MD-102 Practice Test Does Not Prepare You for the Actual Exam + Poor Support Links
The following was edited by Copilot but is actually my own personal experience and I have read through it and found it accurate to what I wrote for it to edit to a better format: I’m posting this here because I was unable to successfully submit this feedback through the official Microsoft Credentials support channels (links either redirected to Azure support or returned a 404 error). I recently prepared for the MD-102 Endpoint Administrator certification using the official Microsoft Learn modules and the associated Practice Assessment. Based on my performance with those materials, I felt reasonably prepared going into the exam. However, the actual exam experience was significantly different from the Practice Assessment. Issue The Microsoft Learn Practice Assessment primarily uses straightforward, single-concept multiple-choice questions. In contrast, the actual MD-102 exam includes: Multi-step, scenario-based questions Questions requiring evaluation of multiple valid solutions “Best answer” decisions involving trade-offs (not just correctness) These are fundamentally different question styles and require different types of preparation. Impact This mismatch creates a false sense of readiness. Candidates who rely on official Microsoft Learn materials—including the Practice Assessment—may believe they are adequately prepared, but encounter a much more complex and different exam experience. In my case, this gap was a major factor in not passing the exam despite completing the recommended preparation resources. Additional Concern I attempted to submit this feedback through the official Microsoft Credentials support links, but encountered issues: Redirects to Azure “Support for Business” instead of certification support (https://learn.microsoft.com/credentials/support/help) Credentials support page returning a 404 error (https://learn.microsoft.com/credentials/support/) No visible feedback mechanism on the Practice Assessment page itself (https://learn.microsoft.com/en-us/credentials/certifications/modern-desktop/practice/assessment) This makes it difficult to report issues with certification preparation materials through the intended channels. Suggestions To improve the effectiveness of Microsoft Learn as an exam preparation tool: Clearly indicate that Practice Assessments are not representative of actual exam format or difficulty AND Update Practice Assessments to include: Scenario-based questions Multi-step decision questions “Best solution” style problems Provide a full-length mock exam that more closely reflects the real exam experience Add a visible feedback option directly on Practice Assessment pages Fix routing issues with Credentials support links I’m sharing this because I suspect others may run into the same issue when relying on official preparation materials.
New Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate Certification
Deliver always‑on customer service at scale. Prove your ability to design and run modern contact center solutions in Dynamics 365 that combine agents and human expertise, with Exam AB‑250 (beta). Customer expectations now demand fast, continuous service across every channel. Meeting that expectation requires contact center solutions that combine human expertise with intelligent automation, while staying scalable, secure, and well governed. This shift is creating new opportunities for professionals who can translate business and service requirements into modern contact center solutions that work across voice and digital channels. To support this evolution, we’re introducing the Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate Certification. It validates your ability to design, implement, and operate contact center as a service (CCaaS) solutions using Dynamics 365 Contact Center and service‑oriented autonomous agents. To earn this new Microsoft Certification, you need to pass Exam AB-250: Transforming Contact Center Experiences with AI in Dynamics 365, currently in beta. Is this the right Certification for you? This Certification validates the skills to use AI, Microsoft Copilot, and agents to deliver scalable, always-on service across voice and digital channels. It assesses a candidate’s ability to: Deploy Dynamics 365 Contact Center Implement channels Configure agents and AI Configure work distribution Configure the representative experience Manage Contact Center analytics Candidates collaborate with customer service leaders, contact center managers, IT teams, and legal and compliance stakeholders to ensure solutions align with operational goals, policies, and responsible AI principles, including security, data protection, transparency, and accountability. They should have experience with Microsoft Power Platform and Microsoft Teams and know how to use automation, integrations, and AI to optimize service workflows. They should also be able to translate business and service requirements into scalable, well-governed contact center solutions where human representatives and autonomous agents work together securely and compliantly. Candidates for Exam AB-250 should: Have experience implementing or planning CCaaS solutions. Understand how voice, social, and digital channels are orchestrated in a contact center. Know key contact center roles, including representatives, supervisors, and administrators. Have a basic understanding of agents, AI self-service, and AI-assisted experiences. Ready to prove your skills? Take advantage of the discounted beta exam offer. The first 300 people who take Exam AB-250 (beta) on or before June 18, 2026, can get 80% off. To receive the discount, when you register for the exam and are prompted for payment, use AB250LMHiking. This is not a private access code. The seats are offered on a first-come, first-served basis. As noted, you must take the exam on or before June 18, 2026. Please note that this discount is not available in Turkey, Pakistan, India, or China. How to prepare Review the Exam AB-250 (beta) page