CSP

143 Topics

Annual/monthly price increase per 1st of April 2025
Hi Microsoft, Besides the discussion on the price increase itself: November 2024 announcements - Partner Center announcements | Microsoft Learn I'm wondering how this "standardizing the billing structure" works for triannual subscriptions. The post only states that Annual subscriptions with Monthly payment term will undergo a +5% price increase. But how will this affect multi-year subscriptions? Eg. Triannual subscription with annual payment term. Cheers, Martijn
MartijnElfers
Nov 12, 2024 Place Cloud Solution Provider (CSP) partners
22KViews
2likes
9Comments
when New SKU Microsoft 365 copilot SKU CSP ?
Hi Right now my customers are very interested. I would like to know when GA SKUs are available to order. Will there be an update on this matter? thank you
namlovely201180
Nov 01, 2023 Place Cloud Solution Provider (CSP) partners
7KViews
1like
6Comments
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
Solved
RedWindow
Jun 07, 2024 Place Cloud Solution Provider (CSP) partners
6.6KViews
7likes
32Comments
New FY26 incentive guidelines
Hope someone can share some insights on this, as Microsoft is publishing conflicting messages. Starting October, Microsoft will change the incentive requirements for partners. In the announcement it is stated that partners will earn incentives if they have 25 points in EACH solution area. Source: May 2025 announcements - Partner Center announcements | Microsoft Learn In other presentations published, it stated 25 points in a SPECIFIC solutions area. Source: Microsoft Commerce Incentive Resources Conflicting messages from Microsoft, so which is it? The nuance is a big difference for partners. I'd assume the latter is correct. Also note that the incentives will be split further between solution areas. And note the increased thresholds for Direct Bill partners. Cheers, Martijn
Solved
MartijnElfers
May 14, 2025 Place Cloud Solution Provider (CSP) partners
5.2KViews
2likes
18Comments
Enterprise Agreement enablement
Hello, We are currently part of the CSP program and I am trying to find out how to be able to transact Enterprise Agreements for a large customer. It seems that we need to become LAR (Large Account Resellers). If that's the case, how can we become a LAR? Thank you very much in advance.
Mmk2118
May 22, 2023 Place Cloud Solution Provider (CSP) partners
4.7KViews
1like
16Comments
Windows Server Datacenter 2022 Server Subscription
Hi My Indirect Reseller have a case like below: 1. End customer have a plan to move their VMs (10 Windows Server VMs, running on 1 physical server - 2 Processors @10 Cores) to Azure around January 2024, but they must upgrade their OS Version for all 10 VMs to Windows Server 2022 on June 2023. 2. We have plan to subscribe Windows Server 2022 Datacenter Server Subscription - 24 Core Licenses - 1Y on June 2023 (Windows Server 2022 Datacenter - 8 Core License Pack x 3). 3. When the time come to migrate to Azure, we will create 10 VMs Windows Server Standard, how to utilize the Windows Server Datacenter 2022 Server Subscription license as Azure Hybrid Benefit? since we only have 24 Core Licenses Windows Server Datacenter Server Subscription. Thank You
Solved
eulerzzzz
May 25, 2023 Place Cloud Solution Provider (CSP) partners
4KViews
0likes
5Comments
Admin Agent role is missing in MS Partner Center
Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center. So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center? Thanks in advance.
Solved
NisChristiansen
Aug 03, 2023 Place Cloud Solution Provider (CSP) partners
3.8KViews
1like
5Comments
Accessing Intune Admin Portal with GDAP
I have set up a GDAP relationship with a customer and I get an error when I try to access the Intune Admin Portal. The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Intune_DeviceSettings Resource: manageddesktop Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Intune_DeviceSettings' because the user account is not a member of tenant 'GUID'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'https://sts.windows.net/GUID' does not exist in tenant 'CUSTOMER NAME' and cannot access the application '5926fc8e-304e-4f59-8bed-58ca97cc39a4'(Microsoft Intune portal extension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. I have assigned the required role to the security group. Am I missing something?
ArturGawrych
May 12, 2023 Place Cloud Solution Provider (CSP) partners
3.7KViews
1like
4Comments
Microsoft 365 Copilot in CSP
Hi, after the removal of the 300-seat requirement and now being available also for SMBs, the announcement also mentioned that Copilot is now also available through CSP partners (see https://www.microsoft.com/en-us/microsoft-365/blog/2024/01/15/expanding-copilot-for-microsoft-365-to-businesses-of-all-sizes/ and https://blogs.partner.microsoft.com/partner/announcing-copilot-in-csp/). But I can't find the SKU on the pricing list (at least the one for Spain) for February or March. Is this already available for selling through CSPs?
Solved
davidjrh
Feb 02, 2024 Place Cloud Solution Provider (CSP) partners
3.6KViews
1like
5Comments
Microsoft taking away a customer
Hi, a client of mine was approached by Microsoft and is about to sign them up directly via an Enterprise Agreement. We have had this client for over 2 years and they have licenses with us through CSP. Is that common? Microsoft simply signing up a partner’s customer?
Solved
Mmk2118
May 16, 2023 Place Cloud Solution Provider (CSP) partners
3.3KViews
1like
14Comments