Indirect
54 TopicsMicrosoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239SolvedRequirement: Users with administrative roles in the customer tenants must use MFA
I have 4 customers who are showing as not meeting this requirement, I know one of the 4 that we're working with the customer to resolve but the other 3 I cannot for the life of me locate. The majority of our customers we are the sole admin so they are easy but when I click on Insights I get: No. of Admins with MFA enabled. No of Users With MFA Enabled. No of Users (this appears to includ blocked\disabled and maybe guests?) I can't actually tell which tenant has an Admin with MFA not enabled from this data if they have more than one user with a privlidged role. So I created a spreadsheet and went through each tenant and within Entra I looked at their Identity Security Score and one of the requirements within their score is: Ensure multifactor authentication is enabled for all users in administrative roles And besides the one customer I know of who has an 8/10 score, all my other customers have a 10/10 score. I've gone through each customer that I am aware of that could have more than one user with an admin role and any that were transferred to us from another CSP and looked at the Role assignments in Entra and I just cannot locate these remaining 3. I'm stuck at at an overall Security Score of 71.43% becuase i can't get any of the 20 points for this requirements until its 100% complete. What we really need is an additional column in the insights "No. of Admins" so we can at least identify the offending clients as without GDAP access to the customer I would not be able to look at any of the Role assignments or the tenant Identity Security Score and not even be aware of who is bringing me undone with the information provided. I'm going to go through ALL customers again for the third time looking at role assignments for any that might have been missed on the first 2 passes I did, I might even get someone other than me to do it with fresh eyes but its pretty easy to locate as you can sort by the No. of Users assigned to the role so I can't see how I've missed it. We really just need the tools to manage and audit ourselves e.g. that extra column, would make this a < 5 minute job to audit ourselves against this requirement and also I do beleive in this requirement is an important one, i'm not against it, it just needs to be managable\maintainable.SolvedExplore Dynamics 365 Business Central Digital Event
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In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it?NEW! Microsoft 365 Customer Self-Serve Template for CSP partners
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Hi, I’m a distributor and noticed that there has been an update to the One-Page CSP Improvements Campaign – Authorizations One Pager. Previously, the document specified that a security score above 80 was required. However, I noticed that this requirement is no longer mentioned in the latest version I downloaded. Could you please confirm whether this criterion still applies, or if the only current prerequisites are as follows: Multi-Factor Authentication (MFA) must be enabled for all administrative users in the CSP tenant. A security contact must be designated within Partner Center. Security alerts must be responded to within 24 hours or less (not applicable to indirect reseller partners) I would appreciate your clarification on this matter. Ref https://learn.microsoft.com/en-us/partner-center/security/security-requirements i See On Update Partner Center Have New Tag Topic Mandatory requirements Or actually, just do this and it will pass the requirements section. New One Page Remark : When I click Details, I can't open the file at all Azure Information Protection Even though I signed in with an account Partner to view PDF, I can't open Give message Not Have Permission the file. Please help. Old One PageLevel Up CSP | Accelerate with Microsoft 365 Copilot and agents Sales & Technical bootcamps
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