Copilot unusable since the latest UI updates were forced on users
Is anyone else having massive issues with Copilot since the latest UI rollout was forced on them with no option to switch back? Problems I have been experiencing: Loss of chat history - initially, this appears to have been a sync/re-index issue as a result of the roll out but, whilst most of my chats & projects are now accessible, some (a few) have lost all the history & context that had been built up The UI does not focus on the latest messages output when a chat message is sent - it randomly scrolls to a part of the conversation and school to end is needed (TBH, this is the least disruptive issue - but still a massive pain, poor UI and a drain on productivity) Copilot cannot see files within a one drive folder - it can see the folder but, cannot access any of the files contained within the folder resource. Adding the files individually does work but, that causes admin overhead and risk of files not being referenced when new files are added There appears to be undocumented (& more importantly, unprompted) limits to conversations lengths in chats - have some chats that have been running for many days which then stop processing any further messages with a message: Sorry, I wasn't able to respond to that. Is there something else I can help with? No warning that chat length is nearing any limits No documentation on what the limit is Once hit, the chat becomes useless since the context cannot be referenced in a new chat No way to ask for a summary of the chat to maintain context into a new thread - the chat is useless save for scrolling back and cut/pasting relevant context into a new thread Conversations randomly truncating - often a conversation that has a significant history does not show the full conversation These problems have degraded a product that was solid and, causing massive overhead in workload to 'work around', they limit the value of the product to me as a user and make me question whether to take the leap and switch to another (much better) AI tool set. Has this actually been tested by Microsoft before forcing on CUSTOMERS or, are your users being treated as unpaid QA resources...
Desktop app lost Chat after forced update; only Search mode.
Using office family and as a admin user i have the ability to use the desktop application of copilot. Been using it for 6 months now and is important part of my business applications. In the past 1 had some update notifications and only noticed soms GUI changes after the update. Today i got a forced update in copilot and whole chat stopped while in the middle of python scripting... Result: historie gone (again), copilot learning and saved docs gone, but the worst is: copilot only starts in SEARCH mode, the whole CHAT mode is gone and nowhere to be found. Even repair and re-install didn't solve the CHAT issue in my application. Im using windows 11 pro, office family, Im the admin and therefore allowed to use copilot application on my laptop locally. Using copilot webversion the CHAT function is working properly under my account en did soms hours troubleshooting with this copilot webversion. Conclusion from copilot: Somehow the licencing model changed for office family and the local copilot application cannot connect to the proper licencing server of database. Advice from copilot: make contact to support from microsoft. In in the chat with a technical support came the advice to post my issue here. Hope that someone knows the solution to my Copilot-Chat issue ;-)Copilot Cowork mode has disappeared from the account
Hi everyone, I recently subscribed to the top-tier consumer plan (Microsoft 365 Family with Copilot / highest personal tier) to test out Microsoft Copilot. Noticeably, I am the primary subscription owner on the account. The issue: Initially, I had access to the Copilot Cowork mode/section, and it worked fine. However, shortly after, it suddenly disappeared completely from my interface, and I haven't been able to get it back since. What I've already tried: I reached out to Microsoft Support via chat, and an agent even connected to my PC remotely to troubleshoot the issue, but unfortunately, they couldn't figure out why it vanished or how to restore it. Has anyone else experienced Copilot Cowork disappearing like this on a personal/Family subscription? Is this a known server-side rollout bug, a licensing sync issue, or is there a specific workaround/setting to bring it back? Any advice or shared experience would be greatly appreciated. Thanks!
Personal Account Fails Only on PCs with a Single Copilot App
I've spent several days investigating a personal-account switching issue across four Windows computers and have found a consistent pattern. Symptoms On some computers, when I attempt to switch from my school/work account to my personal Microsoft account in Copilot: Copilot appears to close. It appears to attempt to open another Copilot experience. The same Copilot application reopens. My personal Copilot account never becomes accessible. My school/work account continues to function normally on all systems. Systems where personal account works Tablet with both Copilot and Microsoft 365 Copilot installed. Home PC with both Copilot and Microsoft 365 Copilot installed. Result: Personal account works normally. Work account works normally. Systems where personal account fails Home PC with only Copilot installed (version 156). Office desktop with only Copilot installed (version 157). Result: Work account works normally. Personal account fails consistently. Additional observations The issue occurs on both versions 156 and 157. The same personal Microsoft account is being used. The same work/school account is being used. Different computers and different networks have been tested. Version number alone does not explain the issue. The strongest correlation appears to be whether a separate Microsoft 365 Copilot application is present. Working hypothesis Computers that still have both Copilot and Microsoft 365 Copilot may be handling the work/personal account transition differently from computers that have only the unified Copilot experience. An interesting detail is that on systems where only one Copilot application is installed, switching to the personal account appears to trigger an attempt to open another Copilot experience, but no second Copilot application exists. The system then returns to the same Copilot application and the personal account remains inaccessible. Has anyone else compared systems that have both applications versus systems that expose only a single Copilot app? I would be interested in hearing from anyone who has both working and non-working systems available for comparison. Personal thanks to Microsoft Copilot in assistance with this problem.Configuring Copilot chat retention policies