for exam registration and other details. The Exam AB-250 study guide explores key topics covered in the exam. Connect with Microsoft Training Services Partners in your area for in-person offerings. Need other preparation ideas? Check out Just How Does One Prepare for Beta Exams? Ready to get started? You can take Certification exams online, from your home or office. Get the details in Online proctored exams: What to expect and how to prepare. Remember, the number of spots is limited to the first 300 candidates on or before June 18, 2026. Beta exam rescoring begins when the exam goes live, with final results released approximately 10 days later. For more details, read Creating high-quality exams: The path from beta to live. Stay tuned for general availability of this Certification in July 2026. Additional information For more AI business solution Certification updates, read our recent blog post, The AI job boom continues: Build the skills that move business forward. Follow our Microsoft Credentials news on The Skills Hub Blog as we roll out additional new Certifications in June and July 2026. Join our Microsoft Worldwide Learning SME Group for Credentials on LinkedIn for beta exam alerts and opportunities to help shape future Microsoft learning and assessments. If you’d like to learn more about Microsoft Credentials, go to AI Skills Navigator.New Microsoft Certified: Intelligent Applications Builder Associate Certification
Design the next generation of AI‑powered business applications. Show you can combine apps, agents, automation, and Copilot into intelligent solutions in Microsoft Power Platform, with Exam AB‑410 (beta). The way business solutions are built is changing fast. Today, it’s not enough to create an app or automate a task in isolation; builders need to bring together apps, agents, automation, data, and AI experiences into solutions that can adapt to real business needs. That’s why we’re introducing the Microsoft Certified: Intelligent Applications Builder Associate Certification, designed for professionals who are ready to use Microsoft Power Platform, Copilot, and natural language to build the next generation of intelligent business applications. To earn this new Microsoft Certification, you need to pass Exam AB-410: Building Intelligent Applications, currently in beta. Is this the right Certification for you? This Certification validates the skills of intelligent app builders who can confidently navigate the evolving AI and agent ecosystem, including how to: Create a foundation for intelligent applications. Create intelligent applications. Build business application logic and automation. Candidates for this Certification: Build AI-powered solutions in Microsoft Power Platform by using Copilot, natural language prompts, and low-code tools. Create apps, data models, and flows that connect agents, AI models and prompts, and visualizations. Develop Dataverse data models and model-driven and canvas apps. Integrate agents and Copilot features across apps and Power Pages. Build cloud flows and business logic. They partner with admins on security, identity, roles, and policies; governance teams on responsible AI, ALM, solutions and pipelines, and monitoring; builders and architects on solution design; and stakeholders on requirements, iteration, and adoption. For this exam, candidates should have experience with Dataverse modeling, Power Automate cloud flows, Power Apps development, AI capabilities in Microsoft Power Platform, building solution assets with natural language, and Power Pages. Before taking Exam AB-410, candidates should have: Familiarity with Copilot in Power Apps, Copilot in Power Automate, Copilot in Power Pages, and Copilot in Dataverse. Awareness of creating agents with Microsoft Copilot Studio. Foundational knowledge of AI models and prompts in AI Hub. Ability to map business processes to flows, agents, or app capabilities. Ability to work with Dataverse as a core data platform. Familiarity with low-code automation, including Power Fx. Awareness of environment governance, roles, policies, and solution lifecycle steps. Ready to prove your skills? Take advantage of the discounted beta exam offer. The first 300 people who take Exam AB-410 (beta) on or before June 17, 2026, can get 80% off. To receive the discount, when you register for the exam and are prompted for payment, use AB410KBMaui. This is not a private access code. The seats are offered on a first-come, first-served basis. As noted, you must take the exam on or before June 17, 2026. Please note that this discount is not available in Turkey, Pakistan, India, or China. How to prepare Review the Exam AB-410 (beta) page for training resources, exam registration and other details. The Exam AB-410 study guide explores key topics covered in the exam. Connect with Microsoft Training Services Partners in your area for in-person offerings. Need other preparation ideas? Check out Just How Does One Prepare for Beta Exams? Ready to get started? You can take Certification exams online, from your home or office. Get the details in Online proctored exams: What to expect and how to prepare. Remember, the number of spots is limited to the first 300 candidates on or before June 17, 2026. Beta exam rescoring begins when the exam goes live, with final results released approximately 10 days later. For more details, read Creating high-quality exams: The path from beta to live. Stay tuned for general availability of this Certification in July 2026. Additional information For more AI business solution Certification updates, read our recent blog post, The AI job boom continues: Build the skills that move business forward. Follow our Microsoft Credentials news on The Skills Hub Blog as we roll out additional new Certifications in June and July 2026. Join our Microsoft Worldwide Learning SME Group for Credentials on LinkedIn for beta exam alerts and opportunities to help shape future Microsoft learning and assessments. If you’d like to learn more about Microsoft Credentials, go to AI Skills Navigator.
