Forum Discussion
fingerprint and facial recognition is unavailable
when i am using windows 10 i am able to use my fingerprint and facial recognition lock. after updating to windows 11 insider i am not able to use this. can you solve this problem
1. Make sure your fingerprint reader or camera hardware is not damaged and is properly connected to your computer.
If it is an external device, try to re-plug it and check if it is working properly.
2. Update the driver program:
Open “Device Manager”, locate the biometric device (e.g. fingerprint reader or webcam), check if there is a yellow warning flag, if so, right-click and select “Update Driver”.
3. Run Windows Update:
Make sure your Windows 11 Insider version is up to date. Sometimes system updates fix hardware compatibility issues.
4. Reset biometric data:
Open Settings > Accounts > Sign-in Options, scroll down to the Biometrics section. Try deleting and resetting your fingerprint or facial data.
5. Disable and re-enable biometrics:
In Settings > Accounts > Sign-in Options, turn off biometric sign-in, then restart your computer and turn it on again.
If it is an external device, try to re-plug it and check if it is working properly.
2. Update the driver program:
Open “Device Manager”, locate the biometric device (e.g. fingerprint reader or webcam), check if there is a yellow warning flag, if so, right-click and select “Update Driver”.
3. Run Windows Update:
Make sure your Windows 11 Insider version is up to date. Sometimes system updates fix hardware compatibility issues.
4. Reset biometric data:
Open Settings > Accounts > Sign-in Options, scroll down to the Biometrics section. Try deleting and resetting your fingerprint or facial data.
5. Disable and re-enable biometrics:
In Settings > Accounts > Sign-in Options, turn off biometric sign-in, then restart your computer and turn it on again.
I tried all your suggestions, but nothing works.
