Teams Room System
4 TopicsTeams Room - Enable noice cancellation
Hello! I am wondering if there is any way to enable noice cancellation by default in a Teams Room Device. I have tried to look in the Team Admin Portal but I can't fint any setting for that there. And ideas? Thanks in advance! Best regards,701Views0likes0CommentsPolycom Studio gets disconnected from HP Elite Slice - MTRs
Hi All! This is my first time posting here. I have been the Collaboration Admin for this enterprise for almost two years now, and I have been experiencing several issues with the MTRs, two of which are still recurrent. The first one is the Poly Studio USB Video Bar which stops being detected by the HP Elite Slice computers (currently the Microsoft Teams system host) The workaround for that issue was to unplug and plug the device again for it to be detected. Yet, the problem lies in a firmware version (was the conclusion after troubleshooting it with Microsoft and the Polycom engineering team). I upgraded the video bars to their latest firmware version that was known to function, but it now seems not to be mitigating the issue anymore. I experienced the HP Elite Slices stops detecting the Center of Room control touchscreen in other rooms, I have had a few like this, and the only fix I found is to connect it to a computer monitor, which makes it detect the touch panel again and send the correct signal to it and the FOR display signal on the computer monitor as designed. If this doesn’t solve the issue, the machine needs to be re-imaged. Any input on this would be of immense help and will be appreciated!2.2KViews0likes2CommentsTeams Room - meetings displayed on control panel
When scheduling one or more Teams meetings for a MTR in advance (let's say tomorrow) and properly booking the physical Room and the AV Resource - does the Control Panel (Crestron, in our case) not populate the displayed meeting list until 12am midnight the day of the meeting(s)? Just wanting clarification or confirmation, as I am unable to find documentation on this matter - and our Microsoft contact couldn't find any documentation on the matter either. Thank you in advance if you can shed some light on this...Solved1.8KViews0likes1CommentTeams Rooms Poly TC8 connection breaks when tapping "Join"
We manage 4 Poly X50/TC8 devices on two different tenants and different sites. Since last week, all devices that have had their Teams Rooms account logged off and on, experience the same issue. So this includes all newly configured devices. When tapping "Join" on the TC8, the device briefly gives a message saying it cannot connect, automatically rebuilds the Teams Rooms account connection, and breaks the pairing with the X50 through Teams (According to Poly X50 webui, there is no pairing issue, but Teams says it cannot find a device) After a few minutes the device is found and a pairing code can be entered. But, the same issue occurs when tapping "Join" again. The TC8 is therefore unusable. The only way to join a meeting is disconnecting the TC8 and clicking "Join" on the screen (USB mouse connected to the X50) Tests have been done without firewalls or anything between the device and the internet, but to no avail. Is anyone else experiencing this issue?Solved3.8KViews0likes3Comments