New features for Organizational Auto Attendant now available for Preview!
New Features Available for Cloud PBX Organizational Auto Attendant! There are two new features that have been enabled for your tenant. Try them out and submit any feedback to make this product even better! Business Hours: Allows specific call handling options for calls arriving during and after Business Hours and defining your organization’s Business Hours. Speech Recognition: Extends the Dial by Name functionality to leverage a caller’s Speech to traverse options. Next Steps If you haven’t already, enable Org AA for your tenant. Encourage users to start using your Org AA number! Configure Business Hours to support your organizational needs. Speech Recognition is enabled by default for supported languages. Getting Started Please download and follow the steps in the document found in the My Activities -> Downloads section once you have signed in of www.skypepreview.com. Known Issues There are a few known issues, which are currently being worked on: Not all US states currently have service numbers available to acquire. If you have users that are on-premises, the Auto Attendant directory search will return them in the results but the call transfer will fail. Support Throughout the Skype for Business Preview program, you will be able to get support on the features that you are trying out. To get support, please start your service request online in the Office 365 admin center. Note: When submitting a service request, you must select Skype for Business Preview and then the relevant product in the dropdown to ensure your ticket is routed accurately. Please note that support engineers are available to provide support from Monday – Friday between the hours of 6 AM – 9 PM EST. Requests outside of those hours will be triaged the following day. For more information on how to get support, please visit our portal: http://www.skypepreview.com. Feedback If you have any feedback on the product (improvements or changes), please submit to http://aka.ms/sfbfeedback. Nishanth Nadarajahfeedback on org auto attendant: what is there is excellent
I just wanted to say our setup experience for the functionality that is currently on org aa is excellent! Love seeing org aa coming to life. Some more nuanced feedback: -there are text to speech engines that make voices much more natural sounding than what org aa does. See http://www.acapela-group.com/ (Sharon English voice) for example. from our feedback from customers who are implementing cloud PBX in smb there are several features which are really key to org aa being useful: -Menu Options (Press 1 for Sales, 2 for Service etc) -Extension Dialing (that a caller can just dial an extension when they hear the aa menu) -Business hours I'm sure our "needed" features are coming in the next wave (is there a time frame when that is?), so great on what is already out in the Preview. Great progress! ps-when should we expect Call Queues Preview?
