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Barlow's avatar
Barlow
Iron Contributor
Aug 07, 2025

365 stuck at "Setting Up" after license reassignment, is there a way to force reprovisioning?

I am fairly new to managing Windows 365, and I've run into an issue that seems like it should have a simple fix, but hasn't been so straightforward in practice. 

 

I have a 365 Business cloud PC under one user (admin). After testing a few things, I removed the license from that user and reassigned it to a new employee. The portal now shows " Setting up Cloud Pc" for that user, and it's been stuck there for several hours with no sign of progress. 

I have tried : 

  • Unassigned and reassigned the license again. 
  • Restarted the cloud PC from the portal ( though it's not active). 

 

is there a way to manually trigger or force reprovisioning of the Cloud PC after  a license reassignment   ?

business

1 Reply

  • Russean's avatar
    Russean
    Iron Contributor
    Aug 20, 2025

    You can’t force reprovisioning once it’s stuck—removing/re-adding the license won’t reset it. The fix is to delete the Cloud PC from the Intune/Endpoint Manager portal and let it reprovision fresh when the license is reassigned.

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