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LuisElCaminante's avatar
LuisElCaminante
Brass Contributor
Aug 31, 2021

Problem with multilevel list

Good morning, please I have a serious problem. I am doing my thesis, and for this I created a multilevel list, up to 5 levels.
Title 1 was: CHAPTER I:
Title 2 was: 1.1.
Title 3 was: 1.1.1.
Title 4 was: 1.1.1.1
Title 5 was: 1.1.1.1.1.

You can see below.

 

But suddenly I donĀ“t know what happened, after clicking here.

 

When I clicked there, that stick or black rectangle was put in place of what I had put. I feel like I lost all the work I did in one day editing the numbering and layout. I would greatly appreciate your help, please, to solve this problem.

  • I don't know why that happened, I'm not sure if it was by clicking there (second image), what could have happened or what could I have done? Thank you.
  • Hello LuisElCaminante ,

     

    The multilevel numbers are corrupted. This is a known issue. I had raised a request for a fix with Microsoft two years ago, and it was released - but in Word 2019. There seem to be different fix releases for different version.

     

    This might help you:

    MS Word heading styles are showing black boxes instead of numbers--how - Microsoft Community

     

    Or, you could call your MS support - call, not write - and mention it to them saying it is years old issue, how they can help you fix it.

    I hope this helps. Good luck.

    Lenka

    • LuisElCaminante's avatar
      LuisElCaminante
      Brass Contributor

      Hello Lenka_Kerumova 

       

      Thank you very much, the link you shared and the VBA code there, helped me and I managed to get my multilevel list back to what it looked like.
      I am eternally grateful.

       

      So, from what you say, I understand that this happened not because of something that I did, right ?, but that it is something typical of Microsoft? Just to find out what happened.

       

      If the problem persists later, I will contact support in the same way.

      Many thanks.

      Greetings from Peru, a big hug.

      • LuisElCaminante's avatar
        LuisElCaminante
        Brass Contributor
        All this time I was reviewing the link he shared more calmly. Apparently it is a Word problem and any solution is only momentary, when closing and reopening the file the error persists, but with the VBA code it does solve it effectively.

        Thank you very much for sharing your experiences and knowledge.
        Greetings

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