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2865 TopicsTeams auto attendant holiday call flow problems
I have a holiday schedule applied to an auto attendant. That schedule contains all of our annual holidays. In the auto attendant holiday call flow routing options, I have it play an audio file and I specify menu options to redirect to voicemail or to search by name. What I want to do is just change the audio file that's played for the greeting to be appropriate for the holiday (we'll be closed for Christmas, New Year, etc.). But when I delete the current audio file and upload a new one, the Save option is greyed out. I thought perhaps it was just auto-saved, so go out to the list of auto attendants, then back into that attendant and check to see what audio file is listed. It's the one I just uploaded. Ok, cool. I refresh the browser tab and check again. Now it's the previous greeting. The only way I have found to save that new audio file, is to make some other change to the call flow (change Directory search option) which makes the Save button available. I save it and it takes me out of the holiday call flow setting, so I go back in (my new greeting is now saved) and change the Directory search option back to what it was previously and save again. There's got to be an easier way, right?5Views0likes0CommentsAutomation for a real estate brokerage
I manage a real estate brokerage and am looking for help in how to utilize Microsoft teams better. I would like to have it automate processes for my associates. Example, they are looking to list a property, it will guide them to a tutorial and provide all of the documents that i uploaded. Another example, they want to request a lockbox or signs, it will ask them the relevant information and then put it in my queue. Any help would be appreciated!1.5KViews0likes2CommentsTeams Private Channels Just Got Powerful: 1,000 Channels, 5,000 Members & Compliance Simplified
Microsoft Teams Private Channels just got a major upgrade — bigger limits, meeting scheduling, and a simpler compliance model aligned to Microsoft 365 group mailboxes. 🚀 Here’s the key takeaways for IT leaders and Teams admins: Scale up: up to 1,000 private channels per team and 5,000 members per private channel. Meetings supported in private channels. Compliance simplified: private channel messages now live in the team’s M365 group mailbox, aligning DLP, Retention, eDiscovery, and Legal Hold across channel types. Migration timeline: worldwide rollout started in Oct–Dec 2025, with a PowerShell cmdlet to track status: Get-TenantPrivateChannelMigrationStatus. Admin checklist Add your Teams’ M365 group mailbox to Purview DLP/eDiscovery/Retention scopes. Verify Teams channel messages retention applies across standard/shared/private. During migration, ensure searches/holds include both group and user mailboxes. Monitor progress with the cmdlet above. #MicrosoftTeams #PrivateChannels #Microsoft365 #Compliance #Purview #DLP #eDiscovery #TeamsAdmin #Collaboration107Views1like0CommentsRequire approval from IT to join a Team and/or Shared Channels
My company has two sides to its business. Both sides are under the same Microsoft 365 tenant. They can be called Group A and Group B. Group A should not be able to add those from Group B into teams and channels on their own. Likewise, Group B should not be able to add those from Group A. If either side wants to add the other to a team or channels, they should have to get approval from IT, with IT making the additions to the team or channel. We would rather not have this just done over emails. This has to be done while still allowing members of Group A and members of Group B the ability to have 1 on 1 and group chats. Does anyone have any suggestion how to do this?63Views0likes1CommentPowershell adding a existing holiday to Auto Attendant
Hello I have to add an existing Holiday to Auto Attendant and have this script # Connect to Microsoft Teams # Connect-MicrosoftTeams # Variables - Replace with your actual values $autoAttendantName = "AA_Test" $holidaySetName = "Holiday" #$audioFilePath = "Paht\test.wav" # Path to your audio file # 1. Upload Audio File as Prompt $content = [System.IO.File]::ReadAllBytes('Path\test.wav') $audioFile = Import-CsOnlineAudioFile -ApplicationId "OrgAutoAttendant" -FileName "test.wav" -Content $content $audioPrompt = New-CsAutoAttendantPrompt -AudioFilePrompt $audioFile # 2. Create Holiday Call Flow with Disconnect Option $holidayCallFlow = New-CsAutoAttendantCallFlow -Name "Holiday Call Flow" ` -Greetings @($audioPrompt) ` -MenuOptions @( New-CsAutoAttendantMenuOption -Action Disconnect -DtmfResponse Automatic ) # 3. Get existing Auto Attendant and Holiday Set $aa = Get-CsAutoAttendant -Namefilter $autoAttendantName $holidaySet = Get-CsAutoAttendantHolidaySet -Name $holidaySetName # 4. Link Holiday Set and Call Flow to Auto Attendant Set-CsAutoAttendant -Identity $aa.Identity ` -HolidaySets @($holidaySet.Identity) ` -HolidayCallFlow $holidayCallFlow.Identity # 5. Verify Get-CsAutoAttendant -Identity $autoAttendantName | Select-Object Name, HolidaySets, HolidayCallFlow I do get following error Microsoft.Teams.ConfigAPI.Cmdlets.internal\Import-CsOnlineAudioFile : Expected '{' or '['. Was String: Exception. At C:\Program Files\WindowsPowerShell\Modules\MicrosoftTeams\7.5.0\custom\Merged_custom_PsExt.ps1:7245 char:13 + $internalOutput = Microsoft.Teams.ConfigAPI.Cmdlets.inter ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Import-CsOnlineAudioFile_ImportExpanded], ParserException + FullyQualifiedErrorId : Microsoft.Teams.ConfigAPI.Cmdlets.Generated.Cmdlets.ImportCsOnlineAudioFile_ImportExpanded Where is the mistake Thanks and have a great day JFM_12Solved145Views0likes4CommentsMS Teams Select Background outside of conference call
Is there a way in MS Teams to change or 'try on' different backgrounds before or without starting a new meeting? I have been able to upload backgrounds and test them during conference calls, but have not been able to view them outside of meetings.Solved1.1MViews14likes42CommentsChat History Not Visible for New Participant
I conducted a test where a new participant was added to an ongoing chat. The participant is successfully added to the chat but cannot see the chat history. However, the participant remains in the chat after the conversation ends. Is there a central-level setting that prevents the chat from including historical messages and always creates a new chat for added participants?50Views0likes0Comments