Microsoft 365 admin center support
I am extremely disappointed with the customer support experience associated with Microsoft 365 Business. As a business customer, I expected a reliable support system. Unfortunately, the reality has been the opposite, and I feel compelled to caution others to carefully consider their options before committing their hard-earned money to a Microsoft 365 business subscription. After purchasing Microsoft Business licenses and transitioning my services from GoDaddy to Microsoft, I lost access to my global admin credentials. This should be a straightforward issue for support to resolve, yet it has turned into a prolonged and frustrating ordeal. For the past two weeks, I have been trying to obtain assistance without success. I contacted Microsoft support over ten days ago and received a ticket, with the assurance that someone would contact me within 24 hours. No one has reached out to me—not in 24 hours, and not in the ten days since. I attempted to escalate the issue, but even then, no meaningful support was provided. This level of customer service is unacceptable for any business solution, especially one that organizations rely on for critical operations. It is unreasonable to expect customers to run their businesses effectively without access to timely and competent support. At this point, I am requesting a refund for the service that has not been delivered, and I strongly urge Microsoft to address the shortcomings in its support system. The support I received from GoDaddy in the past was significantly better. I hope no other business has to experience this level of frustration, and I sincerely urge Microsoft to acknowledge and fix these issues.
Unable to access Office 365 admin account
Hi Team, I am the administrator of the domain of my organization xyz0.onmicrosoft.com. Unfortunately, I am currently unable to access it because I lost my phone, and I no longer have the Authenticator app. Additionally, I do not have a mobile number, or a recovery email associated with my account, making it challenging to regain access to my portal. On a positive note, I do have a personal account with the same email address, which I can access. I also remember the password for my business admin account. However, due to the loss of my mobile phone and the Authenticator app, I am unable to login as I don't have 2FA code. I urgently need your assistance because I need to migrate all my Rackspace emails to Microsoft. Please let me know what information or verification I require to confirm that I am the administrator of this account.. Thanks for your help.
