Latest Blog Articles
To improve customer experiences with cost-effective AI technology, AudioCodes fully onboarded their contact center from Microsoft Teams to Azure Communication Services.
Feb 12, 2025356Views
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Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need...
Feb 12, 2025226Views
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10 MIN READ
The Azure Communication Services team is excited to share several new product and feature updates released at the end of 2024 and January 2025. (You can view previous blog articles.)
To kick off th...
Feb 07, 2025443Views
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New sample library and tutorial for using GitHub Copilot to accelerate development with Azure Communication Services. These resources are designed to accelerate your solution development while improv...
Feb 04, 2025515Views
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Many applications offer chat with automated capabilities but lack the depth to fully understand and address user needs. What if a chat app could not only connect people but also improve conversations...
Dec 20, 2024749Views
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11 MIN READ
The Azure Communication Services team is excited to share several new product and feature updates released in September through December 2024. (You can view previous blog articles.)
As the year end...
Dec 16, 2024842Views
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In 2022, we knew legacy on-premise systems were not going to sustain us as a fully independent contact center solution for the dozens of customers we serve. At Purple, we needed a cloud-based soluti...
Dec 06, 2024722Views
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7 MIN READ
We are pleased to announce the public preview of bidirectional audio streaming, enhancing the capabilities of voice based conversational AI.
During Satya Nadella’s keynote at Ignite, Seth Juarez d...
Dec 05, 20242KViews
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Today at Microsoft Ignite, we are excited to announce the upcoming preview of bidirectional audio streaming for Azure Communication Services Call Automation SDK, which unlocks new possibilities for d...
Nov 19, 20241.8KViews
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5 MIN READ
Today, we’re featuring a guest author, Luke Murray, a Microsoft Most Valuable Professional (MVP) for Azure. He’s written an article we’re sharing below, focused on Azure Communication Services Email ...
Nov 14, 20241.2KViews
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