ASfP policy for non-decrementing tickets
Hello Community! We recently found our ASfP support access disabled. According to the ASfP PSAM team, it's because we have exceeded the case creation allotment. It also appears that there is a discrepancy between the number of non-decremented tickets the PSAM team sees, vs the number of tickets the system says we have associated with the contract adding some additional challenges. We requested a report of the tickets that are counting against the agreement from the PSAM team several months ago, shortly after the ASfP agreement renewed, and are still in the process of locating someone from the PSAM team that can help us with this information. Last year we also identified an issue with the case report provided by our PSAM where the "company name" was things like "AppRiver" which is another partner, not the name of one of our clients, and we ended up generating a report ourselves. My question is this, Is there a way for us to identify the non-technical (Ibiza cases) that are counting against our allotment via APIs or another channel that doesn't involve going through the ASfP PSAM team? Thanks! -jon
Partner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasonsInquiry Regarding Existing Microsoft Applications for End-to-End Operational Management
I would like to inquire whether Microsoft offers any pre-built, production-ready applications—preferably within the Dynamics 365 ecosystem—that are currently in use by customers and proven to be stable, which support the following functionalities: Work Order Management Operational Management Production Planning and Control Resource Management Asset Management Quality Management Inventory Management Barcode Scanning for real-time job tracking (start/finish) Profitability and Financial Reporting Hours Variation Analysis( Planned Vs Actual) Cost Variation Analysis( Planned Vs Actual) We are seeking a solution that integrates these capabilities into a unified platform, ideally with real-time data capture and reporting features. If such a solution exists, we would appreciate details regarding its availability, deployment options, licensing, and customer success stories. Looking forward to your guidanceSessionValidationFailed
Error:Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123225 and transaction ID: 5ccc87ed-cc66-49a2-867c-2c49952f841c. I am applying Microsoft 365 and Copilot permissions link：https://go.microsoft.com/fwlink/?linkid=831172 Please help me solve the problem！！！
System Center in Partner Expanded Benefits
I am currently using Acronis for Server, Hyper V and Workstation Backups. Backup to Disk, as well as Tape libraries. I have a new subscription for Partner Expanded Benefits, and was wondering about using System Center DPM to perform my backups, as it would allow backup to Azure cloud (would use some of the 4k$ credits for this). Currently Acronis needs a separate subscription to allow this. Using DPM would save the annual maintenance costs that are being incurred with Acronis. My question is, only System Center 2022 is being offered with the Expanded Benefits. Is there some reason that 2025 is not offered. I would like to make sure that I will not be left in limbo if I were to switch to DPM, and then support/licensing in Expanded benefits is discontinued. As some follow up question a) has anyone else gone this route, and replaced a commercial backup software Veeam, Acronis etc with DPM. What has been your experience. b) How good is tape library support c) Online Azure backup - is it easy to implement, and does it work well (in my case, I would probably just backup up straight to Archive level storage, as I would use my own Disk and Tape as the primary backup locations, so cost should be minimal for many TB of data
Partner Assistance
Hi, We are a Microsoft Partner and working collaboratively with other Microsoft partners and customes with all sorts of varying Microsoft Solutions and Azure migrations. More and more of these as an ECIF supplier. We are always being asked who is our Microsoft FTE Sponsor or PDM Manager, but we dont have any points of contact at Microsoft. Previously there use to be an ASK partner help line that you could call to get help as a Microsoft Partner. We are looking to deepen our relationship with Microsoft and are struggling because we lack any contacts. Can anyone advise where or how we can get help to improve our Partner relationship with Microsoft to ultimately help us sell more Microsoft solutions?Problems Registering for the Hardware Program
Hello! Over a week ago I found, that my organization account for some reason disappeared/deleted without notification and I couldn't log in to it anymore... Last year our company participated in the Hardware Developer program, had the verified Developer profile, and successfully submitted the hardware programs. Just after that, I registered the organization again, entered the same company data for the verification, and also passed the Developer verification again very quickly, then clicked to participate in the Hardware Program again. For some reason, I still don't see the Hardware Program active in my account, but together with that I can't activate it again in the list of available programs. So it is not active and I can't select it to activate it... I created a support ticket 10 days ago and I still waiting for the resolution... I have tried to ask what is the issue, but received a response - "Account Verification is still under review". After that, I asked another question about the issue and how much time will it take to resolve it - but received no response... Could someone explain what happened? Why the organization was deleted? Why after successful Developer profile verification the support team tell, that verification is still going on? Why I don't see the Hardware program dashboard if I have activated it already?
Partner Center API: Getting subscription usage count
Goal: Given a customerId, skuId, and productId for a specific microsoft license check the usage data (i.e. how many used / unused licenses) for that license. Examples: skuId = "0004" productId = "CFQ7TTC0JXCZ" Steps taken so far: I can pull down a customer's subscriptions via https://learn.microsoft.com/en-us/rest/api/partner-center/manage-orders/get-s-s-s-s-s-s-s-s-s-s-subscriptions. The response contains a skuId and productId, so I can filter the response to find the license I'm interested in. However, the https://learn.microsoft.com/en-us/rest/api/partner-center/manage-orders/get-s-s-s-s-s-s-s-s-s-s-subscriptions#microsoft.partner.core.collections.resourcecollection[microsoft.partner.services.subscriptions.v1.models.subscription] does not contain any information about license usage. It contains the total quantity associated with the subscription but doesn't specify the number of licenses used. I can use a different https://learn.microsoft.com/en-us/rest/api/partner-center/manage-customer-accounts/get-subscribed-skus#microsoft.partner.providers.contracts.v1.productsku to pull down all the subscribed skus for a specific customer. This endpoint does return the license usage information that I want, but it doesn't return the desired productId and the returned skuId doesn't match the pattern I expect. It also returns a skuPartNumber that isn't helpful to mapping back to my input skuId and productId I'm stuck, so any support would be much appreciated! Thank you!