Forum Discussion

Brass Contributor

Mar 17, 2022

Wrong keyboard layout at login screen

Today we had high amount of service desk calls about users cannot login to their device due to "wrong" password. It turned out that UK keybaord layout has been set somehow and cannot be switched to ...

Windows 10 21H1

Silver Contributor

Mar 17, 2022

Do you see these keyboards after login to the Windows?
I advise you to open start and search for feedback and open the Feedback Hub app and report this issue.

Brass Contributor

Mar 17, 2022

UK keyboard is not listed at all after login, just the US
I'll go with Feedback Hub

Reza_Ameri
Silver Contributor
Mar 18, 2022
That would be great , when you file a report in the Feedback Hub app, the Windows team will be able to investigate and resolve the issue.
Try add the UK keyboard and remove it.
- Win4All_2022
  Copper Contributor
  Mar 21, 2022
  We also have similar issues, but until now, on the VMs only.
  We have de-CH (default) and en-US keyboard layout active on the logon screen.
  After installing KB5011487 on 20H2 it takes two reboots and the de-CH keyboard layout will not be available anymore. Here the chornological summary:
  - Install of KB5011487
  - Reboot
  - de-CH layout still active, but no choise for keyboard layout selection at bottom right of logon screen
  - Reboot
  - en-US layout only active, no choise for keyboard layout selection at bottom right of logon screen
  - no keyboard layout preload keys in registry: Computer\HKEY_USERS\.DEFAULT\Keyboard Layout\Preload
  
  Trying to put in a registry key within Computer\HKEY_USERS\.DEFAULT\Keyboard Layout\Preload will only work until next login without rebooting. When rebooting, the keyboard layout will be en-US again.
  This scenario we were able to reproduce on all VMs with win 10 enterprise 20H2 SAC.
  - Reza_Ameri
    Silver Contributor
    Mar 21, 2022
    Thank you for sharing this.
    Make sure share these issues using the Feedback Hub app and report this issue.

Resources