Windows Live Custom Domains causes Entra account lockout
Hi everyone, we have an on-prem AD connected with EntraConnect to EntraID since about 3 years. We only sync users and groups, no password hash or anything else. Since a few days 4 (out of about 250) users are constantly being locked out due to failed login attempts on an Application called "Windows Live Custom Domains". All 4 users are locked out not at the same time but within 30 min to an hour. This happens multiple times a day. As far as I was able to investigate Windows Live Custom Domains is a service no longer offered by MS or has been replaced with something else. How am I able to find out where this failed login attempts come from? If someone could point me in the right direction I would be very happy. Thanks Daniel
Locked out from O365 admin account
Hi! I am locked out from my non-protif organizations O365 admin-account. When trying to login, it ask for the authenticator code, but my authenticator app tells me to login and to login it needs an authenticator code..... I cant contact the O365 support since I cannot login. I found a phone number and talked to some AI bot, but it could not understand when I said the domain name of our organization and shut me down after 3 attempts. So - I have no way to login and handle my organizations account. Can someone please advice how to solve this, or how to get in touch with an actual human being in O365 support???
Not able to logon office 365 account or change it
If I want to logon to my Office 365 account I have to enter my emailaddress. Its is an @.onmicrosoft.com account. Entering password is ok, but then I am have to verify my phone number. The last two digits are shown, but clicking on this phone number I am getting an error like: 399287. There is no way of resetting this. I already contacted helpdesk but they cannot solve this problem. I have a bussniess account and I need some help about this. Every time I want to reset or want to make a change the account I am stuck in this error screen (endless loop). Please help me.
MFA breakglass account recommendations?
Hi folks. Looking at the new Authentication Methods settings, and trying to consider the scenario where someone disables all of these methods by accident. We require MFA on all accounts (using the 'require MFA' param of Conditional Access). If these are all disabled, there's no MFA method available... Trying to think of ways around this, for that situation. Things I've considered - cert based auth, telephone auth, etc - all require the corresponding auth method to be enabled. How should this be handled?Escalation Inquiry: IP Logs Request for MS Account
Hello, I am seeking advice regarding a security issue with my Microsoft account. There were unauthorized login attempts on my account between May 23 and May 25, 2025. I submitted a ticket to Microsoft Privacy / Security Incident Response (SIR) regarding IP activity logs. My ticket was created on August 7, 2025 and escalated to the IP/SIR team on August 11, 2025. Since then, I have sent multiple follow-ups, but no response has been received. I also created a new ticket on September 17, 2025, but only received the automatic acknowledgment; no agent has contacted me. I am concerned because the logs are important for verifying my account security and ensuring no unauthorized access occurred. Could anyone advise typical processing times for IP activity requests or suggest ways to escalate this issue effectively? Thank you in advance for any guidance.
Cant access admin panel
Hi Everyone, I have done something really silly and I don't mind if I get a laugh or two, I have locked myself out of our two admin accounts due to both had 2FA on and the phone that the notifications went to sadly has been reformated without the person checking with me first, I have an E5 Licence but without being able to access the admin page I can't access support to get this resolved 😞 - I'm kind of stuck and at the moment even though we only have a few licenses (mix of E5and F3) Feeling really silly about this but if anyone has an idea of how I can resolve this I would be really grateful JoeEntra ID’s Keep Me Signed In Feature – Good or Bad?
The Entra ID Keep Me Signed In (KMSI) feature creates persistent authentication cookies to allow users to avoid sign-ins during browser sessions. Is this a good or bad thing and should Microsoft 365 tenants enable or disable KMSI. I think KMSI is fine in certain conditions and explain my logic in this article. Feel free to disagree! https://office365itpros.com/2025/09/17/kmsi-good-or-bad/Windows Hello for Business 0x80090010 NTE_PERM
Hi all, I'm encountering an issue with Windows Hello for Business on the latest version of Windows (July 2025 update). The setup process fails during initialisation, and no biometric or PIN options are being provisioned for the user. Environment: Windows version: 11 24H2 Enterprise (latest update) Deployment mode: Hybrid Cloud Trust Hybrid joined devices Symptoms: Users are prompted to set up WHfB but the process fails at the last step with error 0x80090010 Users who already have WHfB authentication methods created can successfully login Event ID 311 & 303 in the User Device Registration logs Screenshots: Troubleshooting so far: Unjoined and rejoined to Entra ID Granted modify permissions on folder in which NGC container would be created Rolled back to June 2025 update (this worked) So it seems like this is caused or related to the latest Windows Update, which is rather unfortunate for us as we are just beginning to rollout WHfB for our organisation. I'm posting here to raise awareness of the issue, if there is a more appropriate place to post then please suggest.What's the deal with Kerb3961?
