From the frontlines: Frontline worker management with Microsoft Intune
So, here we are. You’ve been asked to start managing frontline devices for your organization with Intune. You may be a pro with Intune management - with experience managing Windows devices, personal mobile devices, or corporate-owned productivity user based mobile devices. Maybe you just completed your migration efforts from another product to Intune for some portion of your device estate. Or this may be your first interaction with Intune. Regardless of where you’re starting from, managing frontline worker devices in Intune is simple, and you can even leverage existing Intune policies you already configured. So, get out that rugged bar code scanner, Android tablet, kiosk device, shared iPad, wearable device, or any other frontline worker device and let’s get started! My name is Dan Andersen, Principal PM Manager at Microsoft. My team partners directly with engineering to assist in product development and our worldwide team has assisted over 1,800 enterprises successfully onboard their device scenarios into Intune. In this post I’m introducing a blog series focused on frontline worker (FLW) device management. Why focus on FLW? This space represents a multitude of devices and use-cases that have enabled frontline workers, and we’ve worked with others like you to craft great FLW solutions. We will use this series to share these solutions and options with you and hopefully make your FLW journey with Intune seamless and exciting. Before getting into the series, if you’re looking for some background on FLW usage examples, check out the Microsoft Intune Blog: Microsoft Intune empowers frontline workers in retail and beyond. Throughout this year we’ll deliver monthly blogs delving into FLW use-cases and how to manage these devices. We’ll dive into key scenarios and explain how to approach them and at times, specifically how to configure them. Instead of rewriting product documentation, we’ll include links to more details when applicable, and keep the posts focused on enabling success. Each blog post will be published here in the Microsoft Intune Customer Success blog and include “From the Frontlines:” in the title for easy searching. For quick reference, we’ll keep this table updated as we publish the series, so stay tuned here or follow us @IntuneSuppTeam on X for more in the coming months! Blog Topics Publish date From the frontlines: Revolutionizing healthcare worker experience February 28, 2025 From the frontlines: Accelerating retail worker shared device experience (Part one) March 25, 2025 From the frontlines: Accelerating retail worker shared device experience (Part two) April 23, 2025 From the frontlines: Delivering great dedicated device experiences for retail workers May 28, 2025 From the frontlines: Managing warehouse devices with Microsoft Intune July 01, 2025 From the frontlines: Managing common kiosk scenarios in your business August 28, 2025 From the frontlines: Delivering critical early responder device management September 30, 2025 From the frontlines: Empowering call center agents with Windows 365 Frontline October 31, 2025
M365 Copilot Android Application Not Working
I am using a Samsung S24 FE phone, and the Microsoft Copilot app is not working. When I open the app, I only see a black screen. I cannot open any menus. I cannot create or search for anything. There is only an empty home screen with dead buttons. I cannot sign out of my current account, nor can I figure out which account I am signed into (it logs in automatically). Here’s what I have already tried, but the issue persists: Enabled all permissions in the app settings. Deleted and reinstalled the app. Cleared the app cache and reopened it. Cleared the app data and reopened it.
AzureADSharedMode - Teams without PIN
I prepared in Intune profile for Samsung devices in kiosk mode with a multi-app setting. I added Teams, Outlook, Egde and Managed Home Screen as apps. In addition, I also created a configuration profile for the Managed Home Screen application in which I set that it is necessary to configure a PIN for the session. I also set the Require PIN code after returning from screen saver option. Everything works great until the user leaves the Teams app on or someone calls the user logged into Teams. At this point, no PIN is needed to unlock the device. You can easily access Teams of the logged-in user. The user is asked for the session PIN only when he wants to switch to another app. I didn't set screen lock in android settings because in my opinion it's pointless since the device is in shared mode. Have you encountered anything like this? It poses a potential security risk if a logged-in user leaves the Teams app open, puts the phone down and walks away from it, and at that moment someone calls the phone and the person who picks it up without probelm gets access to the logged-in user's teams.
Where are Sticky Notes in tablet app
Google Play Store states that Sticky Notes have been added to the Android version but I can't see them? This is a key feature as I use sticky notes on my Windows 10 desktop and want to access them on my tablet. For some reason I can see them on my Samsung phone as it has a Sticky Note icon at bottom of OneNote, but not on a Samsung tablet - why?
Outlook for Android not syncing contacts automatically
Hi Everyone, I can't get Outlook on my android phone (Samsung S9) to sync contact automatically with my Exchange (Microsoft Hosted Exchange) account. If I add a contact on the Outlook app running on my Windows 10 laptop, I can see it if I look on the Outlook for web. I have checked the usual settings on my phone: The only way to get the contacts to update is to reset the account: Contacts that I add on my phone (Exchange account) do not sync back to the online account. Outlook on my phone syncs emails with the same account normally. I've tried clearing data / cache, and even taken the extra step of uninstalling and reinstalling on my phone but it makes no difference Any suggestions gladly welcomed!
