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New features for Organizational Auto Attendant now available for Preview!
New Features Available for Cloud PBX Organizational Auto Attendant!
There are two new features that have been enabled for your tenant. Try them out and submit any feedback to make this product even better!
- Business Hours: Allows specific call handling options for calls arriving during and after Business Hours and defining your organization’s Business Hours.
- Speech Recognition: Extends the Dial by Name functionality to leverage a caller’s Speech to traverse options.
Next Steps
- If you haven’t already, enable Org AA for your tenant.
- Encourage users to start using your Org AA number!
- Configure Business Hours to support your organizational needs.
- Speech Recognition is enabled by default for supported languages.
Getting Started
Please download and follow the steps in the document found in the My Activities -> Downloads section once you have signed in of www.skypepreview.com.
Known Issues
There are a few known issues, which are currently being worked on:
- Not all US states currently have service numbers available to acquire.
- If you have users that are on-premises, the Auto Attendant directory search will return them in the results but the call transfer will fail.
Support
Throughout the Skype for Business Preview program, you will be able to get support on the features that you are trying out. To get support, please start your service request online in the Office 365 admin center.
Note: When submitting a service request, you must select Skype for Business Preview and then the relevant product in the dropdown to ensure your ticket is routed accurately.
Please note that support engineers are available to provide support from Monday – Friday between the hours of 6 AM – 9 PM EST. Requests outside of those hours will be triaged the following day.
For more information on how to get support, please visit our portal: http://www.skypepreview.com.
Feedback
If you have any feedback on the product (improvements or changes), please submit to http://aka.ms/sfbfeedback.