Screen Sharing Causes System Shutdown on Surface Pro

Dear Microsoft Teams Support,

We are encountering a persistent issue with one of our users involving Microsoft Teams on a Microsoft Surface Pro 2 device. Each time she attempts to initiate screen sharing, the computer abruptly shuts down.

We have already performed extensive troubleshooting, including:

• Verified that all drivers are up to date.
• Closed all background applications before attempting screen sharing.
• Updated Microsoft Teams to the latest version.
• Cleared the Teams cache.
• Attempted both repair and reset of Teams via Windows Settings.
• Ran System File Checker (SFC) and DISM scans, both of which reported no issues.
• Uninstalled Teams and downloaded the latest installer, but reinstallation fails.

Despite these efforts, the issue remains unresolved. We would appreciate your guidance on further steps or escalation to resolve this problem.

Thank you for your support.