We're looking at implementing a 30-day retain-and-delete policy for Microsoft Copilot chats and have a couple of questions. Firstly, is the retention period applied to the chat as a whole or to the individual prompts and responses within that chat? For example, if a user starts a chat on Day 1 and then goes back into the same chat on Day 20 to ask another question, does that new activity effectively keep the whole chat for another 30 days? Or are the original prompts and responses still deleted 30 days after they were created, regardless of later activity in the same conversation? Secondly, what happens if a Copilot chat is moved into a Copilot Notebook? Does the same retention policy still apply to the chat content, or does moving it to a notebook change how long it is retained? More generally, if users need to keep Copilot content for longer than 30 days, what is the recommended approach? For example, would moving the chat to a Notebook preserve it beyond the retention period, or would users need to save the content elsewhere, such as a Word document, SharePoint site or another M365 location? Any guidance would be appreciated. ThanksMy free Copilot account is being blocked with a “daily limit reached” message after only 3–4 prompts
Hello, my free Microsoft Copilot account is being blocked with a “daily limit reached” message after only 3–4 normal prompts, even when starting new conversations. The issue happens both in the Copilot app and in Chrome browser, using the same Microsoft account. I have already sent feedback from inside the Copilot chat, but I haven’t received any response. Is it possible that my account has a quota that is blocked or incorrectly applied, requiring a backend reset of my Copilot usage limits? This abnormal behavior (unless free accounts have been severely restricted) began immediately after the migration of Copilot to the new app, and I am now effectively unable to use it. Today, I even received a "limit reached" message after just one prompt. I contacted support, and the agent directed me to this community. I am hoping you can help me—either by confirming that free accounts are effectively shut out of Copilot following the migration, or by advising me on how to resolve the issue. Many thanks in advance to anyone who replies.
Copilot history
I received the following notification: "Copilot is moving to a new app. Install the new Copilot app (requires iOS 26 or Android 13 or later). Sign in using the same account. If you don't sign in by December 31, 2026, your Copilot history and content will be deleted. If you can't use the new app on this phone, sign in on a PC or Mac. Install now." When I tap "Install now", I'm automatically signed in, but I can't see my chat history. I have Android 16.Copilot Migration Broke Continuity for Power Users
I have been a Microsoft customer, developer, and Copilot user for years, and I want to provide feedback on the recent Copilot migration. This is not a complaint about the new UI. This is a complaint about business continuity and trust. For more than two years, I have used Copilot to help organize large collections of documents, research, timelines, and work products. I maintain my own source documents outside of Copilot, but I rely heavily on Copilot-generated work products such as: Research summaries Timelines Chronologies Evidence maps Cross-referenced notes Project histories Drafts and analyses After the October 2026 migration, I found that substantial portions of my historical conversation context were no longer readily accessible. The issue is not whether Microsoft still has the data. The issue is that users were given little warning that they could temporarily lose access to years of accumulated work products while migration was occurring. For users who only use Copilot occasionally, this may be an inconvenience. For users who use Copilot as a long-term knowledge management tool, this is a significant disruption. What Microsoft Should Have Done Before the migration: Notify users that conversation history migration would occur. Explain the expected timeline. Explain which features would be temporarily unavailable. Distinguish between deleted chats and chats still being migrated. Allow users to export their complete conversation history. Allow users to defer upgrades until migrations are complete. What Microsoft Should Do Now Publish a migration status dashboard. Clearly explain what content is still being migrated. Provide an estimated completion date. Give users visibility into migration progress. Restore long-term contextual awareness across previously accessible conversations. Treat conversation history as a professional productivity asset rather than a convenience feature. Why This Matters Microsoft increasingly promotes Copilot as a productivity and knowledge management platform. That means users are investing hundreds of hours creating work products within the platform. Trust is not just about model quality. Trust is also about: Continuity Reliability Discoverability Preservation of work products Many users can tolerate feature changes. What is much harder to accept is losing access to years of accumulated context without advance notice. I hope Microsoft views this not as a support issue, but as a product-trust issue that directly impacts adoption among power users.
Copilot Chat is locked due to age restriction while being old enough to use it
Hello everyone, I'm experiencing an issue with Microsoft Copilot and the age restrictions on my Outlook account. I have two Microsoft accounts: - My Gmail account, where Copilot appears to be available and works. - My Outlook account, which is my primary account, but Copilot access is blocked due to an age restriction. Both accounts have the exact same date of birth registered. I am 17 years old. My Outlook account is also linked to my mother's Microsoft Family account. The strange thing is that Copilot previously worked on my Outlook account. Now, access is denied because of an age restriction. I have also received an email from Microsoft stating that Copilot is available to me. However, I still cannot access it using my Outlook account. I have already tried Microsoft's self-help and troubleshooting tools multiple times, without success. I am getting frustrated with repeatedly being redirected to the same automated solutions. My questions are: 1. Why is my Outlook account blocked by an age restriction when Copilot previously worked? 2. Could Microsoft Family settings be causing this issue? 3. Is there a way to have my account's age eligibility manually reviewed or corrected? I would appreciate help from someone who can investigate this issue or explain how to get it resolved. Please do not simply redirect me to the standard self-help tools, as I have already tried them multiple times. Thank you.