Call Queues and Auto attendants
Hi, I have a few different posts but wanted to create a new one for this. We are trying to figure out if we need to use call queues and auto attendants for what we need. Basically, our main office# is tied to a user account with a phone system license, and we are trying to set it up so that when someone calls our main #, and reception doesn't pick it up, it forwards to a call group after 10 seconds, and then if no one picks up, then go to voicemail. I see no way to do this in the user's desktop client. I do see a way to ring call group and reception at the SAME TIME and then go to voicemail, but that doesn't work as the users in the call group obviously get annoyed getting all of reception's calls. Secondly, calls going to the reception line are also going to the call group after hours on their mobile phones since they are logged into Teams there as well, another annoyance. I think there are ways to mute this in some way in the mobile Teams client but its such a pain. Few considerations: Reception HAS to be able to pick up calls when it rings...the outside caller should not need to press 1 for Sales, 2 for IT, or 0 for operator or anything; calls should go directly to reception. We would like the business hours for the call group etc. to be between 7am-7pm EST, and then all calls outside these hours go directly to a voicemail (reception or otherwise but should be an email as well if possible). How do we handle this? Thanks.
Guests users unable to access Teams when invited through Teams Admin centre
Issue: Adding invited (guest) user to teams through Teams Admin center seems to not work properly. When invited guest tries to login through web client or the desktop client he/she gets the following error: "You're not on Teams yet, but you can set it up for your organization." When checking the invited user's team member role in the Teams client, the invited (guest) user appears as Member. If user is invited by the team owner through the client, everything works as it should and the user appears as Guest. This picture below contains two (guest) users. Linda is invited through Teams Admin center and another one is invited from the Teams Client. Linda's role is falsely showing Member. Linda is showing as Guest in the Teams Admin center and in the Powershell queries. Workaround until this problem is solved is to invite external (guest) users to the team through the Teams client instead of Teams Admin center. ------------------------------------------------------------------------------------------------- The issue is quite similar as described in this post: https://techcommunity.microsoft.com/t5/microsoft-teams/adding-invited-guest-user-to-teams-seems-to-not-work-properly/m-p/323587#M24367
Users not showing up in teams admin center
I know this is pretty common but mine is different. I sync my AD with AD Connect to Azure. I use 2 UPNs inside internal active directory. domain1.com and domain2.com both work and sync to my tenant account. I show all users in the office365 admin. I can assign licenses, user other apps like sharepoint, exchange on prem (no hybrid) My domain1.com which happens to be the default tenant domain all the users show up in Teams Admin. domain2.com they dont. The only way I can find them is go to the dashboard and do a search. The search doesnt find them in the user section. Because I can not see them I cant toggle off settings on the accounts like audio conferencing etc so im stuck Any ideas?
Unlicensed users in Teams Admin Center
We are currently migrating from Skype for Business O-Premises to Online and then to Teams. We have moved all current/active users to Skype for Business Online and will soon move to Teams Only but one thing that is confusing me...when i log in to the Teams Admin Center I can find one user that isn't suppose to show up there. It says that the user is still On-Premises, which is correct as it has not migrated and will not be, but, what is confusing me is that this user even shows up as a user under Users as this user has no license what so ever and log-in is blocked for the user. Can someone please explain to how this is possible and how to remove the user? Thanx!Teams Outlook contacts
Hi, we recently moved everyone to Teams but noticed that the Contacts under the 'Calls' tab is not syncing correctly to Outlook, from what I can tell, they are coming from the users mobile phone contacts after they installed Teams. We tested by adding a contact in Outlook but don't see it in Teams, which is a big issue! Also, the Calls - History, is that just the users call history? The call groups? The delegates? How does it work? Any ideas?
Orphaned Team is displayed in MS Teams
Hallo, I have a similar problem, as is described at Unable to Remove a (orphaned ?) Team from user interface I'm creating the Team from Outlook (Email -> Group -> New Group), ewerything OK. And then I decided to delete this Team, by deleting the Group / SharePoint / Team. So I've deleted the Group (through AAD Portal), then the SharePoint Site. I've permanently deleted the Group so as the SharePoint Site. The SharePoint Site I had to delete through Powershell, through GUI it was unable. And Yes, by creating / deleting, I was a little quick, I've booted the deletion quite fast after creation (maybe 5-10 min) I was expecting that this team will disappear from Teams Application by itself, but not... But now it's been several days and I'm stucked because the Team still exists, with General Chanel, to which I can add posts (cannot add new Chanel, not Documents, not Users), but I can't remove this Team from the user interface as I'm no more Owner of it, just Member. And of course, I can't see the Team through the admin interface, even from Powershell. I've been looking everywhere, GUI Central Administration, Teams, AAD, Exchange, through Powershell this same ewerywhere, but he is nowhere to see. Through link "Get team link" I got the Group GUID, then I tried to assign me as owner for this Team with the Idea first Owner, then delete, using PowerShell Add-TeamUser -GroupId "GUID" -User user@domain.com -Role Owner. Error: -------------------------- Add-TeamUser : Error occurred while executing Add-TeamUser Code: Request_ResourceNotFound Message: Resource 'GUID' does not exist or one of its queried reference-property objects are not present . InnerError: RequestId: ID DateTimeStamp: 2019-12-20T08:26:40 HttpStatusCode: Request_ResourceNotFound At line:1 char:1 + Add-TeamUser -GroupId GUID -User user ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Add-TeamUser], ApiException + FullyQualifiedErrorId : Microsoft.TeamsCmdlets.PowerShell.Custom.ErrorHandling.ApiException,Microsoft.TeamsCmdlets.PowerShell.Cus tom.AddTeamUser -------------------------- Any idea how to remove it? I've got all the admin rights, so no limit on a working solution. Thanks for Help
