account management
287 TopicsHelp.microsoft.com talk to a person
1=<8.88>`70.4<05.75> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`70.4<05.75> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 36537Views0likes0CommentsText highlighting not working
Microsoft Word 2021, Windows 11 Home Unable to highlight/select text using mouse or touchpad Keyboard selection (Shift + Arrow Keys) works Issue occurs in all Word documents. Office Online Repair temporarily resolves the issue, but it returns within minutes. Mouse and touchpad function normally in other applications such as Excel. Issue began approximately one week ago. Multiple support sessions and repairs have already been performed. This issue is so frustrating! Any advice is appreciated!43Views0likes1Commenthelp.microsoft.com talk to a person
1=<8.88>`31.9<89.20> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`31.9<89.20> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 36549Views0likes1CommentWindows Server Replacement Folder redirection policy won't apply
Good morning! We are hoping someone in the community can guide us in the right direction. We have scoured the internet looking for a solution and nothing we have tried works. We have a windows server that we set up a very basic folder redirection policy on. We added a user to the OU associated with it, and it worked flawlessly. The user’s account mapped the folders to the correct location and was able to save data. We then wanted to use a different folder, so we created a second policy identical to the first, but pointing to a different root folder. We applied the group policy to the server, then moved the user from the original OU to the new OU. The original redirection policy disassociated, but the new one will not apply. We simply get an error message in gpresult that states “Cannot complete this function”. We have duplicated this in a live environment and a lab environment, so it seems clear that it is something that we are doing wrong or not understanding about how this is supposed to work. Has anyone run into this\have any guidance for us? Is our expectation of how this should work unrealistic? Our expectation is that the old policy will be removed and the new policy with the new folder would then apply. Thanks very much.Copilot image generation now shows "Made with AI"
At some point in the last few weeks, image generation with Copilot in Edge was changed to include a little oval with the text "Made with AI". This is very annoying. The oval is usually within the rectangle of the image content (cannot be cropped out) and often on a gradient color area (not a solid color that can be erased). I don't mind using disclaimers that my images were AI-generated, but I don't want the image itself to be plastered with extra content. Copilot says this cannot be eliminated. Copilot "says" that it can move the oval above or below the content, but it either does not properly do that, or it puts the whole image inside a solid background. This oval makes the images practically unusable in documents due to the need to hack out the oval. Copilot says this is for "transparency", but the transparency of my work is not Microsoft's problem.288Views2likes3CommentsLocked out of Microsoft 365 Admin Account
Hello, until recently, logging into our admin account always worked without any problems. Now, however, in addition to the password, we’re always being asked for an MFA code that’s supposedly been sent to the Microsoft Authenticator app. Neither I nor my colleagues are aware that we ever set up MFA authentication. Consequently, we don’t have an MFA code to enter. This concerns the global administrator account. None of our other users can reset it. I’ve already called Microsoft Support about this, but I’m only connected to an AI that, on several calls, kept hanging up after a while. Can anyone help me with this problem?118Views0likes3CommentsOutlook Groups: who can send an email?
In my personal Outlook email account, I created a Group, me as the Owner, everyone else as a Member without Trusted Sender rights. However, at least one of the Members is able to send emails to the Group? Why have a Trusted Sender category if a mere Member can send emails to the Group? Thanks.58Views0likes3CommentsMailbox automatically Pinning every new incoming email - Desktop and Mobile
I have a user that, whenever they receive a new email, that email will automatically pin to the top of their inbox. We have tried to recreate the outlook profile Adjust and create mail rules to not pin emails Modify settings within webmail Remove all flags and all disable all setting pertaining to flagging and pinning Reset customization reset nav panes reinstalled office Tested in the "new outlook" On the mobile side, Deleted all mail profiles Installed the outlook app instead of the ios mail app made sure he has no specific mailbox retention or policies that would apply a setting like this This issue has been going on for months with no sign of being fixed. pretty much nothing at all has stuck and the issue persists. I am a systems admin, so i have the ability work on this from the backend. My entire team is just at a loss with this issue.65Views0likes1Comment