Use authenticated user email automatically
How can I make it so that when bookings is limited to users in my organization it automatically uses their email address instead of having an entry field for email? I have users who are entering their personal email in the email field which is causing issues with follow up emails, online meeting invites, etc. This should happen automatically for logged in users.
Rescheduling with a different staff member removes the Teams meeting link
Hello, we have been experiencing the following issue: Service setting: "1:1", "Assign any of your selected staff for an appointment." A customer initially books a meeting with Staff A, and everything proceeds smoothly. However, if the customer reschedules to a time slot where Staff A is unavailable, resulting in Staff B being assigned, neither Staff B nor the customer receive a meeting link. Is anyone else experiencing the same issue? Is someone working on a fix, and how have you been dealing with it? Thank you
Staff not displaying on email notification
Hello, Just noticed this on Monday, but several users are reporting that when someone books time with them the email notification no longer displays the staff name of who go the booking. Has anyone else experienced this and what the fix is? Its happening on multiple booking pages. Thank you!Problem with Bookings - calendars are gone from my profile, yet they're still active online
I am a teacher - I created multiple booking calendars for classes I teach, for the purpose of setting up meetings with students. When I last logged into Bookings, I tried to "Open" one of my calendars (to make some changes in the backend about my availability), however I was met with the message "We can't find any booking calendars". All of my booking calendars are gone. Nothing, but the calendar I most recently made is accessible in Bookings. However, oddly, my calendars still remain active online. So the problem is that I now don't have backend access to make changes to the calendar, I can't even delete them if I wanted too, but yet they remain live for students. Basically, I can no longer update the bookings pages I created. Any ideas on how to fix this? Here is the error message I receive: Even as I just open the search bar (without actually typing anything to search for), I get the "We can't find any booking calendars" message... Yet, here is an active link to the calendar, which I created: https://outlook.office365.com/owa/calendar/FINEINDG216@uofwaterloo.onmicrosoft.com/bookings/
Permissions and Reports
I feel like I can't get anything to work with Microsoft Bookings. Nobody in my organization can see the calendar I created except me. I tried adding someone as a staff member. That didn't work. I tried adding them as an administrator. That didn't work either. I tried sharing my calendar. They can now see my personal calendar but they still can't see Bookings. I tried downloading a report for them, to show them who had signed up for a Booking. I put in the date range as requested and the report came back with the columns of the report but none of the people signed up for the event or their contact information. Ultimately, I had to go in and manually create a report from the information displayed on the screen and even that was a challenge because it would hide the phone number when I tried to do a split screen on my computer. Ultimately I had to tab back and forth between Bookings and Excel to enter the information in. Anyone else having these problems? How do you resolve them? Help!
Updates in the confirmation emails
A few of our customers have noted this week that the confirmation emails that are sent when a booking is made have been updated. One new change is that the details from the "custom fields" have finally been added to the confirmation email which is a feature that would be really useful for our customers. The problem is that this feature doesn't seem to work as expected. Our customers are receiving emails with the first options from each of the drop-down boxes instead of the options that they selected when making a booking. This leads to confusion for the customer about what exactly they have booked. This is obviously not a good user experience and since I can't find any documentation about this change I presume it is still in some kind of testing phase. This problem doesn't affect the actual booking information which the customer still has access to if they push the button to rebook their appointment. But this has never been a very intuitive way for them to confirm these details which is why having it in the emails would be a great improvement to the program and the overall booking experience. Testing the booking service from a user point-of-view confirmed this bug earlier today but the problem doesn't seem to be consistent and after testing a few different scenarios the section with the "Custom Fields" (which is called "Your details") has disappeared again from the confirmation emails. This new section was notably in English whereas the rest of the confirmation email was in the language chosen for the booking page in the settings - if that helps to debug this problem? (As there have been problems caused by the language settings previously) I figured that my only solution at the moment was to add a note using the "Additional information for email confirmation" section to tell our customers that this is a bug and that it doesn't affect their booking. We have used Microsoft Bookings to deal with nearly 2000 bookings in just 8 months and it has completely changed the way we organise things. But changes within Microsoft Bookings like this without any documentation to say what has changed and when it changed can cause critical problems for the users of this program. Is there somewhere that the users of Microsoft Bookings can see a log of the changes being made so that we can know if a change is going to critically affect the way we are using this program? This isn't the first time this has happened either. For example the format for the confirmation emails seemed to completely change sometime in January 2022 without any documentation about this either and although the change was for the better it also meant that the instructions we were giving to our customers was completely wrong! We are reliant on using Microsoft Bookings for the service that we provide and having the custom fields in the email confirmations would really be helpful for our customers, many of whom make multiple bookings with different answers for the "custom fields" so it would help them to keep track of their own bookings so we're eager to have this update and I'm sure many others are in a similar position. But if a new feature is being rolled out that still has bugs in it then I think that maybe we should have the the option to opt out - at least until the problems are fixed.
Einbinden/Anzeigen mehrerer Kalender in Bookings
Hallo Community. Ich experimentiere gerade mit der MS-Bookings-Funktion und stoße an Grenzen. Grundsätzlich möchte ich Interessenten/Kunden die Terminbuchungsfunktion anbieten. Allerdings werden mir bei den Einstellungen unter "Kalender & Verfügbarkeit" nicht alle Einträge angezeigt, die auch in der Outlook-Terminübersicht enthalten sind. Angezeigt werden nur die Termine, die auch von dem Account angelegt wurden, der auch MS Bookings verwaltet. Nennen wir ihn "primären dienstlichen Account". Ich verwende mehrere Accounts bzw. Kalender: a) privater Kalender (separater Account, iCal): wird nicht synchronisiert, ich lade mein dienstliches ich über den primären dienstlichen Account ein und nehme an. Einträge werden unter Bookings jedoch nicht angezeigt. b) 3 dienstliche Kalender (jeweils separate Microsoft-Accounts, inklusive dem "primären dienstlichen"): sind als eigene Mail-/Kalender-Accounts in Outlook eingebunden und werden dort auch angezeigt. Allerdings nicht unter Bookings (Ausnahme eben der primäre dienstliche). Das Ganze Tool macht grundsätzlich ja nur Sinn, wenn alle Termine aus allen Accounts angezeigt werden. Ich freue mich auf einen Lösungsvorschlag. Danke vorab und beste Grüße, AdrianWrong date in all created appointments
When in Calendar view, if I click on an already created appointment to edit it, the start and end date of the appointment is always August 31, even if the appointment is set on a different date. This behavior started today, and it's happening in different browsers and operating systems.
