Microsoft Feedback Portal account issue
I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this? This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."Journey to Passwordless Authentication Might Include Some Bumps
Microsoft recommends passwordless authentication to help secure Microsoft 365 tenants. The latest is synced passkeys, something that apparently leads to “syncability,” whatever that might mean. In any case, after some struggles, I managed to enable synched passkeys for my iPhone and then started to consider how to remediate user accounts that are flagged with a high-risk (compromised) status when they can’t simply update their password. https://office365itpros.com/2025/12/04/passwordless-authentication/Challenges with New MFA and SSPR Policies: Need Guidance
I am currently transitioning our Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA) to the new Authentication Methods policy, moving away from legacy policies. However, the lack of clarity on which methods are compatible with both scenarios is quite frustrating, and I wonder if I might be missing something. Our goal is to exclusively use the Authenticator app and security keys for both MFA and SSPR, eliminating all other methods. Additionally, we want to maintain the requirement of two methods (Authenticator app and security key) for password changes. We are in the process of distributing security keys to all staff. The issue I’m encountering is that while Microsoft promotes this new portal as a unified solution for both MFA and SSPR, not all methods are supported across both. Specifically, the security key does not currently work for SSPR. If I am unable to use the security key for SSPR and must resort to a less secure second method, I would at least like to disable that less secure method for MFA. However, it seems there is no way to configure this in the policy. Am I on the right track here? I am aware that Authentication Strengths can be configured—perhaps this is where I should focus? Any advice or discussion would be greatly appreciated.
Lost mfa global admin can not login, no break glass account
No partner or another global admin or break glass account. Yes I know thats a mistake but just need mfa reset for the global admin account. Hi. I have been calling ms support for multiple days, on hold for hours at a time. I know the story about getting hold of the data protection team and there hold times. I can't login to my tenant to open a case since I lost my mfa, changed phones and the restore is not working. Already tried sspr and thats not working either, my backup email is not getting the pin. Anyone as MS that can help open a case vs being on hold for days at a time. txs M
Problem z zalogowaniem się no nowym telefonie z maila firmowego
Dzień dobry , Mam problem , ponieważ wymieniłem swojego starego Iphona na nowszy model , i po przeniesieniu wszystkich danych na nowy telefon , ze starego Iphona usunąłem wszystkie dane i wyzerowałem go, jednak gdy chciałem zalogować się na nowym telefonie do aplikacji mailowej Outlook wyskoczyła mi informacja o zatwierdzeniu żądania logowania z numer "33". Nie mam możliwości potwierdzić tego numeru na starym telefonie ponieważ na starym telefonie już nic nie ma. Proszę o odpowiedź co w tej sytuacji mam zrobić ? P.S Próbowałem przez aplikacje Authenticator , logując się do aplikacji swoim prywatnym mailem i po zalogowaniu chciałem dodać konto służbowe jednak po raz kolejny wyskakuje informacja odnoście potwierdzenia logowania na urządeniu przenośnym ...
Password-less authentication with using One-time passcode from Microsoft Authenticator App.
Recently one of my users was in Internet restricted zone and when he tried to sign-in with Password less method, He didn't get the code due to no internet in mobile and in addition to this, he forgot the user sign-in password. Is there any method or way to setup that we can be able to sign-in with using the 6-digit Microsoft Authenticator App Code instead of the push notification and password.
FIDO2 enabled user receive "Protect your account"
We are having issues in two different scenarios with Azure MFA for users who use FIDO2 exclusively. It seems, any settings somehow still require Microsoft Authenticator. First scenario: Registering FIDO2 after the 14 days grace period When a user is created in Azure (either directly or on-prem sync, no difference here), the user has a 14 days grace period. During this period, configuring FIDO2 works flawlessly using a Temporary Access Pass (TAP). After the 14 days, the user logs in using the provided TAP to https://aka.ms/mysecurityinfo, starts the "Add sign in method", follows the steps for the FIDO2 key, once the key is confirmed and the user is redirected back to mysecurityinfo, Azure prompts for a "Additional information is required" and requires the user to register the Microsoft Authenticator app first. The only logs we see is that the user interrupted the MFA setup. We tried several browsers, normal or incognito mode, different users, nothing prevented this, except for configuring MS Authenticator first, then configuring FIDO2 afterwards. We deleted the MS Authenticator app for these users as it was only a workaround. Now these users seem to face the second scenario below. Second scenario: FIDO2 sign in prompts for a "Protect your account" - skippable for 14 days Users are able to sign in using the FIDO2, and immediately after, they are prompted a "Protect your account" window, which asks them to configure MS Authenticator again. They have the option to skip this for 14 times (not days). If we check the user's sign in logs, it shows Failure for the user satisfying the Conditional Access requiring MFA, which is rather unexpected because the user does in fact manage to sign in using the FIDO2 security key, and is able to access the resources when skipping the "Protect your account" request. We thought it may be App specific, but finally the users face this issue with different apps (Workday, Concur, MS Teams...) After asking Google, many articles point out this is related to Security Defaults. This is not our case, as we are using https://learn.microsoft.com/en-us/microsoft-365/business-premium/m365bp-turn-on-mfa?view=o365-worldwide&tabs=condit. The Conditional Access (CA) is enforcing an MFA of a custom Authentication Strength which includes the FIDO2 as one of the accepted options. The per-user MFA settings are configured to be Disabled for the affected users, as it is already enforced by the CA. The only setting that we have not modified yet is the Multifactor authentication registration policy which is set to Enabled - we cannot customise this as we have only P1 license (and we cannot find information if disabling this would later prevent us from enabling it afterwards due to missing license). As mentioned at the beginning, it seems there is somewhere a setting that expects everybody to use MS Authenticator for MFA regardless of what we configure, except if we disable MFA altogether (not gonna happen). Are there any other settings we should check or review or we can test? Thanks in advance.
