Forum Discussion
Wrong keyboard layout at login screen
Today we had high amount of service desk calls about users cannot login to their device due to "wrong" password.
It turned out that UK keybaord layout has been set somehow and cannot be switched to something else while the users themsleves have en-US layout "inside" the OS which is en-US as well.
Before Logon; en-UK
After Logon; en-US
That cause some trouble with special characters in the password.
The only thing we've seen is that March cumulative update KB5011487 and Update for 21H1 KB4023057 have been installed the day before.
Just taking the opportunity to ask here if something known
19 Replies
- I am in Denmark. Annoyingly my keyboard defaults to English after each time I login. In addition the indos-space shortcut freezes in the English. I have to wait minutes until I can reset the language !!
I cannot see e any solution in the above answers that would allow me to set a permanent keyboard asignation. Help ! We are seeing this again after the may 2023 updates, across windows 10 platforms.
tried the GPO fix mentioned by Joe VanHollebeke , which seems to solve it when a user is logged in, but not for the first login where there is no user.KennethL1812
Have you tried to remove the unwanted keyboard layout from registry?
Subkey in \HKEY_USERS\.DEFAULT\Control Panel\International\User Profile System Backup\We had this problem also and we changed a bit the pre-installation, but older workstations had this extra registry which gave us default keyboard layout to en-US.
Thing is we are danish based, but we have UK and Swedish users, and they are having the issue with the keyboard reverting to DK when they lock thier PC.
the GPO, looks like it fixed the issue for the user when they are logged in.
I tried adding a Swedish keybord to that key, but it still didnt show on the login in screen before user login.
I have added SWE to HKEY_USERS\.DEFAULT\Keyboard Layout\Preload and then the keyboard is availble before any user logs in.
Giving the user the option to change keyboard if they have special local chars in thier password, but once they login it looks like the GPO to disallow, seems to have fixed the issue for logged on users.
I will do some more testing, with a few users too, and hopefully remember to update here 🙂
WORKING SOLUTION
If the keyboard layout is changed for some reason in the computer (Windows), then
We can type English with alt key + these numbers
Like alt+65 for A
And for the rest the series 66,67,68...alt+90=Z
alt+97 for small a
And for the rest the series 98,99,100...alt+122=z
🙏🏻
Rrajewalia how to teach that to end users ?
My favorite is Joe VanHollebeke fix.
- I advise you to file a bug report in the Feedback Hub app and those who are facing the same issue, make sure report it is using the Feedback Hub app.
Hi,
This same has happened to our customer also.
I tried modifying the registry under .DEFAULT with no avail.The break through was to remove 'en-US' key under
\HKEY_USERS\.DEFAULT\Control Panel\International\User Profile System Backup\.
There was 2 keys under User Profile System Backup and the other was our customers preferred language (Finnish).
The root cause for this is not clear yet, but might be related to language pack installation or customizations during the installation process.
Here some updates on this case:
- the user has to set an input language (keyboard layout) for the preferred language in language settings. This setting will then be applied to the logon screen when he logs off, which is weird. Why a standard user can change the keyboard layout for the logon screen..?
- As soon as another user logs on to the machine, he has no keyboard layouts in the preferred languages and if he sets nothing and logs off, no Keyboard layouts are available and en-US is acitive.
It seems with the latest update Windows now takes the settings of current logged on user and applies them to login screen during log off. As long as no other user will log on, these settings will be kept for logon screen... hopefully this is not by design....- We are seeing the same issue in our company. Machines are Win 10 using English as core with MUI applied. Multiple countries throughout Europe reverting to EN-US keyboard. Attempted fixes won't stick.
- FIX: I opened a case with MS and it went nowhere. Despite providing proof the cumulative update triggered this bug, they would not acknowledge it and had no fix. It appears to be a bug in the feature that automatically copies the user selected input method to the system account (which the login screen uses). We resolved (worked around) this bug in our company by disabling this feature with a GPO. Once this restriction was enabled, users could switch keyboard mappings once on the logon screen and the setting would no longer revert to English on the next boot.
Setting name: Disallow copying of user input methods to the system account for sign-in
Setting path: Computer/Admin Templates/System/Locale Services
- Do you see these keyboards after login to the Windows?
I advise you to open start and search for feedback and open the Feedback Hub app and report this issue.- UK keyboard is not listed at all after login, just the US
I'll go with Feedback Hub- That would be great , when you file a report in the Feedback Hub app, the Windows team will be able to investigate and resolve the issue.
Try add the UK keyboard and remove it.
