fingerprint and facial recognition is unavailable

[tahapathan1441]

when i am using windows 10 i am able to use my fingerprint and facial recognition lock. after updating to windows 11 insider i am not able to use this. can you solve this problem

[#2]

Make sure that your device supports Windows Hello (fingerprint and facial recognition). Sometimes, hardware compatibility issues arise after an update.

[#3]

The biometrics sensor on your PC will not work if it is dirty, or if your finger isn’t clean. Please clean your finger and the sensor.

[#4]

Making sure your system is fully updated. Sometimes, newer updates include fixes for issues related to biometrics. Go to Settings > Windows Update and click Check for updates.

[#5]

Certain third-party security or tuning software may interfere with biometric devices. Try disabling or uninstalling such software to see if it resolves the issue.

[#6]

1. Make sure your fingerprint reader or camera hardware is not damaged and is properly connected to your computer.
If it is an external device, try to re-plug it and check if it is working properly.
2. Update the driver program:
Open “Device Manager”, locate the biometric device (e.g. fingerprint reader or webcam), check if there is a yellow warning flag, if so, right-click and select “Update Driver”.
3. Run Windows Update:
Make sure your Windows 11 Insider version is up to date. Sometimes system updates fix hardware compatibility issues.
4. Reset biometric data:
Open Settings > Accounts > Sign-in Options, scroll down to the Biometrics section. Try deleting and resetting your fingerprint or facial data.
5. Disable and re-enable biometrics:
In Settings > Accounts > Sign-in Options, turn off biometric sign-in, then restart your computer and turn it on again.