Teams having very loud white noise when no one is speaking
Using Microsoft Teams in work meetings I have noticed a very loud white noise that only appears when no one is talking. I know it is not about microphones, because I have been in meetings where everyone were muted and were waiting for the meeting to start and the white noise just kept on buzzing. The white noise starts as gentle but gets louder and louder if no one is talking until it reaches its peak as a very loud buzzing. I have tried to search for answers but only one I found was about "Teams certified microphone" which I do not possess, but Teams is the only voice communication service to cause this noise so I'm not convinced it's a microphone issue. Help & solution greatly appreciated. - Jonas
Voicemail not showing up on Microsoft Teams
Hi Everyone Hoping to get some help with this. We are just starting to role out Microsoft Team as phone system. We have Exchange Online, Microsoft Team with 365 Phone system and are using Direct routing. On certain users if voicemail is left, they get notification on their email and on the Microsoft Team Activity notification but when you go to voicemail tab under Call. Its blank. I'm myself is not having this issue. Just want to see if anyone else have any idea what route cause is.
Teams Call Queues and ringback
Hello all, Trying to setup a new phone system using teams. We currently use hunt groups on the current phone system that dials a group of people, if no one has answered within a time period, it drops them to a voicemail box. Also, if someone declines a call, it doesn't ring them back. Is that possible in Teams? I have the CallQ working, but only testing with 2 people currently. What I want is if both of us decline the call, then it goes to the group voicemail box. Currently it just keeps ringing the same people over and over. Thanks!
Teams SBA on Linux (SBA - Survivable Branch Appliance)
I heard rumors that in 2020 there will an Linux based Teams SBA which should run only on spezial hardware. (Audiocodes OSN plattform or similar). My Question: Will there be a HyperV or VMware ESX enabled Version of the Teams SBA? Best regards Niels
Business Voice - Is it possible to create "call schedule?"
Hi, I have set up MS Voice recently so I am familiar with the system, but I have had a client ask if a specific call schedule was possible to recreate in voice, and I'm not sure of the answer. Basically, an auto attendant would receive a call and route to various call queues of which there are 4. One of them can be handled as "After Hours call flow" so no problem there. The other three numbers have varying scheduling such as: #1: 8a-4p M-F #2: 5p-9p M #3: 5p-9p T-F & 8a-9p Sat + Sun #4: after hours Is there an easy way to do this in voice that I am not seeing? Is there a way to use presence-based routing for this so that numbers would automatically be made busy during their 'out-of-office' hours? It would have to be automatic - not manual. Or I could create all numbers as auto attendants and utilize for after hours call flow for each? Are there any implications in that?Working with Teams Voice and getting authentication codes from banks
HI, We are a small financial services firm and have pulled the trigger on the move to Teams voice. So far, it has been working somewhat, but by far, the biggest issue we're having is getting bank codes from banks when trying to log in. We can't change the number on file with the banks without getting an authentication code, and we can't get authentication codes because the AA times out the recording before we can pick it up. The way we have it set up is the main number (the number the banks have) is set to an AA. The auto-attendant allows callers to hit 0 to get an operator. Also, the AA times out after repeating the message 3 times and transfers to operator. If the operator doesn't answer after 15 seconds, the call forwards to hunt group which rings all users. If there was a way to set the AA to not repeat 3 times, it might work. There is no way to tell the banks to press 0 and we can't change the numbers (I was suggesting users change the numbers with the banks to their direct line) without getting the codes. Has anyone dealt with this before? Any suggestions? Thanks in advance.
