Indirect

60 Topics

ICYMI: Drive Microsoft 365 renewals and upgrades ahead of pricing and packaging updates
We recently announced that in 2026, we’re expanding the availability of security and management capabilities to the commercial Microsoft 365 suites. Along with these added features, there will also be a global price update to these suites across all purchasing channels effective July 1, 2026. Continue reading blog here Be sure to follow the Partner news blog for all partner related announcements!
JillArmourMicrosoft
Dec 05, 2025 Place Cloud Solution Provider (CSP) partners
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Azure migration from Old Company that filed Bankruptcy
Hey everyone! We have a unique situation with a customer regarding Azure tenant/workloads. The customer has purchased a company that went bankrupt a few months back, and have inherited their assets which includes a SaaS product hosted on Azure. Microsoft has been sending them invoices for the outstanding balance of the Azure consumption under the old company which is still hosting the application (with active customers). Now they need to move to a new tenant under their name - which is where we are helping them, but they want to find out if we transfer this workload to the new tenant, will the balance be attached to the new company (even though we have paperwork that they have purchased the company)? They are considering moving away to GCP or AWS if it is attached, but we are trying to get them to stay on Azure. We haven't been able to get a straight answer from anywhere. We also want to make sure their application doesn't go down in the event MS decides to shut it off. Can someone guide us in the right direction to someone that can help us - the correct billing/legal/AR dept at MS to get the right answer? Your help is appreciated!
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Abhi_Ahuja
Nov 12, 2025 Place Cloud Solution Provider (CSP) partners
174Views
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GDAP after Direct to Indirect Transfer
Will Direct partners become Indirect resellers and move their customers to Indirect, will they need to reestablish GDAP rights?
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SusanGuy56
Nov 12, 2025 Place Cloud Solution Provider (CSP) partners
245Views
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What is the impact on GDAP when moving from Direct to Indirect?
When a Direct partner becomes an Indirect Reseller and associates with a Distributor, will they have to reestablish GDAP rights with existing customers once the subscriptions are transferred to the reseller account?
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SusanGuy56
Nov 07, 2025 Place Cloud Solution Provider (CSP) partners
166Views
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5Comments
Certification requirement to sell and implement MS Dynamics 365
Hi All, We have recently become MS partner and enrolled into the Microsoft AI Cloud Partner Program. We are curious to understand what are the minimum requirements in case we want to sell and implement Dynamic 365 CRM modules. Like number of and variety of certifications to be done. If there is a link of a page containing this information please share the same. Thanks & Regards Abhishek Raghav
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Raghavabhi
Oct 29, 2025 Place Cloud Solution Provider (CSP) partners
301Views
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12Comments
NEW! Microsoft 365 Customer Self-Serve Template for CSP partners
We’re excited to share the Microsoft 365 Customer Self-Serve Template to support your self-serve capabilities and insights for optimizing the commerce experience. Today, online buying is the norm, and customers are increasingly looking for one-stop shopping with a self-serve experience that’s fast, convenient, and on demand. The Customer Self-Serve Template gives you the tools to offer a seamless self-serve experience, streamlining the customer journey. Whether you leverage the content for new customer acquisition or for customer expansion, this quick-start guide will help you optimize the customer purchasing and provisioning process. With your self-serve capabilities in place, customers can easily choose, pay for, and auto-provision users on Microsoft 365 without manual partner interaction. Download the Customer Self-Serve Template to get started
Angela_Modern_Work
Sep 30, 2025 Place Cloud Solution Provider (CSP) partners
2.3KViews
3likes
8Comments
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
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RedWindow
Sep 24, 2025 Place Cloud Solution Provider (CSP) partners
7.9KViews
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34Comments
CSP Indirect Reseller Status Deactivated – Guidance Needed
Hello, In Partner Center, our CSP Indirect Reseller status is currently showing as Deactivated. Because of this, we are unable to manage customers or subscriptions. I would like to know: What are the common reasons this Deactivation occurs? What corrective actions are typically required to reactivate the reseller status? Should this be handled directly with Microsoft Partner Support, or escalated through the assigned indirect provider? Any guidance or best practices from the community would be very helpful. Thank you.
Faizan23
Sep 24, 2025 Place Cloud Solution Provider (CSP) partners
91Views
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2Comments
Requirements to transact with indirect CSP in another region
Hi, We're a direct CSP partner in Europe and the CEE regions and we mainly transact in Business Applications (BC, FO and CRM). We've started getting more business in Latin America and until now we've handled it the old-fashionde way, with on-prem licensing, hosting on Azure VMs etc. We're exploring how to move away from this in this region and sell SaaS Biz Apps through CSP. I'm trying to understand the requirements to work with an indirect provider in this region, and mainly - is there any Microsoft requirement that we have a legal entity in that same region (Latin America)? Or we can transact with them through the same entities in Europe that have the direct CSP relationship? Any help is appreciated!
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martinsirashki
Sep 09, 2025 Place Cloud Solution Provider (CSP) partners
1.5KViews
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5Comments
Admin Agent role is missing in MS Partner Center
Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center. So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center? Thanks in advance.
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NisChristiansen
Jun 17, 2025 Place Cloud Solution Provider (CSP) partners
4.2KViews
1like
5Comments