Indirect reseller

65 Topics

Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
Solved
RedWindow
Jun 07, 2024 Place Cloud Solution Provider (CSP) partners
7.4KViews
7likes
34Comments
Updated MPA - Extended Term & Opt Out Explanation
Dear community, We are an Indirect Provider in CSP and we have been reviewing the updated version of the MPA that is available for review in Partner Center. As we were reading it, we saw a new clause. more specifically clause 8 (g) in page 43 that describes that and I quote "Extended Term for Expiring Subscriptions. If a Software Subscription or seat-based OLS Subscription is not renewed at the end of the subscription term, access to the applicable Software or OLS will continue following expiration for 30 days and may continue thereafter for successive one-month periods until cancelled (“Extended Term”). Microsoft reserves the right to invoice Company for the Extended Term at the then-current published price for a monthly subscription plus a three (3) percent uplift. If it does, Microsoft will provide Company with an opportunity to opt out of the Extended Term prior to the expiration date and request instead that the applicable Subscription either be renewed automatically or disabled immediately upon expiration. Company will have 90 days to extract Customer Data from a disabled account, but the Subscription cannot be reactivated." Following the above new clause, could please help us understand the following two questions: Does the "Extended Term" as described above include the 30 first days after the expiration of a subscription or not? Could you please enlighten us on the way that this "opt out opportunity" will be systematically implemented? How will we be able to utilize this opportunity for our partners/indirect resellers? Kindly asking for your significant help on these points as it is critical for our business decisions to avoid unforeseen costs for our partners. Thank you in advance, Nick
Solved
nick_Anag
Apr 10, 2025 Place Cloud Solution Provider (CSP) partners
771Views
6likes
8Comments
i have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.
namlovely201180
Jul 04, 2025 Place Cloud Solution Provider (CSP) partners
873Views
3likes
19Comments
Requirement: Users with administrative roles in the customer tenants must use MFA
I have 4 customers who are showing as not meeting this requirement, I know one of the 4 that we're working with the customer to resolve but the other 3 I cannot for the life of me locate. The majority of our customers we are the sole admin so they are easy but when I click on Insights I get: No. of Admins with MFA enabled. No of Users With MFA Enabled. No of Users (this appears to includ blocked\disabled and maybe guests?) I can't actually tell which tenant has an Admin with MFA not enabled from this data if they have more than one user with a privlidged role. So I created a spreadsheet and went through each tenant and within Entra I looked at their Identity Security Score and one of the requirements within their score is: Ensure multifactor authentication is enabled for all users in administrative roles And besides the one customer I know of who has an 8/10 score, all my other customers have a 10/10 score. I've gone through each customer that I am aware of that could have more than one user with an admin role and any that were transferred to us from another CSP and looked at the Role assignments in Entra and I just cannot locate these remaining 3. I'm stuck at at an overall Security Score of 71.43% becuase i can't get any of the 20 points for this requirements until its 100% complete. What we really need is an additional column in the insights "No. of Admins" so we can at least identify the offending clients as without GDAP access to the customer I would not be able to look at any of the Role assignments or the tenant Identity Security Score and not even be aware of who is bringing me undone with the information provided. I'm going to go through ALL customers again for the third time looking at role assignments for any that might have been missed on the first 2 passes I did, I might even get someone other than me to do it with fresh eyes but its pretty easy to locate as you can sort by the No. of Users assigned to the role so I can't see how I've missed it. We really just need the tools to manage and audit ourselves e.g. that extra column, would make this a < 5 minute job to audit ourselves against this requirement and also I do beleive in this requirement is an important one, i'm not against it, it just needs to be managable\maintainable.
Solved
Greg-Mega
May 21, 2025 Place Cloud Solution Provider (CSP) partners
517Views
3likes
10Comments
Explore Dynamics 365 Business Central Digital Event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Register today
Angela_Modern_Work
Feb 11, 2025 Place Cloud Solution Provider (CSP) partners
112Views
3likes
0Comments
NEW! Microsoft 365 Customer Self-Serve Template for CSP partners
We’re excited to share the Microsoft 365 Customer Self-Serve Template to support your self-serve capabilities and insights for optimizing the commerce experience. Today, online buying is the norm, and customers are increasingly looking for one-stop shopping with a self-serve experience that’s fast, convenient, and on demand. The Customer Self-Serve Template gives you the tools to offer a seamless self-serve experience, streamlining the customer journey. Whether you leverage the content for new customer acquisition or for customer expansion, this quick-start guide will help you optimize the customer purchasing and provisioning process. With your self-serve capabilities in place, customers can easily choose, pay for, and auto-provision users on Microsoft 365 without manual partner interaction. Download the Customer Self-Serve Template to get started
Angela_Modern_Work
Aug 05, 2024 Place Cloud Solution Provider (CSP) partners
2.2KViews
3likes
8Comments
New FY26 incentive guidelines
Hope someone can share some insights on this, as Microsoft is publishing conflicting messages. Starting October, Microsoft will change the incentive requirements for partners. In the announcement it is stated that partners will earn incentives if they have 25 points in EACH solution area. Source: May 2025 announcements - Partner Center announcements | Microsoft Learn In other presentations published, it stated 25 points in a SPECIFIC solutions area. Source: Microsoft Commerce Incentive Resources Conflicting messages from Microsoft, so which is it? The nuance is a big difference for partners. I'd assume the latter is correct. Also note that the incentives will be split further between solution areas. And note the increased thresholds for Direct Bill partners. Cheers, Martijn
Solved
MartijnElfers
May 14, 2025 Place Cloud Solution Provider (CSP) partners
6KViews
2likes
18Comments
CSP relationship scenarios
In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it?
geekceo
May 08, 2025 Place Cloud Solution Provider (CSP) partners
564Views
2likes
6Comments
NEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Pre and post sales, IT admins and technical staff Register at http://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
Angela_Modern_Work
Jul 26, 2024 Place Cloud Solution Provider (CSP) partners
2.2KViews
2likes
0Comments
Upcoming Teams Live Webinars | Teams Phone, Teams Premium, devices and more!
As we enter the new year, join us in 2024 while we delve into the world of Microsoft Teams and discover how it can revolutionize communication and collaboration for Small and Medium-sized Businesses (SMBs). Whether you're a Microsoft partner, business owner, IT professional, or someone interested in enhancing your team's productivity, these webinars are tailored to help you unlock the potential of Microsoft Teams. Register and gain insights into Microsoft Teams (Phone, Premium, Devices, etc.) capabilities, connect with industry experts and get answers to your questions. Get more webinar details on topics with registration information below: Januaryhttps://df.events.teams.microsoft.com/event/76d7ba6f-16a4-4f73-bd19-6948c31a9e35@72f988bf-86f1-41af-91ab-2d7cd011db47 January https://df.events.teams.microsoft.com/event/12672c18-ba14-49dc-be5a-540dbfc8bdb1@72f988bf-86f1-41af-91ab-2d7cd011db47 January https://df.events.teams.microsoft.com/event/50c1afd8-5fe0-4113-9caf-ac6c6c79f6d6@72f988bf-86f1-41af-91ab-2d7cd011db47 January https://df.events.teams.microsoft.com/event/173f2569-7a99-48f9-b63c-8bd2570d73d1@72f988bf-86f1-41af-91ab-2d7cd011db47
Angela_Consultant
Dec 04, 2023 Place Cloud Solution Provider (CSP) partners
590Views
2likes
0Comments