Outlook broke after Office 365 update to 16.0.19328.20158 – cannot open emails Windows Server 2016
Hello everyone, posting to report that after the latest automatic update to Microsoft Office 365 version 16.0.19328.20158, we are experiencing a critical issue on multiple company machines running Windows Server 2016: The Outlook desktop application launches normally, but when trying to open any email, the following error appears: “There was a problem opening this item... The text formatting command is not available... Reinstall Microsoft Outlook.” Launching Outlook in safe mode (Outlook /safe) does not help. Creating the FORMS2 folder (suggested workaround) does not fix it. Attempting a downgrade via OfficeC2RClient.exe fails with error 30183-27 (400). Quick/online repair from Control Panel also has no effect. In our environment, this issue appeared simultaneously on many workstations and servers, right after the Office update today. Temporary solution: We are instructing users to access their mail via Outlook Web App (OWA), which is not affected by this bug. We would like to know: If others have experienced this bug with this build, including on Windows Server 2016 If any working workaround exists, or an official fix timeframe from Microsoft Thanks to anyone who can share their experience or updates!
Classic outlook - Teams add-in not loading
We recently had a partner experience an issue that is causing the teams add-in feature to not load properly in classic outlook when creating a new meeting. For some background info, we are using a Virtual environment within remote desktop running windows 11. Our servers are provided by AWS. The issue only began as recently as December, as far as we can ascertain with the customers information. I have noticed this issue occurs with numerous partners but is inconsistent, as some load and others do not. I followed troubleshooting steps such as an uninstall/reinstall, verifying the load behavior in the registry was set to 3, and tried to re-register the related teams.addinLoader.dll. A colleague did implement a script to the environment task scheduler that will run every time outlook is launched to re-install that add-in as a break fix, but this still requires closing outlook and reloading it to work. I was curious if anyone else had encountered this within remote desktop with classic outlook, and if they had any success in fixing it. The easiest thing, obviously, is moving over to new outlook since teams' integration is native, but we have some that prefer classic. Though, with it being retired in 2029 it may be worth starting the move away while in a remote environment.Forward/be notified of emails sent to nonexistent address on same domain? Not admin. School account.
My student email address (Outlook) contains a misspelling of my name (one missing letter). So it's very easy for people to send their emails to an address that doesn't exist, thinking they're sending it to me. What would be great if I could somehow have those emails forwarded to the correct address, or at least be notified when people try to send an email to the nonexistent address. I've tested things a bit. When I try sending an email to the "wrong" (correct spelling of my name, but nonexistent) address, I usually get an email from Microsoft indicating the mistake. But not always. And even when I do, it sometimes takes a few minutes, or it goes to some easily overlooked folder besides the main inbox. I worry that busy people might send an email to the wrong address and move on, never noticing the following error email. I know one obvious solution is to ask my school's IT department to make a new address with the correct spelling, and have all emails sent to the previous incorrectly-spelled address forwarded to the new one. But 1. I don't know if I'll be allowed to keep two addresses, and 2. I don't trust Outlook to successfully forward everything to the new address. I'd rather use a "catch-all" solution, where emails sent to the correctly spelled (but nonexistent) address are automatically forwarded to the existing (but incorrectly spelled) address. Or maybe I can somehow get a notification that someone has tried to send an email to the nonexistent address? Are either of these (or something else I haven't thought of) possible? Before taking this to my school's IT department, I want to see if there's anything I can do myself. Like I said, it's a student email address, so my options are probably limited. But I'm wondering if I have access to any settings (I mainly use the web version of Outlook, but I also have the PC app), or if there's any 3rd party solutions I can implement on my own that could accomplish something like what I have in mind. If I do end up having to ask my school's IT department for help, what should I tell them to try?
Setting up mail forwarding of an account with no Outlook license
Hi, Currently we have an account that can be used to log into office.com. There's no Outlook license applied to the account. As a result, if someone sends an email to it, it will be sent back because it's not a valid email address. (e.g. due to not having a license, there's no mailbox). I was wondering if it's possible to setup mail forwarding on this account? Or would it require an Outlook license? Sincerely, Jason
Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I received an error message and cannot retry. I tried another phone number but I did not receive any SMS and now I cannot use my original number again. I tried all support options through https://support.microsoft.com/home/contact . I changed my password twice, completed the account recovery form, changed the password again, cleared cache, switched networks, changed browsers and used incognito mode. Nothing worked. When I enter my main number, it shows “Something went wrong” and does not go to the next step. When I use another number, I receive the “Try another verification method” error, even though no other method is available. My account is still logged in on my phone, but I cannot unlock it on the web or on other devices. I have had this account for more than 10 years and everything is linked to it. I even created another email to contact Microsoft Support, but it always redirects me to the same link and I cannot open an actual support ticket. Could someone from Microsoft please help me unblock my account or escalate this issue? I can provide any additional verification if needed. Thank you.
Lost access to old Microsoft hotmail after alias change
Hello, I had an old Microsoft email address (hotmail) that I used to register my Microsoft account here. I have just logged in here using the new alias email address. So, I added a new alias email address and made it primary. After that, I somehow removed or lost access to my old email address. Cant see it or make it primary. Microsoft Authenticator on my phone still shows my old email on top but works for this new e-mail address. However, external websites (for example Booking.com) probably still send login verification codes to my old email address, which I no longer have access to. I need assistence with restoring access to my old Microsoft email address, or re-activating it as an alias, or getting official confirmation that the old address is permanently deleted. Please advise on what can be done. Thank you.
Work hours and location policy
Hi! I'm wondering if it's possible to lock down the option "Share your location -> People in my organization can ..." in Work Hours and location in new Outlook? IE to set a policy somewhere (Intune/M365 Admin) in order to lock this so a user can't change it? For example if we want the "Can view all details (building, desk etc.)" to be automatically set for everyone. If not at the moment, is this something that is planned for the future? Kind regards, FridaOutlook 365: Folder sorting resets automatically to A–Z
Outlook 365 – Folder sorting resets automatically Environment: - Outlook desktop app (Microsoft 365) - Exchange / Office 365 mailbox - Dark mode enabled - Multiple shared mailboxes Problem description: Outlook automatically changes the folder sorting/display settings without user action. The option “Sort subfolders A to Z” reactivates randomly during the day. The configured sorting (e.g., Received – Descending) resets several times per day. In View Settings, the sorting remains configured correctly, but visually Outlook displays a different order. The issue occurs across multiple folders (Inbox, shared mailboxes). Actions already taken: - Verified and modified sorting via View > View Settings > Sort. - Applied the same view to multiple folders. - Confirmed that the settings remain saved correctly. - Issue persists: the parameter stays the same, but Outlook displays mails differently after refresh. Possible causes considered: 1. Outlook bug – display refresh resets the sorting visually even though settings remain unchanged. 2. Corrupted Outlook views – local view definition might be corrupted (outlook.exe /cleanviews). 3. Outlook add-in – third-party add-in may override sorting. 4. Exchange synchronization – server-side policy may enforce default sorting on shared mailboxes. 5. Recent Microsoft 365 updates – some users have reported similar issues in 2025 (views automatically resetting). Request: - Confirm whether this is a known Outlook 365 bug related to automatic resetting of folder views/sorting. - Provide solution or patch/workaround. - Official Microsoft recommendations to prevent Outlook from reverting to A → Z sorting automatically.
