Forum Discussion
Legal Name Change Form Broken (Stuck in Engage Center Business Portal)
Hello, I need to update my legal name on my certification profile to match my government ID before taking an exam. However, when I click the "Credential Support" link,
I am being redirected to the Engage Center's "Support for Business" page,
where the "Microsoft Credentials" option does not exist in the dropdown.
Could a support agent please open a private message thread with me so I can safely share my account details and government ID to complete the name change manually? Thank you.
1 Reply
This is a not support, there are no support agents here
Engage Center Hub is the location for certification support. Personal accounts are supported and you can use a different account to your Learn account.
I sometimes find that I need to use https://aka.ms/credentials-support twice.
If you do not see *Microsoft Credentials* selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentials-support again.
If you see the message "You are currently logged in as a guested personal account, which may result in access issues on Engage Center." then click on "Sign in to Microsoft's tenant for Personal Users", select "Login to Engage Center", and then use the direct link https://aka.ms/credentials-support again.
If "No Access" is displayed, select Switch Tenant and choose your own tenant.
If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb or
