Forum Discussion
Fingerprint reader not working in Windows 11
So recently I have installed a version of Windows 11 through the Dev channel on both my desktop and my laptop. My laptop (Lenovo IdeaPad 14 15ARE) has a fingerprint reader (ELAN WBF) which I used occasionally. But since I updated the driver through the Lenovo site. That seemed to work, but only after I put the laptop to sleep. When I restart the laptop the option to sign in with my fingerprint seems to be gone...
I have tried several things like reinstalling the driver but nothing worked.
Any ideas on how to make it work?
18 Replies
- I have been experiencing the same issue on my 2021 Dell Inspiron 14 5400. However, The Dell support team told me it could have the cause of having some corrupted files. So whoever helped me "upgraded" and reinstalled windows. However, that only fixed the dissappering driver issue. My main issue is windows hello doesnt work on my lock screen. It is unresponsive until i sign in through password and then it works.
- In this case, I advise you to report this issue using the Feedback Hub app too.
- Try to update the driver for fingerprint sensor if that does not working, then try to re-record your fingerprints with Windows Hello then retry.
Lucas_v Will Microsoft be Adding Drivers for their on Legacy Fingerprint reader products?
I got on the bandwagon in 2004, then they stopped... Purchased a few of their fingerprint readers, and now they are sitting in a drawer.
(reference: https://en.wikipedia.org/wiki/Microsoft_Fingerprint_Reader#:~:text=not%20present%20%20%20Hardware%20%20%20Azure,Bing%20Channel%209%20Developer%20Network%20D%20...%20)
It would be nice if they could come up with something that would work with the old components that they were touting.. Or is this just abandon ware... I don't want to go down the rabbit hole again.
Thank you very much for your kind consideration. I know not just me would be happy if you re-introduced new drivers for this old hardware.
- I should just add that most drivers which are working in Windows 10 should work on Windows 11 too. However, in some cases manufacturers are still working on resolving certain compatibility issues.
- I think they already have, since mine works now. But I don't know about external ones 😕
- Try open start and search for feedback and open the Feedback Hub app and report this issue.
- Okay I have done that. Is it possible that has to do with that I'm in the Dev channel and am using a testing version of Windows 11?
- Great, Windows 11 is still under testing and evaluation and having issue with device and drivers are normal, by sending feedbacks the Windows team would be able to investigate and take actions to resolve these issues.
