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elvof2025's avatar
elvof2025
Copper Contributor
Mar 11, 2025

Rescheduling with a different staff member removes the Teams meeting link

Hello, we have been experiencing the following issue: 

Service setting: "1:1", "Assign any of your selected staff for an appointment."

A customer initially books a meeting with Staff A, and everything proceeds smoothly. However, if the customer reschedules to a time slot where Staff A is unavailable, resulting in Staff B being assigned, neither Staff B nor the customer receive a meeting link.

Is anyone else experiencing the same issue? Is someone working on a fix, and how have you been dealing with it?

Thank you

  • jamieh's avatar
    jamieh
    Copper Contributor

    We are having the same issue. The way we have it set up will rotate through available people - so it will usually reschedule with someone new.

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