Howdy, everyone! I wanted to write this blog post to discuss the new Kerb3961 library introduced in Windows Server 2025 / Windows 11 24H2. It is (hopefully) making encryption type (etype) usage within Kerberos much easier to anticipate and understand. Let's start with... What is Kerb3961? Kerb3961, named after RFC3961, is a refactor of the Kerberos cryptography engine in its own library. This library is now the authoritative source of: Etype selection Etype usage Etype management For the average IT administrator, the part that is going to be most interesting is #1. The Kerb3961 policy engine is what will authoritatively determine what etypes are available given different Kerberos key usage scenarios. Whereas in previous Windows releases, there were instances of hard coded etype usage due to technical limitations at the time of implementation. Kerb3961 still leverages existing Kerberos etype configuration group policy: Network security Configure encryption types allowed for Kerberos - Windows 10 | Microsoft Learn. However, it no longer honors the legacy registry key path of: HKEY_LOCAL_MACHINE\CurrentControlSet\Control\Lsa\Kerberos\Parameters REG_DWORD SupportedEncryptionTypes As a reminder, the group policy mentioned above is used to configure the supported encryption types for a machine account. The machine then propagates this information into Active Directory (AD) where it is stored in the msds-SupportedEncryptionType attribute for the account. It has no effect on non-etype related Kerberos settings such as those outlined in Registry entries about Kerberos protocol and Key Distribution Center (KDC) with the exception of the DefaultDomainSupportedEncTypes registry key. The biggest change is the reduction of hard-coded etype usage. We have heard the frustrations of customers who are trying to eliminate RC4 usage, and the seemingly unexplainable instances of RC4 usage with their environments. This new library removes these hard-coded dependencies and aggregates all those decisions into one place. With the goal of: More secure Kerberos operations by default More predictable Kerberos etype usage More stable etype additions More stable etype removals For example, if we had not done this refactor, the DES deprecation and on-going work towards RC4 deprecation would not be possible. Why did this need to happen? Kerberos was added to Windows in the early 2000's as a part of beginning the move away from NTLM and into modern cipher usage. Over these decades, there have been incredible strides in security hardening that the original developers could not have foreseen. As a result, some of the design decisions made during that initial implementation impacted our ability to reliably change the way Kerberos operates. This can be seen in things like: Kerberos changes for CVE-2022-37966 Kerberos changes for CVE-2022-37967 Additionally, with the long tail of code in this area and the etype that has been historically used, it had become a near impossibility to add or remove a cipher due to how the etypes were directly associated in Kerberos. What does this mean going forward? The Kerb3961 library has key implications going forward. The biggest one is the removal of hard-coded cipher usage and a stronger adherence to the administrators’ configured encryption types. The environment will operate as configured. Meaning IT administrators can have a high degree of confidence that their configurations will be honored. This increases the amount of knowledge required by administrators. Misconfigurations, previously hidden by loose adherence to the configured etypes, will now be exposed. For more information about Kerberos etype selection, refer to the Kerberos EType Calculator. What needs to be done? To configure an environment requires understanding what etypes are used within an environment. To help aid in this endeavor, we have improved Key Distribution Center (KDC) auditing. 4768(S, F) A Kerberos authentication ticket (TGT) was requested. - Windows 10 | Microsoft Learn 4769(S, F) A Kerberos service ticket was requested. - Windows 10 | Microsoft Learn We have also published two PowerShell helper scripts that leverage these new events. The goal of these scripts is to allow for easier identification of both etype usage and account key availability. These scripts are published on the Microsoft Kerberos-Crypto GitHub repository, where, going forward, we will be using scripts and information published there to better interface with the community. We acknowledge that substantial changes can introduce regressions and friction points for those with mature environments. It is our goal to allow for a smooth adoption of these new features and prevent any unnecessary pain for our already overworked and under-appreciated system administrators. Please be sure to leverage Feedback Hub to share your experiences with us. If you would like to see any of these features early, we highly recommend leveraging the Windows Insider Program and opting into Continuous Innovation and sharing feedback directly with the development team. We understand that this can be challenging, and Microsoft is committed to ensuring that the knowledge needed to make an informed decision about what is right for your environment.Profile photo component adds unwanted overlay
Component https://myaccount.microsoft.com Run command: ms-settings:yourinfo Environment Profile picture uploaded through https://myaccount.microsoft.com Profile picture uploaded through Run command (WIN+R): ms-settings:yourinfo Retrieved via Microsoft Graph SDK / Graph REST API endpoint /v1.0/me/photos/$value Steps to Reproduce Go to https://myaccount.microsoft.com. Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The component renders an overlay (e.g., presence badge/ring/branding) on top of the photo, altering the image. Impact Users see altered profile photos, leading to inconsistencies with expectations. Breaks brand/UX design guidelines that rely on unmodified profile images. Severity Medium–High (affects identity consistency across apps using Graph). Notes This happens even though no overlay option was requested in either the upload or retrieval flow. Alternative: Steps to Reproduce and working as expected Run command (WIN+R): ms-settings:yourinfo Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding.
