Password reset and recovery fail

Hi there, good morning.

First i appreciate any ones assistance here, its been a little frustrating.

My regular windows account, for purchases, family content etc is "email address removed for privacy reasons". I cant sign in to that one any more. it is under 2fa with a code generator (I have that and the code is fine etc), it has a phone number (i have that!), and email account of course. 

I tried to enter the password to login to microsoft account - account.microsoft.com - and it gives the error "there have been too many failed login attempts".

So i go through the password reset and works fine and i have a new password. I try again straight away and it fails with the same error.

I try again for password reset... see above..

So i try for account recovery and go through the form - but i get an email saying because i have 2fa this is ignored and done automatically.

However the automatic process does not seem to work - as indicated above.

I tried to find a microsoft chat to have a live session, but it says i need to login... so i have logged in with a secondary account. I cant find the live chat sessions though. 

So i am posting here for any help - if i have the wrong forum i apologize - it was confusing to me about where i should actually make a post...

this is making me feel old...lol...

thanks

Dan