How to move user from a CSP Exchange Online licence to a Microsoft direct licence in the same tenant
I have an existing Microsoft 365 tenant with a single Exchange Online (Plan 1) licence that was purchased through Bluehost (Endurance International Holding B.V. CSP). Microsoft notified me that Endurance is no longer authorised as a Direct Bill CSP, so I decided to purchase a new Exchange Online (Plan 1) subscription directly from Microsoft My current situation is: Exchange Online (Plan 1) purchased through Bluehost/Endurance Exchange Online (Plan 1) purchased directly from Microsoft Both subscriptions are now active The problem is that Microsoft 365 appears to pool the licences together. Under Users → Active users → Licences and apps I only see Exchange Online (Plan 1) and there is no way to choose which subscription the user is assigned to. The licensing page simply shows: Licences assigned from all subscriptions: 1 / 2 The two subscriptions are only distinguishable by their billing profiles (one is the Bluehost/Endurance CSP subscription and the other is my new Microsoft direct subscription). I want to make sure my mailbox is consuming the Microsoft direct licence. How can I determine which subscription my user is currently licensed from? If the user is still consuming the CSP licence, what is the supported way to move them onto the Microsoft direct subscription? Is the licence automatically reassigned if the CSP subscription is cancelled, or is there a manual process that should be followed? I want to keep the existing tenant, mailbox, domain and email data and only change the billing source for the licence. Any guidance from anyone who has completed this transition would be greatly appreciated.I made a new microsoft 365 tenant and suddenly users appeared
Made a new Microsoft tenant account for a customer and few hours later suddenly there were several users on the list without being added? They include several no longer active users and old names for people(like maiden names for married women). The customer is currently using Google workspace and is transitioning to 365. Any idea why? And what happens if I just delete them all? Will they come back and haunt us again?
Onedrive sharing not working for one user
There is only one user who cannot share with anyone external or internal. I have checked everything, they are a site owner, a site admin, a site member, we have no restrictions on sharing, it works for others. I made a new site just for them as the only admin, they still cannot share. They have been removed and re-added 5 times. We have a microsoft support ticket and they don't even seem to know the issue. What can I do?Microsoft Feedback Portal account issue
I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this? This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."
Microsoft 365 admin center support
I am extremely disappointed with the customer support experience associated with Microsoft 365 Business. As a business customer, I expected a reliable support system. Unfortunately, the reality has been the opposite, and I feel compelled to caution others to carefully consider their options before committing their hard-earned money to a Microsoft 365 business subscription. After purchasing Microsoft Business licenses and transitioning my services from GoDaddy to Microsoft, I lost access to my global admin credentials. This should be a straightforward issue for support to resolve, yet it has turned into a prolonged and frustrating ordeal. For the past two weeks, I have been trying to obtain assistance without success. I contacted Microsoft support over ten days ago and received a ticket, with the assurance that someone would contact me within 24 hours. No one has reached out to me—not in 24 hours, and not in the ten days since. I attempted to escalate the issue, but even then, no meaningful support was provided. This level of customer service is unacceptable for any business solution, especially one that organizations rely on for critical operations. It is unreasonable to expect customers to run their businesses effectively without access to timely and competent support. At this point, I am requesting a refund for the service that has not been delivered, and I strongly urge Microsoft to address the shortcomings in its support system. The support I received from GoDaddy in the past was significantly better. I hope no other business has to experience this level of frustration, and I sincerely urge Microsoft to acknowledge and fix these issues.
Trouble Setting Up Computer
Here's my dilemma: I'm setting up a new computer. Updates download and install just fine. I'm clicking through the pages, country, keyboard, etc. I get to to the one that wants you to set up your Microsoft account. I enter my email, then request a code, then enter the code. I get a page saying that since I didn't use a password that I need to create a PIN. I click on the Create PIN button and get a page that just spins and spins and spins and spins. I get someone on the tech support chat. We do the whole hold-the-power-button-for-5-seconds thing. The setup starts over. This time I request a password after I enter my email. I get sent to the same page saying that since I didn't use a password I needed to create a PIN. I click on the Create PIN button and get the page that perpetually spins. It never goes to the page to create a PIN. I wait for a while, like minutes, like unusually long for a page to load. I the routine several more times. Same result. I create a new account, use a new email address, new password, same thing. Internet connection is stable. Same behavior on a different Internet connection. The Create PIN page is not working. Also, one should not be required to sign in or create an account to set up a computer. There is no way to skip it. Moreover, the program sends you to the "since you didn't enter a password" page whether you entered a password or not. Additionally, I already a PIN, I'm being asked to create things that should already be associated with my account, it found my email and password, why not my PIN? I'm just trying to set up this Lenovo. Thoughts?
Interface Views in Microsoft 365 Admin Center
1. Simplified View Purpose: Designed for small businesses or organizations with limited IT resources. Features: Streamlined dashboard with essential tasks like user management, license assignment, and password resets. Minimal configuration options to reduce complexity. Quick access to support and basic service health info. Use Case: Ideal for admins who need to perform routine tasks without diving into advanced settings. 2. Dashboard View (Advanced View) Purpose: Tailored for medium to large enterprises with complex IT environments. Features: Full access to all admin centers (Exchange, SharePoint, Teams, etc.). Advanced analytics, reporting, and configuration tools. Role-based access control and security management. Customizable widgets and navigation for personalized workflows. Use Case: Suitable for IT teams managing multiple services, users, and compliance requirements. Customization Needs Are there specific tasks we perform frequently that can be automated in the dashboard?Guidance Needed on Microsoft 365 Subscription for Teams App Development
I am currently developing an app for Teams and have set up accounts in the Azure portal, joined the developer program, and accessed the Teams developer portal. However, when attempting to log in to the Teams admin center, an error occurs: Internal calls to PLS Service have failed. We can't find the tenant region for tenantId. Please try again later to join the developer program, the message indicated: `Thank you for joining. You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription.`. Research revealed that Microsoft discontinued the free subscription. A subscription is needed to access the Microsoft Teams admin center and for Teams app development. I can see various Microsoft 365 plans for businesses like Basic and Standard, as well as licenses available in the Microsoft 365 admin center. I am considering the Microsoft Teams Essentials license. However, there is confusion regarding whether to buy a subscription or a specific license, especially since active users in the 365 admin center are showing as unlicensed. Could anyone advise on which plan or license is necessary for Teams app development?
