Hacked account / lack of live agents
I’m extremely frustrated with the process of trying to recover my Microsoft account. My account was compromised, and the person who got into it changed the email address associated with the account. Because of that, my original email is no longer recognized, and I cannot sign in or use the normal password recovery process. I have tried the recovery form, the Sign-In Helper, Microsoft support pages, chat support, phone support, and multiple other suggested recovery routes. Every single option seems to send me back to another automated system, another bot, or another page that eventually circles me back to the same place I already started. I have also run into technical errors when trying to start support chat, including the system trying to use my phone number as a UPN and failing because it expects an email-format username. At this point, I feel like I am being blocked from even reaching a real person who can properly review what happened. This is becoming a serious issue for me because I am a college student and I rely on my personal Microsoft account for access to services, files, applications, logins, and other resources I need to complete my schoolwork. Not having access is actively interfering with my ability to work efficiently and keep up with my responsibilities. I understand that Microsoft has security procedures in place to protect accounts, and I am fully willing to verify ownership. I can provide previous account information, old passwords I remember, devices I have used, purchase information, and other identifying account details. What I need is an actual support representative who can review the situation instead of being continuously redirected through automated recovery tools that are not resolving the problem. I am not asking for security to be bypassed. I am asking for a legitimate way to speak with someone who can help me recover an account that was taken over and had its sign-in information changed. If anyone from Microsoft Support sees this, or if anyone has successfully recovered an account after the primary email/alias was changed by an attacker, I would greatly appreciate guidance on how to reach the correct department or escalation team.
Microsoft Account Stolen and Frozen, Unable to Exit Insider Program
Hello everyone, I’m facing a rather challenging situation and would greatly appreciate your assistance. The Microsoft account I used to join the Windows Insider Program has been hacked and stolen. After reaching out to Microsoft Support, the account has been frozen to prevent further misuse. As a result, I'm currently unable to exit the Windows Insider Program: the new Microsoft account has not joined the program, and the old account cannot be logged in. I kindly request your help in either recovering the old account or finding a way to exit the Insider Program so that I can return to the stable version. Thank you in advance for your support!
Password reset and recovery fail
Hi there, good morning. First i appreciate any ones assistance here, its been a little frustrating. My regular windows account, for purchases, family content etc is "email address removed for privacy reasons". I cant sign in to that one any more. it is under 2fa with a code generator (I have that and the code is fine etc), it has a phone number (i have that!), and email account of course. I tried to enter the password to login to microsoft account - account.microsoft.com - and it gives the error "there have been too many failed login attempts". So i go through the password reset and works fine and i have a new password. I try again straight away and it fails with the same error. I try again for password reset... see above.. So i try for account recovery and go through the form - but i get an email saying because i have 2fa this is ignored and done automatically. However the automatic process does not seem to work - as indicated above. I tried to find a microsoft chat to have a live session, but it says i need to login... so i have logged in with a secondary account. I cant find the live chat sessions though. So i am posting here for any help - if i have the wrong forum i apologize - it was confusing to me about where i should actually make a post... this is making me feel old...lol... thanks DanWhat Are the Benefits and Considerations for Switching to a Local Account
I recently inherited a laptop and started using it, only to discover that it's currently set up with a Microsoft account instead of a local account. I'd like to switch to a local account, but I'm concerned about what features or data might become inaccessible as a result. Specifically, one of the laptop's internal drives has BitLocker encryption enabled. If I switch to a local account, will I still be able to access the encrypted drive, or will it become inaccessible? Any insight or guidance would be greatly appreciated!Can't fix problem with Windows Insider Program account
Hi everyone. For several days now I keep getting an error when I attempt to fix a problem with my Windows Insider account. The screen shows below information (same as attached screenshot): Your Windows Insider account requires attention to get Insider Preview builds. As soon as I hit "Fix the problem" I get a message for a split of second saying "Loading. This won't take long." and it changes to "Something went wrong. We aren't able to talk to our service right now. Please try again later." I am registered for the Insider Program and have tried several solutions that I've found on the Internet (registry keys change/add keys, start Windows Services, created new Windows profile with admin rights) - no luck. Anyone has an idea how to fix this? Thanks in advance for any replies.Let us sign into our Personal Microsoft account when Installing/Resetting Windows 10 Enterprise
When we fresh Install or Reset our Windows 10 Enterprise edition, we only have the option to sign into our business Microsoft account (aka Microsoft 365). no option to sign into our Personal account. so the only way is to make a local account and then when we come to the desktop, sign into our Personal Microsoft account. this needs to change so we can use either business or personal account during OOBE when installing or resetting Windows 10 Enterprise edition. Upvote in feedback hub: https://aka.ms/AAc14ltShow available digital licenses in our Microsoft account in Windows 10 settings, activation
There needs to be a way to view available digital licenses inside our Microsoft account, I think in Windows settings => update and security => Activation would be the most suitable place. it has benefits, the most important one is so user can see their available licenses in their Microsoft account and make a wise decision based on that info. please upvote this feedback in feedback hub: https://aka.ms/AAbdhft
Windows 10 Email & App accounts settings
Hi all, We use Outlook in our organization and we want to deny the ability to add accounts to the windows 10 mail, contact and calendar apps. I tried turning off the apps from policy, and it didn't work. I need this because the mail app is changing the default settings in the computer and when clicking on a link for sending an email it opens the app instead of outlook. Thanks, Rahamim.
