Forum Discussion
iCloud for Outlook Incorrect Username or Password
I have posted this in the Apple forums, but thought I would try this community as well. I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the c...
New Update for February 2023
The latest Microsoft update broke iCloud again. While the October 2022 update above still works, this update streamlines it slightly by cutting out most reboots (kill all iCloud processes before the old step 9).
The full list:
- Run iCloud setup as the logged-in iCloud user.
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook.
- Run Outlook with "Run as Administrator", disable iCloud addin as per 3&4 above.
- Keeping Outlook open, /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot; probably not -- feel free to try both ways).
- Run Task Manager, close all iCloud processes if any are running (may need click "more details" and scroll down).
- Run iCloud setup with "Run as Administrator", enter password, confirm via 2fp
- If iCloud won't run, then it needs to be updated as part of the Windows update, and requires a reboot.
- In which case, reboot, and repeat from step 8 above.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
- C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
- This is fine because Outlook was started as administrator and is using the wrong credential cache.
- Close outlook.
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh".
One thing I have found most helpful was checking my phone Calendar > Calendars screen (at the bottom of your iPhone calendar between Today and Inbox) to re-verify the login information.
Screenshot: https://snipboard.io/mxkiYt.jpg
Once this was done, syncing started working immediately.I cannot see "Verify Account Information" anywhere on my iCloud Calendars. I also tried adding a new Calendar in case. Is there another switch elsewhere perhaps? I am using ios18 with iphone 12pro.
From about a week ago my Outlook 2016 calendars & contacts stopped syncing with my iPhone. I had several sessions with Apple support and they finally concluded that this was due to Microsoft "no longer supporting the basic authentication." I find that a bit odd.
On reading your message I'm guessing that you are syncing successsfully so Apple support's conclusion is incorrect.
I repaired Outlook, reinstalled icloud for windows multiple times, disabled and renabled the iCloud Outlook addin, without success. Icloud for windows sadly failed on "Calendars and Contacts" with the message "Incorrect Username Or Password. Your setup couldn't start because your username or password is incorrect. Go to icloud for windows sign out and sign back in. "
I know that my username and password are both correct.
Any help is appreciated.
- My calendars and contacts are still happily synchronizing. Outlook did lose its connection the other day, so the "Refresh" button on the iCloud section of the Home ribbon turned into "Go online", but once I did that, it was back to normal. I'd say iCloud does still work with Outlook.
Uninstalling and reinstalling is a very inconvenient way to fix a sync issue, and obviously /really/ inconvenient if it doesn't work. Did you try the steps and advice on the first page of this thread? So far that has worked on all the problem systems in our company.
jmcrawf
I tried everything without luck
I had to switch from Office 32bit to 64bit which solved the problem.- perso j'ai passé la journée afin d'ouvrir itunes sans y parvenir , ce système est une erreur en lui-même.
- Je ne peut pas vous assister avec less erreurs d'iTunes. Je suppose que vous devez désinstaller iTunes et iCloud, puis les réinstaller par le Microsoft Store.
"I had to switch from Office 32bit to 64bit which solved the problem. "
Me too, finally. Version 15.0 of iCloud seems permanently broken with 32-bit office.
Even worse, one of our PC's needed additional steps, even after moving to 64-bits, and one required about a day of troubleshooting and additional folder permissions before it finally agreed to sync.
Detailed steps in the post "iCloud sync solution for 32-bit Outlook (incorrect password, default profile error, iCloud repair)".
Thanks for the tip.
- That's an elegant solution. I wouldn't have guessed that 64 bits would be the answer, but then again, I also wouldn't have guessed that the cached iCloud password would fail periodically during Windows upgrades. I'd say that's a friendlier option than the 22 steps!
jmcrawf Switching from 32bit was not an easy solution you have to wipe out the office and then use the office deployment tool to install the 64bit office. after that, you need to delete the Outlook Cloud plugin (since it is 32bit) using your method, then reinstall iCloud.
I guess we have to move on. the 32bit version is not as well supported anymore as 64bit one
