Screen Sharing Causes System Shutdown on Surface Pro
Dear Microsoft Teams Support, We are encountering a persistent issue with one of our users involving Microsoft Teams on a Microsoft Surface Pro 2 device. Each time she attempts to initiate screen sharing, the computer abruptly shuts down. We have already performed extensive troubleshooting, including: Verified that all drivers are up to date. Closed all background applications before attempting screen sharing. Updated Microsoft Teams to the latest version. Cleared the Teams cache. Attempted both repair and reset of Teams via Windows Settings. Ran System File Checker (SFC) and DISM scans, both of which reported no issues. Uninstalled Teams and downloaded the latest installer, but reinstallation fails. Despite these efforts, the issue remains unresolved. We would appreciate your guidance on further steps or escalation to resolve this problem. Thank you for your support.Identify Which Process Is Blocking a File in Windows
When you see the error "The process cannot access the file because it is being used by another process," you can use several built-in or free tools to find out which process is locking the file or folder. Using Resource Monitor Resource Monitor is built into Windows: Press Win + R, type resmon, and press Enter. This will open Resource Monitor. Go to the CPU tab. In the Associated Handles section, use the search box to enter part of the file or folder name. The results will show which processes are using the file. Check the Image and PID columns to identify the process. You can right-click the process and select End Process if necessary (be cautious when ending processes). Using Process Explorer Process Explorer is a free tool from Microsoft Sysinternals: Download and run Process Explorer as administrator. You can acquire Process Explorer using the following WingGet command: Winget install Microsoft.Sysinternals.ProcessExplorer In Process Explorer, Press Ctrl + F or go to Find > Find Handle or DLL. Type part of the file or folder name and click Search. The tool will list all processes currently using the file. Click an entry to highlight the process in the main window. You can right-click the handle and select Close Handle to release the file (use with caution). Using Command Line Tools openfiles: Run openfiles /query in Command Prompt (may require enabling with openfiles /local on and a restart). This shows which files are open and by which process. You’d have to enable the local on option before the file got locked of course. handle.exe: Download from Sysinternals. You can acquire Handle.exe with the following WinGet command: winget install Microsoft.Sysinternals.Handle Run handle.exe <filename> to list processes using the file.
