Two users appear at login and can't fix it!!

[thecynicalmonk]

Hi there

I have a Lenovo IdeaPad 3 with Windows 11.

When the login screen appears, I get two accounts appearing as available.

I have tried multiple methods to delete the "John" account, including the steps mentioned here: https://support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2...

But to no avail!

Please can you tell me how to get rid of this account - it's driving me crazy!

Thank you!

[#2 · Accepted solution]

@thecynicalmonk 

Well nobody has replied, but I have discovered what the problem was, so I am posting the solution here in case it's of use to anyone else...

Basically it was ESET INTERNET SECURITY's Anti-theft settings. If you're an ESET user you need to temporarily disable the anti-theft option, in particular the phantom e-mail account, before trying to delete a user from your system in W11.

Otherwise it will probably just keep reappearing after you restart.

Hope that's of use to someone!