New to teams: Are multiple outgoing sales lines possible?
Hey everyone! I am the sys admin of my small law firm, and we officially switch to Teams and Microsoft as a phone provider on September 15th. Currently we use 3cx as our PBX and Callcentric as our provider. Most everything is already set up, and waiting for the port. I already have a reception and incoming sales queue set up with a main auto attendant, basically cloning what we have now. We are noticing that our main phone line is being marked as spam when we call out, likely due to it being our main line and our sales dept is going gangbusters. It was suggested we buy multiple sales lines and switch the number our salesperson is dialing from every so often. What I am wondering is: If we purchase a handful of these numbers, is there an easy way to switch what the outgoing number of our salesperson/sales team/sales queue is showing on outgoing calls and is there a way to have incoming calls from each of those numbers funnel into our incoming sales queue, which is often populated with at least two people? For reference, we will no longer be using 3cx after the 15th so everything is under MS's roof. I also asked copilot hoping it would have some insight, but Im not entirely sure if it understood my situation. Any help is appreciated.
Forward calls from Call Queues to group
Hello, Is this possible we can create one call queue and multiple agents are added into the group when first person is not available then automatically call has been divert to second agent and ring "the call has been forwarded" and caller phone will appear on the forward call as well. is this is not possible to call queue let me help to know the other option as well. For User level i have already tested and its works but i want to do via call queue or auto attendend.
Auto Attendant to Call Queue rings agents as "Call for Auto Attendant"
We've been using Teams Phone System as our main office system for a few years. Until recently, incoming calls to our main number was answered by an Auto Attendant that gives callers a menu to choose from. The options are tied to numbers (1, 2, 3, etc) that are linked to Call Queues. These queues are assigned to distribution lists containing the users who are to answer those calls. Calls would ring on the user's desktop app and the top label would say "Call from <Call Queue Name>". For the last week or so, all calls router from the Auto Attendant to a Call Queue ring the user's assigned to the queue as "Call from Auto Attendant" and do not display which queue the caller chose. Did Microsoft make a change to the previous behavior? Is there a setting I need to change somewhere so that users know which call queue the incoming caller has chosen?
Voicemail not visible in Teams under call tab.
Hi, Being new to this Microsoft world I have a question that I can’t seem to find an answer on I any forum. So what am I missing when I can´t see the voicemails for the Call Queue in the Team under the Calls tab.? The call queue are pointing to a Team and that works fine and after business hours the call go to voicemail on the same Team and that is also working fine I get the voicemail under groups in Outlook but not in the Teams client under the Calls tab. In here I can only see incoming and outgoing calls. Any ideas.?
HISTORY-INFO missing from Teams Call Queues (Direct Routing)
Hi All, This is more an FYI for anyone else who may come across this. When call queue's is setup to forward to an external number the HISTORY-INFO is missing from the SIP INVITE Header to the PSTN Gateway. The PSTN Gateway ForwardCallHistory is enabled and works with normal Teams users, when they forward their calls but just not when done via a Call Queue. I raised a case for this and Microsoft have come back saying its "by-design" (more like "by-accident" in my opinion). I am still chasing getting them to update the documentation (at least the powershell one) so state that HISTORY-INFO is not sent when a forward occurs via a call queue. This is particularly annoying if your using direct routing as you cannot rewrite the FROM header if your telco requires all outbound calls to come from a number within your DID range.
