025. (You can view previous blog articles.) To kick off th...

Many applications offer chat with automated capabilities but lack the depth to fully understand and address user needs. What if a chat app could not only connect people but also improve conversations...

The Azure Communication Services team is excited to share several new product and feature updates released in September through December 2024. (You can view previous blog articles.) As the year end...

In 2022, we knew legacy on-premise systems were not going to sustain us as a fully independent contact center solution for the dozens of customers we serve.  At Purple, we needed a cloud-based soluti...

We are pleased to announce the public preview of bidirectional audio streaming, enhancing the capabilities of voice based conversational AI.  During Satya Nadella’s keynote at Ignite, Seth Juarez d...

Today at Microsoft Ignite, we are excited to announce the upcoming preview of bidirectional audio streaming for Azure Communication Services Call Automation SDK, which unlocks new possibilities for d...

Today, we’re featuring a guest author, Luke Murray, a Microsoft Most Valuable Professional (MVP) for Azure. He’s written an article we’re sharing below, focused on Azure Communication Services Email ...