Microsoft Word - recover a document
Hi Is this OK to post here re Microsoft Word? (I couldn't find a section for Word specifically). I want to try and recover a situation with a Word doc... I think it is probably unrecoverable... but here goes. Somehow... and i was typing fast and the screen froze so i cant be sure what happened...i deleted the contents of a word document and then save it.... so it is now blank... i do not have a backup of it... Is there any way to roll it back or recover a cached version? This happened an hour ago. Many thanks!
Microphone & camera passthrough to Cloud PC from MacBook
I have a M1 MacBook Pro that I use to connect to my Cloud PC for work via the Microsoft App. I try to use the Teams app installed locally on the Cloud PC for making and accepting calls but I am having a lot of audio issues. First of all, the person I am calling sounds very tinny (kinda like a chipmunk!) and they cannot hear me. Video doesn't seem to work properly either. I have had very little luck with my external webcam (some Logitech one, don't actually know the model but I don't think it makes a difference? but it has a microphone). There has the very odd few times that a call is working fine but then after a few seconds or so, or when I start sharing my screen on the Cloud PC after a minute of the call starting, I start to experience the same issues with audio as explained above. I am running Sequoia 15.6, the Mac Windows App is version 11.1.5 (2585). Admittedly I've mostly tried in clamshell mode and connected to external earphones (AirPods Pro). I used to use my earphones via the Citrix app on VDI with no issues previously. Any solutions would be gratefully received. Thank you365 stuck at "Setting Up" after license reassignment, is there a way to force reprovisioning?
I am fairly new to managing Windows 365, and I've run into an issue that seems like it should have a simple fix, but hasn't been so straightforward in practice. I have a 365 Business cloud PC under one user (admin). After testing a few things, I removed the license from that user and reassigned it to a new employee. The portal now shows " Setting up Cloud Pc" for that user, and it's been stuck there for several hours with no sign of progress. I have tried : Unassigned and reassigned the license again. Restarted the cloud PC from the portal ( though it's not active). is there a way to manually trigger or force reprovisioning of the Cloud PC after a license reassignment ?
Unable to assign license to employee
Hi, I'm new to Windows 365 and just bought it today. Login by main account and installed a couple of software in the Cloud PC without any issues. However, when I go to admin and reassign the license to employee's account. It's been stuck at setting up for hours. Any way to fix this issue? I tried to log back in with admin's account, restart, reset. Yet, unable to get pass the setting up screen when re-assign it to employee's account. Thanks
Cannot run programs or installers "as administrator" on Windows 365 Business
Summary: Cannot run any program as administrator. Getting error "The requested operation requires elevation." in the UAC dialog. Hello, I am new to Windows 365. In November 2021 we tried Windows 365 Business and had no problems installing any program. After this trial we suggested one of our customers to use Windows 365 to run our program (we are an ISV). Now (in January 2022) the customer has a Windows 365 Business Cloud PC. But we cannot install any program or even run anything "as administrator". Notable difference between November and January is that in November we had a cloud pc with Windows 10. Our customer started in January has Windows 11 on the cloud pc. According to the documentation ( https://docs.microsoft.com/en-us/windows-365/business/get-started-windows-365-business?view=o365-worldwide#installing-apps ) the user should have Local Administration rights. But when I start for example the Command Prompt with Run as administrator. I get the UAC (User Account Control) asking me permission. Entering the credentials, same as the one I used to log in to the cloud pc, I get the following error message: "The requested operation requires elevation." What we have tried so far to solve this problem ourselves: restarted the cloud pc reinstalled the cloud pc double checked it is Business not Enterprise by checking that I could not use endpoint manager. searched the internet and this forum for this same issue, could not find any I have run out ideas. Any one any idea how to solve this? Or how/where to turn on the local administration permission? Thanks
Domain matching despite business verification rejection
Hello, I have been working with support in good faith after submitting a ticket request; they had asked me to submit proof of business name document and a domain registration document to verify that the domain I have on my profile matches the domain on the registration: " Dear Partner, Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. We need more information from you to verify your Microsoft Partner Network account. To proceed with your request, and review your organization's status, please help us by emailing us the following documents. Please ensure that they are issued within the previous 12 months: Domain registration / Domain invoice at registration or renewal that lists Entity/Username and domain as it is stated on your account. Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account. If not possible to provide additional documentation, please update your account information to match with documents already provided. List of supported file types and max. file size: screenshots (only from a source such as government) .pdf format Attachments larger than 8MB cannot be received by our system. Please advise if you are unable to provide smaller attachments. Thank you and best regards, Microsoft Operations " When I submitted initially, they said that there were unable to open the PDF documents that were attached (first time this has ever happened to me): "Dear Partner, We were unable to open any of the documents you have provided. Would you kindly send the documents again in the right format. Here is the list of the file types and max.file size that we require. screenshots (only from a source such as government) .pdf format Attachments larger than 8MB cannot be received by our system. Please advise if you are unable to provide smaller attachments. Thank you and best regards, Microsoft Operations" So I resubmitted the second time with screenshots showing that I have the PDF attached on my side and reattached the same PDFs as the last email. It appears that support then accepted the documents but sent this response: "Dear Partner, I am afraid that the provided document does not list the domain that appears on your Profile. If additional documentation containing this info is not available, please update your Profile to match the documents already provided. Thank you and best regards, Microsoft Operations" I am confident that the domain name on my profile exactly matched what is provided on the document, since it appears support accepted the domain registration document that I provided. Please see what should be attached as a screenshot below, showing the domain match: Domain registration document: Profile: Again, I have and am continuing to work with them to resolve this, so how can I get this moving forward? If further requested, I can provide the ticket number as well.
W365 Disk partitioning
Dear All, I tried some disk partitioning on a Windows 365 machine. I shrunk the default C: drive that came with W365 machine after provisioning and created successfully another drive (named it 😧 drive). I have a couple of questions here: 1. I have found that my D drive doesn't show on "My PC" of this Windows 365 Cloud PC, but it is accessible and works fine, I can save files there. Could you please help clarify if this is intentionally not shown on My PC? (only c drive with used and remaining space after partitioning is visible at the moment.) 2. Can I manage to do disk partition for multiple Windows 365 Cloud PCs centrally from endpoint management portal or somewhere? Note: I tested this on Windows 365 Business Edition but these questions should cover Enterprise edition as well. Thank you very much
Saving Cloud PC data for a time and then restoring
Hi, I'm in a position where we have a cloud PC user who is currently on maternity leave. Whilst she is away we have a new starter covering her position. I'm wondering if there's a way to save the data that's on the mat leave user's CPC so we can free up the license for the new starter? Then be able to restore the saved data when the first user is back from mat leave. I couldn't see anything about this online but thought it might be worth a shot asking on here. If not, would it potentially be buying another license and spinning up a new CPC? Thanks in advance! Joel