MS-900 Vouchers still being offered for Virtual Training Days
Hello, I'm looking to attend a virtual training day and to get a voucher for the MS-900 (or its closest equivalent AB-900). When I go onto the training website to book a virtual training day, the MS-900 vouchers are still being advertised and linked to despite the exam no longer being purchasable or available to be taken. Can this be updated please? Thanks, bearclover
How to get discounted Exam voucher codes as a Microsoft AI Cloud partner
Dear Team, I would like to know as a Microsoft AI cloud partner with solution designation, how can we get discounted Exam vouchers for certifications. Is there any methods or portal were we can achieve this? I couldn't see anything from Microsoft Partner portalNew Microsoft Certified: Cloud and AI Security Engineer Associate Certification
As organizations expand across cloud and AI, security expectations are rising fast. Exam SC‑500 (beta) helps you demonstrate your skills across identity, data, compute, and threat defense. Security roles are changing fast. As organizations expand across modern cloud environments, the scope of security has broadened. It’s no longer about protecting a single layer, it’s about securing identities, data, infrastructure, and AI systems together, continuously. Microsoft Certifications are evolving alongside these demands, helping you build and demonstrate the skills needed to secure today’s, and tomorrow’s, environments. Introducing the Microsoft Certified: Cloud and AI Security Engineer Associate certification. This new certification validates your ability to design and implement end-to-end security controls across cloud environments using modern, enterprise-ready security patterns. To earn it, you’ll need to pass Exam SC-500: Implementing End-to-End Security Controls for Cloud and AI Workloads, now available in beta. Is this the right Certification for you? This Certification reflects the security skills used to help protect modern cloud environments that support AI workloads, including identity protection, data security, AI model security, and cloud threat defense. It assesses a candidate’s knowledge of how to: Manage identity, access, and governance Secure storage, databases, and networking Secure compute Monitor and manage security posture Exam SC-500 is designed for security engineers who protect organizational systems and data across cloud and hybrid environments by implementing comprehensive security controls that proactively help prevent unauthorized access and mitigate risks. This role spans multiple security domains, including identity, network, application, data, and compute, and it supports the secure implementation and monitoring of infrastructure, identities, and data used by AI workloads. Responsibilities may include: Securing access to resources by using Microsoft Entra ID and Azure Key Vault Enforcing security and regulatory compliance Protecting cloud infrastructure, data platforms, and applications Securing AI solutions Monitoring and improving overall security posture They may work closely with architects, administrators, engineers, analysts, and developers responsible for Azure, Microsoft 365, identity and access, information protection, security operations, DevOps, application development, database platforms, and networks. Candidates for this exam should have practical experience in administration of Azure and hybrid environments, including compute, network, and storage. They need strong familiarity with Microsoft Entra ID and familiarity with Microsoft 365 administration. Ready to prove your cybersecurity skills? Take advantage of the discounted beta exam offer. The first 300 people who take Exam SC-500 (beta) on or before June 8, 2026, can get 80% off. To receive the discount, when you register for the exam and are prompted for payment, use code VistaSC500. This is not a private access code. The seats are offered on a first-come, first-served basis. As noted, you must take the exam on or before June 8, 2026. Please note that this discount is not available in Turkey, Pakistan, India, or China. How to prepare Review the Exam SC-500 (beta) page for training resources, exam registration, and other details. The Exam SC-500 study guide explores key topics covered in the exam. Connect with Microsoft Training Services Partners in your area for in-person offerings. Need other preparation ideas? Check out Just How Does One Prepare for Beta Exams? Ready to get started? You can take Certification exams online, from your home or office. Get the details in Online proctored exams: What to expect and how to prepare. Remember, the number of spots is limited to the first 300 candidates on or before June 8, 2026. Beta exam rescoring begins when the exam goes live, with final results released approximately 10 days later. For more details, read Creating high-quality exams: The path from beta to live. Stay tuned for general availability of this Certification in July 2026. Additional information For more cloud and AI Certification updates, read our recent blog post, The AI job boom is here. Are you ready to showcase your skills? Follow our credentials news on The Skills Hub Blog as we roll out additional new Certifications in May, June, and July 2026. Join our Microsoft Worldwide Learning SME Group for Credentials on LinkedIn for beta exam alerts and opportunities to help shape future Microsoft learning and assessments. If you’d like to learn more about Microsoft Credentials, go to AI Skills Navigator.Microsoft 365 and AI Services Administrator Blueprint Survey Opportunity
Microsoft is considering a credential for Microsoft 365 and AI Services Administrator, and we need your input through our exam blueprinting survey. The blueprint determines how many questions each skill in the exam will be assigned. Please complete the online survey by May 26, 2026. Please also feel free to forward the survey to any colleagues you consider subject matter experts for this certification. If you have any questions, feel free to contact John Sowles at josowles@microsoft.com or Don Tanedo at dtanedo@microsoft.com. Microsoft 365 and AI Services Administrator blueprint survey link: https://www.starttest.com/starttest2/startsurvey?programid=187&guid=1D021424-4D61-407B-9C44-10DBB8D092F8
