Forum Discussion
elvof2025
Mar 11, 2025Copper Contributor
Rescheduling with a different staff member removes the Teams meeting link
Hello, we have been experiencing the following issue:
Service setting: "1:1", "Assign any of your selected staff for an appointment."
A customer initially books a meeting with Staff A, and everything proceeds smoothly. However, if the customer reschedules to a time slot where Staff A is unavailable, resulting in Staff B being assigned, neither Staff B nor the customer receive a meeting link.
Is anyone else experiencing the same issue? Is someone working on a fix, and how have you been dealing with it?
Thank you
- my-rbargerCopper Contributor
Same
- jamiehCopper Contributor
We are having the same issue. The way we have it set up will rotate through available people - so it will usually reschedule with someone new.
- Tom_TarrantCopper Contributor
I have the same issue .... just does not make sense... uhg