Rescheduling with a different staff member removes the Teams meeting link

Question

Hello, we have been experiencing the following issue:

Service setting: "1:1", "Assign any of your selected staff for an appointment."

A customer initially books a meeting with Staff A, and everything proceeds smoothly. However, if the customer reschedules to a time slot where Staff A is unavailable, resulting in Staff B being assigned, neither Staff B nor the customer receive a meeting link.

Is anyone else experiencing the same issue? Is someone working on a fix, and how have you been dealing with it?

Thank you

elliotatsurrey · Answer

We have the same - just for rescheduled meetings.&nbsp;As the customer the link is still in the Invitation but the Staff member's is missing.&nbsp;

tom_tarrant · Answer

I have the same issue .... just does not make sense... uhg

jamieh · Answer

We are having the same issue. The way we have it set up will rotate through available people - so it will usually reschedule with someone new.

my-rbarger · Answer

Same

rgbrown · Answer

+1, making running oral examinations for a large course of university students very frustrating

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Rescheduling with a different staff member removes the Teams meeting link

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